Gaming Technical Manager (Pretoria) at Sun International

Job Purpose

• The Gaming Technical Manager has the overall responsibility and accountability for leading and managing the gaming technical operations for the business unit in line with gaming regulations; legislative requirements and company standards 

Key Performance Areas

• Delivered Gaming Technical Plans
• Understand the Group Technical planning and delivery strategy and align Unit Strategy
• Conduct SWOT analyses and feasibility studies
• Develop strategic objectives for the Unit’s gaming technical deliverables  
• Facilitate the management and achievement of milestones of deliverables
• Understand and integrate leading trends and technology with regard to surveillance and security practices
• Conduct a risk analysis of the business unit areas concerning internal and external risk and compliance management
• Manage and allocate people and operational resources
• Align practices with EE, SD, and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
• Act as a Subject Matter Expert on gaming technical issues for the unit 
• Gaming Technical Standards & Governance:
• Oversee the development and availability of gaming technical standards and processes at  a unit level – ensuring they are updated and communicated
• Integrates Group standards into Unit Operations
• Monitor and align practices with new legislative compliance, gaming regulation requirements, and security protocols
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
• Conduct weekly walkabouts of work areas, both front-of-house and back-of-house areas to monitor compliance
• Conducts control self-assessments
• Ensure all staff are trained and found competent against job requirements *Works with internal stakeholders (surveillance, security, and internal auditors) to identify risk areas and address these 

Technical Gaming Product:

• Identifies product performance and makes recommendations to address opportunities and gaps
• Build a business case to motivate gaming enhancements and obtain stakeholder buy-in
• Compile and coordinate plans for the execution of new projects and machine moves
• Implement and manage approved projects in line with timelines and budget
• Measure and conduct post-mortem feedback on the implementation of new projects *Shares unit successes with other operation Reports: *Complete the following reports in line with the relevant requirements:
• Gaming Board reports
• Investigative/ Audit Reports
• Monthly Financial Review reports
• Risk Reports
• Month-end reports
• FIC reporting

People Management:

• Provides direction and support to management and employees concerning surveillance, compliance, and security policies, procedures, initiatives, and innovations
• Provides motivation and leadership to promote positive working relationships and employee relations within the department
• Track, measure, and enhance employee engagement
• Identify and manage training, coaching, and development requirements in line with strategic plans, e.g. skills shortages, succession plans, and talent to build a solid talent pipeline
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job) *Source and Select talent as per the EE plan
• Drive the employee value proposition
• Performance Management and coaching of reporting managers to ensure KPAs are achieved
• Facilitates a performance management culture 

Budget Management:

Financial Management for the Unit Gaming Technical function including:

• Budget
• Cost management
• Capex
• PIP and forecasting
• Financial reporting for the function 

Customer Experience Management:

• Develops standards on the customer experience for gaming technical in line with the unit strategy and customer value proposition
• Deals with escalations/complaints effectively and efficiently to resolution.
• Be available on the floor to interact with VIP punters and guests when required
• Enable staff that interact with the customer telephonically or in person to provide quality customer experience standards.
• Monitor the customer experience offered by the team and address gaps 

Stakeholder Relationship Management:

• Informs department/staff of information required to perform the duties in the gaming technical operations effectively
• Communicates department’s objectives, standards, and operating procedures to internal and external service providers as per SLA
• Liaises with the marketing department to understand needs and make recommendations concerning technical promotional tools and application designs
• Manages the relationships and costing with vendors and suppliers
• Communicate any special guest requirements to other relevant operating departments
• Provides feedback and reports back to Unit management on the performance and challenges within the gaming technical environment
• Provides feedback on operations to the management team on initiatives, performance, concerns, etc.
• Consult with stakeholders and provide feedback to necessary parties
• Provides direction and guidance on risk management to internal stakeholders
• Train and coach Business units to deliver the gaming technical objectives – legislative requirements, GB updates, leading practice in gaming technology, etc 

Requirements

Education

• Grade 12 / N4 with a Trade
• T3, S4, or equivalent (Light Current) 

Experience

• Minimum of 3 years’ experience in a Gaming Technical shift management position Certifications/ Accreditation/ Registration/ Licenses: 
• Meets all requirements for a Gaming license 
• Work conditions and special requirements:
• Ability to work shifts that meet operational requirements 
• Physically able to move operating equipment 
• Visual acuity and ability to identify colours 

Skills and Knowledge

• Motivating others / gaining co-operation 
• Decision-making 
• Problem-solving and designing equipment, systems 
• Training; coaching; keeping abreast of new developments in the field 
• Planning and organisation 
• Analysing / Diagnosing product performance 
• Reviewing - Assessing feasibility; assessing compliance; efficiencies 
• Appraising / Developing Others including evaluating for recruitment, performance, coaching, and training 
• Controlling people and non-people resources 
• Influencing & negotiating skills 
• People management
• Gaming Product performance methodologies 
• Gaming equipment repair, care and maintenance 
• Proficient Computer Skills – MS Office; EGS
• Gaming Component Research & Development 
• Gaming Product knowledge (Slots Technical) 
• Gaming Regulations and compliance procedures 
• Gaming Revenue Analysis & forecasting 
• Operational Management 
• Proficient Computer Skills 
• EGS, is an advantage 
• English Written and verbal Communication skills 
• Financial acumen