Retail Development Manager at The Prestige Cosmetics Group

Purpose of the Role

• It is the responsibility of the Retail Development Manager to run a defined business portfolio in their designated region consisting of cosmetic counters in retailers and standalone stores.
• The scope would include general retail and inventory systems management; staff management and financial management of the portfolio.
• The Retail Development Manager is required, through entrenching
• The Prestige Cosmetics Group values by example, to improve retail competencies, maintain positive sales growths; and manage costs and expenses within their designated region.

Duties & Responsibilities    

Achieve regional sales targets

• Achieve positive sales growths monthly and annually, through the development and driving of “sell out” strategies in specific region.
• Achieve monthly and annual set targets (sales, expense and staffing targets).
• Monitor competitor activity and plan the appropriate response.
• Implement and monitor qualitative events throughout the region to drive sales.
• Manage Beauty Consultants and promoters to achieve their set KPI’s monthly and conduct quarterly performance review sessions.

Budget and Expense Management

• Manage costs and expenses within the region, so that they do not exceed sales growth or target.
• Manage expenses related to events, launches and promotions
• Manage and approve staff claims.
• Ensure staffing budget is not exceeded and monitor these expenses monthly.

Stock Management and Merchandising

• Ensure all stores are merchandised according to the required standard, with the required collateral and display elements (inclusive of promotions and launches).
• Manage fragrance stock levels in each store within the region, through actively engaging with the relevant retailer and drive “sell in” strategies within your region.
• Where applicable, manage make-up and skin care (SBT) stock levels in each beauté store within the region, through actively engaging with the demand planning team regarding model stocks, replenishment levels and any other relevant information.
• Manage tester and counter supply stock levels in each store within the region to ensure that there are no out of stocks or abuse of these items
• Ensure the correct layouts per store as per the layouts issued and raise any concerns with the GM
• Ensure all activations/events are set up correctly and in accordance with brand standards
• Manage RTV process within set deadlines

Stakeholder Management

• Build strong relationships with the retailer (store manager; cosmetics manager; area manager; regional manager; planner and any other relevant person / department).
• Negotiate with retail partners on staff needs, retail space and promotional needs in store.
• Work in collaboration with colleagues other Head Office departments to drive and execute overall business strategy.

Administration and Reporting

• Review and analyse reports that are submitted monthly and ensure actions are taken to address identified concerns.
• Provide Sales Manager with flash reports (competitor analysis and sales).
• Provide feedback and reporting on region’s business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.
• Develop and implement monthly store visit schedule and action plans and provide weekly feedback on progress/implementation.
• Ensure region’s compliance to all policies, procedures and values in the business, and take appropriate action where necessary.

Team/Staff Management

• Identify and recruit high performing Beauty Consultants.
• Manage succession planning and performance management of store staff.
• Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.
• Oversee inducting of new staff members
• Identify training needs for Beauty Consultants and drive online learning through PCG platforms
• Coach, train and oversee the development of Beauty Consultants (customer service, product knowledge, systems knowledge, menu of services)
• Monitor the Beauty Consultants ability to drive application of learning on the job
• Review role play and coaching tracking forms to monitor skills
• Foster a work environment in region based on the PCG values.
• Drive a heathy team moral and PCG culture.
• Manage conflict at counters
• Manage daily team/people issues
• Conducts weekly team meetings for on-going communication
• Conduct monthly one on ones with all Beauty Consultants and formally review performance quarterly. Maintain written records of performance meetings.
• Conduct regular team meetings to review plans, share information and ideas and encourage communication and team work.
• Build strong relationships with the BC’s to ensure loyalty to PCG and PCG brands

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Relating & Networking
• Adhering to Principles and Values
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Setbacks
• Analysing situations
• Adapting and Responding to Change
• Entrepreneurial and Commercial Thinking

Minimum Requirements

• Matric
• 3-5 years relevant experience, must have retail operations experience
• 3-5 years previous management role
• Proven track record in leading teams and achieving sales targets
• Working knowledge of MS Office/Excel/PowerPoint
• Valid driver’s license
• Own car