Retail Sales Manager at Profile Personnel

Overview

• A leading steel supplier is seeking an experienced and driven Retail Sales Manager to oversee and manage store operations. The successful candidate will be responsible for leading a high-performing retail team, driving sales growth, and ensuring efficient day-to-day branch operations.
• This is a hands-on leadership role requiring strong retail management experience, technical product understanding, and the ability to operate effectively in a fast-paced industrial environment.

Key Responsibilities

Store & Team Management

• Lead, supervise, and motivate the retail team to achieve sales and operational targets
• Manage daily branch operations including staff, cashiers, stock control, and customer service
• Set rosters, allocate duties, and ensure optimal workforce efficiency
• Conduct recruitment, onboarding, training, and performance reviews
• Facilitate daily sales meetings and operational briefings
• Open and close the branch and ensure smooth daily functioning

Sales & Performance Management

• Drive sales performance to achieve and exceed targets
• Analyse sales data, identify trends, and forecast future demand
• Implement strategies to improve profitability and operational efficiency
• Ensure correct execution of promotions and pricing strategies
• Monitor competitor activity and market trends within the steel industry

Stock & Inventory Control

• Manage stock levels and ensure effective inventory control
• Oversee ordering, receiving, and stock movement processes
• Ensure accurate stock reporting and system updates
• Maintain effective merchandising and product availability

Customer Service & Operations

• Ensure high levels of customer service and satisfaction at all times
• Resolve customer queries, complaints, and escalations professionally
• Maintain compliance with health, safety, and security standards
• Conduct regular floor walks to identify operational improvements

Reporting & Business Development

• Use system data to track sales performance and support planning (Syspro)
• Provide regular reports on branch performance and key metrics
• Support local marketing initiatives and in-branch promotions
• Stay informed on industry trends and competitor activity

Minimum Requirements

• 4–5 years’ experience in retail sales
• 2–3 years’ proven retail management experience
• Strong experience in steel, industrial hardware, or fluid control industries (essential)
• Syspro experience required
• Strong understanding of retail processes and stock control systems
• Computer literate with strong systems ability
• Strong leadership and team management skills
• Ability to work under pressure in a fast-paced environment
• Strategic thinker with strong operational and planning ability
• Strong personality with the ability to lead and drive performance

Additional Competencies

• Results-driven and commercially minded
• Strong problem-solving and decision-making ability
• Excellent communication and interpersonal skills
• High attention to detail and operational discipline