Retail Store Manager at Le Creuset

Main Purpose of the Role

• Manage all aspects of running a store to ensure that sales targets are achieved, costs are controlled, employees are managed, and that excellent levels of customer care and service are always delivered.
• He/she is also responsible for people management: working on the shop floor and being in constant contact with both customers and staff; ensuring staff give excellent customer service.

Key Responsibilities

• Day to day management of all aspects of the store ensuring that it is trading effectively, that it is adequately staffed, and that customers’ needs are met. Dealing with any enquiries and complaints as appropriate.
• Day to day management of employees including motivation, recruitment, attendance, welfare, training and development, according to company policies and employment laws, ensuring that relevant Retail and HR procedures are followed.
• Liaise with Line Manager and the HR department with regard to any employee issues and inform them of any employee changes.
• Plan, drive, and report on store sales, costs (notably staffing hours) and business performance, according to company requirements, ensuring that all figures supplied are accurate and timely.
• Follow the pricing policy set by the Company, and implement price changes when notified.
• Liaise with the retail marketing team to plan, implement, and advertise local marketing events, including in store cookery demonstrations and other special events.
• Ensure in-store displays and product merchandising meet the Company’s Visual Merchandising standards and guidelines.
• Ensure cash and payment systems in-store are managed in accordance with the company’s procedures and policies at all times, and that employee and customer safety, is provided the uppermost priority.
• Complete store administration and ensure compliance with all policies and procedures
• Plan and implement shop merchandising, layout, and the customer traffic flow to maximise sales, customer satisfaction, appearance, and brand image, whilst observing health and safety requirements.
• To manage selling and customer service activities and practises. Continually developing and improving all store personnel’s competence in customer care, to optimise and sustain sales performance, profitability, and customer satisfaction.
• Ensure all employees receive effective, thorough and regular up to date training on the Company’s various products, procedures, policies and rules.
• Ensure that in store stock levels are always maintained by implementing regular stock checks and ordering to agreed levels.
• Carry out stock takes as directed ensuring that these are completed accurately and according to Company guidelines.
• Manage the upkeep and condition of all equipment, fixtures and the fabric of all areas of the shop.
• Ensure that the in-store IT- systems are used correctly, and that all store personnel receive adequate training to enable systems to run in your absence.
• Ensure that all company and local security practices are followed
• Commercial awareness, identifying local opportunities to advertise and promote your store.
• Attend meetings and contribute to company strategy and policymaking as required.
• Develop personal skills and capability through ongoing training, as provided by the company.
• Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.
• Always ensure that you take care of your health and safety and that of others by complying with health and safety obligations, particularly by reporting promptly any defects, risks, or potential hazards.
• Ensure all employees are thoroughly trained in the Health and Safety procedures of the store including manual handling and that risk assessments are carried out.
• Carry out from time to time and as directed, tasks in addition to the above that will be both reasonable and within your capabilities.

Knowledge Required
responsibility

• Experience of driving retail sales and standards of customer service
• Experience working for a quality brand in a retail environment
• Prior knowledge of Le Creuset products (as a consumer or someone working for a competitor)

Skills & Qualifications

• Customer Service and maintaining standards
• Selling and up-selling skills
• Microsoft Word, Outlook and Excel skills to intermediate level
• Interest in cooking