Revenue Administrator at One&Only Resorts

JOB SUMMARY

To assist in maintaining all online channels content and availability. Continuously monitor and ensure accurate and up to date information on all channels. To maintain and update PMS, CRS and onwards distribution channels with rate & restriction updates and to maintain accurate information in all distribution systems. To build new product, new direct connect implementations and also assist Revenue department with monthly/daily reporting.

Key Duties and Responsibilities

• Assist in daily updates of the hotel’s inventory in the relevant distribution channels based on the strategy decisions of the revenue team.
• Assist in preparing the daily, weekly, and monthly reports.
• Assist in maximizing optimum display order of the property in the GDS, Central Reservations (KCRS) and all Online Travel Agents (OTA).
• Ensure accurate content displayed on all online platforms and we achieve 100% in each OTA dashboard.
• Complete weekly rate audit / shop across OTA platforms to ensure rate parity across all channels
• Communicate variances to the OTA’s to fix any discrepancies  
• Complete a weekly shop of competitor availability and offers on various third party distribution channels, brand websites and GDS.
• Assist in creating rate loading forms with the Site IDs for promotional offers driven by the online marketing department when required.
• Assist in testing promotional packages in KCRS & Brand.com by ensuring visibility online and accuracy of content when required.
• Ensure available technology (PMS and S&C) is fully understood according to property specific business mix and requirements.
• Ensure full technical understanding and optimal use of all distribution channels, e.g. KCRS, GDS, Opera PMS, Delphi, Channel Management software, Central Systems, Tour Operators, Regional and Corporate Sales Offices.

Skills, Experience & Educational Requirements

• Hotel Management Diploma
• 1 years hotel experience in Reservations / Front Office / Revenue Department
• Analytical skills / organisational skills / detail orientated
• Administrative abilities / Strong communication skills
• Computer skills (Excel, PMS, CRS, Web, SiteMinder)
• Self-motivated
• Team work
• Fast learning and ability to work under pressure