Job Opportunities at One&Only Resorts

Job Summary

Under the general direction of the Executive Housekeeper and the Senior/Junior Assistant Housekeepers, and within the limits of the hotel’s policies and procedures manage the entire common area cleaning function.  This includes the service vision and concepts, oversees and directs all aspects of overall Housekeeping cleaning operations which includes guest rooms, public areas, laundry and back of house areas. This post requires the employee to work shifts which will vary according to operational demand.

Key Duties and Responsibilities

HOUSEKEEPING OPERATIONS

• To ensure the Market Metrix scores and One&Only standards are maintained on an on-going basis in order to ensure an annual average score in excess of 95%.
• Inspect guest public areas and back of house on a regular basis to ensure that the furnishing facilities and equipment are clean and in good repair and make recommendations for the upkeep of the same.
• To ensure The Contract Cleaning Company fulfill their obligations as described in the agreement between The Contract Cleaning Company and the One&Only Cape Town.
• To ensure that The One&Only fulfill their obligations as described in the agreement between The Contract Cleaning Company and the One&Only.
• Assist in monthly stock takes for operating supplies, operating equipment and amenities.
• Ensure the public area attendants adhere to set out policies and procedures of The One&Only Cape Town.
• Ensure the public area attendants are trained prior to performing their general duties.
• To ensure all public toilets are serviced before every 30 minutes
• To ensure all public areas are checked according to set checklists.
• To ensure all Very Important Guest rooms are double checked and handed over to the Senior Assistant Housekeeper.
• To ensure that all plants are healthy and report to the florist if these need attention.
• To ensure that all maintenance faults are reported and recorded in the handover book at housekeeping.
• Drives continuous improvement and builds support for changes.
• Control housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures.
• Ensure that all floral arrangements and decorations in the public areas are of a very good standard.
• To ensure all maintenance issues are reported to the Maintenance department in good time.
• To ensure that any loses or damages to furniture and fittings or equipment are reported to the Executive Housekeeper/ Rooms Manager immediately.
• To ensure that any guest complaint is reported to all HOD’s concerned and ensure that the Resort Manager and the Rooms Manager is informed immediately according to the gravity of the situation.
• To ensure that changes in the Housekeeping function are adhered to as directed by the Executive Housekeeper and the Rooms Manager.
• Plan schedules for Special Cleaning (spring cleaning, windows, high windows, marble, sandstone areas, basement parking, and carpets etc.)

HOUSEKEEPING PERSONNEL

• Assist with co-ordination and preparation of staff rosters and leave schedule for the public area attendants to ensure adequate coverage in all housekeeping areas according to occupancy.
• To ensure the maximization of the cleaning staff performance through the establishment of the Standard Operating criteria
• To identify training needs, especially public area attendants, assist in the development of formal and informal training plans and implement training sessions on an on-going basis.
• To ensure than on-the-job training is done and recorded and maintained on a weekly basis.
• To maintain appropriate standards of conduct, uniform and appearance of housekeeping employees.
• To ensure that all staff matters relating to misconduct or incapacity are dealt with timeously and that the appropriate disciplinary action is taken if necessary.

HOUSEKEEPING ADMINISTRATION & FINANCE

• To prepare and produce all necessary project reports, as requested by the Executive Housekeeper, Senior Assistant Housekeeper.
• To ensure that administrative duties are completed correctly and submitted daily, weekly and monthly.
• Ensure with the store-keeper that we are keeping enough par stock of operating supplies such as bathroom amenities, umbrellas

INTERPERSONAL RELATIONSHIPS

The requirements of this key result area will have been satisfactorily performed when:-

• Subordinates and other members of staff are dealt with in a polite and helpful manner at all times.
• Employee differences or disputes are settled quietly, away from other employees and guests.
• Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict.
• Management is kept informed in an appropriate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary.
• Instructions from management are treated constructively and acted upon.

GUEST SATISFACTION

• Take initiative and make recommendations to continuously improve Guest Satisfaction.
• Investigate thoroughly any negative guest comments or complaints and implement necessary action to remediate.
• Furthermore, to ensure that you are familiar with the prescribed One&Only minimum standards and that subordinate staff are trained and monitored in their performance regarding these standards. These will include, but not be limited to, the prescribed standards relating to:
• Guest room conditions
• Guest room amenities and gifts
• Guest room service
• Turndown service
• Laundry and valet service
• Housekeeping and maintenance requests

Skills, Qualifications and Requirements

• Grade 12
• Basic computer skills and  knowledge on Word, Excel and Opera
• Must have basic accounting skills

go to method of application »

Job Summary

To assist in overall restaurant operations management in promoting and ensuring total guest’s satisfaction with high standard of service and maximize potential revenue through exceeding guests’ expectations and hospitality. To promote and ensure a strong team environment in ensuring colleague motivation and satisfaction in delivering their duties promptly and courteously. As well as the supervision of duties and responsibilities of colleagues and set SOP for the outlet.

Key Duties and Responsibilities

• Maintain complete knowledge of:
• All liquor brands, beers and non-alcoholic selections available in the outlet
• The particular characteristics and description of every wine / champagne by glass and most major wine on the wine list, as well as the focal concept eg: cocktails of Vista Bar and the Afternoon Tea offerings inclusive of all teas available
• Designated glassware and garnishes for wines and beverages
• All menu items, preparation method / time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
• Daily reservation updates and V.I.P. list.
• Scheduled in-house group activities, locations and times.
• Correct maintenance and use of equipment.
• All department policies/services procedures.
• To maintain the restaurant profits through increased revenue and minimizing of costs.
• To be responsible of restaurant asset management.
• To be a passionate supervisor and always have a “Can Do Attitude” and practice “open door” policy to all colleagues.
• To initiate guest interaction through seeking and soliciting feedback from guests.
• To accurately forecast business demands on weekly basis to ensure efficient staffing, food and general supplies ordering.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Check storage areas for proper supplies, organization and cleanliness.  Instruct designated personnel to rectify and cleanliness. Organization deficiencies.
• Follow and maintain established par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Constantly review on daily specials and top sales items; update briefing board throughout shift.  Ensure that colleagues are aware of such.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.  Adjust schedules throughout the shift to meet the business demands. Coordinate breaks for colleague.
• Ensure that colleague reports to work as scheduled.  Document any late or absent colleagues.
• Assign work and side duties to colleague in accordance with departmental procedures.  Communicate additions or changes to the assignments as they arise throughout the shift.  Identify situations, which compromise the restaurant standard and delegate these tasks.
• Conduct pre-shift meeting with colleague and review all information pertinent to the day’s business.
• Inspect grooming and attire of colleague; rectify any deficiencies.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Constantly monitor colleague performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards, rectify any deficiencies with respective personnel, provide supervision, coaching and counseling when needed.
• Inspect table set-ups; check for cleanliness, neatness and agreement with guest’s order and departmental standards; rectify deficiencies with respective personnel.
• Check the status of all orders and ensure that they are delivered within designated timelines.
• Assist and guide colleague with their job functions to ensure optimum service to guests.
• Assist Assistant Manager to conduct formal colleague training program on food and beverages and service standard.
• Monitor guest reactions and confer frequently with service colleague to ensure guest satisfaction.  Review guest feedback with Assistant Manager to check on guest satisfaction and offer further assistance.
• To ensure all colleague answers telephone with corrects salutations and telephone etiquette.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.  Promote positive guest relations at all times.
• Be familiar with all Resort’s Dining Outlets and its activities, services / features to respond to guest inquiries accurately.
• Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Monitor and maintain cleanliness and working condition of restaurant equipment, supplies and work areas.
• Assist in taking guests’ orders, following specified procedures, as necessary to ensure department standards.
• Organize coordinate, direct colleague in set-up, service and breakdown of hospitalities in accordance with restaurant standards; follow up on special arrangements with respective personnel.
• Organize, coordinate and direct colleague in set-up, delivery and retrieval of amenities in accordance with restaurant standards.
• Ensure all closing duties for colleagues are completed before colleague signs out.
• Provide feedback to colleague on their performance.  Handle disciplinary problems and counsel colleagues according to restaurant standards.
• Foster and promote a cooperative working climate, maximizing productivity and colleague morale.
• Complete work orders for maintenance repairs and submit to Engineering.  Contact Engineering directly for urgent repairs.
• Document pertinent information in restaurant log book.
• Complete all paperwork and closing duties in accordance with restaurant standards.
• Review status of assignments and any follow-up action with co-managers.
• Complete and direct scheduled inventories. 
• Attend designated meetings, menu and wine tasting.
• Expedite on floor or in bar as business demands.
• Complete departmental filing.

Skills, Experience & Educational Requirements

• High school graduate or Diploma in Hospitality Management.
• Minimum 2 years of experience in serving alcoholic beverages.
• Knowledge of the various outlets and cuisine and its service styles eg: Nobu, Isola, Reuben’s, In-Room Dining and Banqueting
• Minimum 2 years’ experience as full service restaurant Supervisor or Captain or similar
• Certification in wine, liquor and food handling courses.
• Fair knowledge of wines, its characteristics and supplies, inclusive of cocktails, spirits, brandies and whisky
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Ability to provide legible communication.
• Ability to compute good mathematical calculations.
• Previous experience in cashiering.

go to method of application »

Job Summary

To welcome guests and answer all enquiries whilst observing set standards. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Manager/Head Receptionist, are implemented and adhered to by all reception staff. To organize scheduling and maximize use of time within the diary. The Head Spa Sales & Reservations is responsible for driving the revenue of all business centers in the spa through effective scheduling, yield management and sales.  As an Ambassador for the spa this role ensures outstanding five star guest relations, driving and delivering ESPA and Hotel brand standards.  Provides support to the Spa Director as a Duty Manager and oversees the personnel management of the Spa Reception Team.

Key Duties and Responsibilities

• To co-ordinate guests consultation records with the Therapists.
• Ensure that all relevant spa staff receives a print out of their daily schedule.
• To adhere to an agreed reporting system on a timely basis.
• To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
• Complete daily opening procedures and check lists per relevant area daily.
• Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
• Assist with administration duties such as, purchasing, receiving and inventory reporting.
• To aim to give the clientele the best possible service, and make the client feel important.
• To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
• To ensure that all administrative procedures run professionally.
• To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
• To have full retail knowledge of products and prices charged.
• Must attend all training courses as deemed necessary by the Head Receptionist/ Spa Manager.
• To participate in training and personal development programs within the Spa Department.
• To perform any other duties deemed reasonable by Management.
• To be responsible for preparing the reception for the next shift. Ensuring all messages has been passed on before leaving and that adequate supplies of all public information material are available.

Sales & Revenue Management

• Drive revenue of treatments and spa programmes through ensuring effective scheduling and yield management.
• Maximise sales by driving up selling and cross sales by the Reservations Team.
• Strive to exceed personal and team sales targets and objectives as set by the Spa Director/Manager.
• Assist the Treatment Manager where required, to produce monthly statistical reports and KPIs, reviewing with the Spa Director/Manager and ESPA to identify business and revenue opportunities.
• Play an active role in creating new initiatives in retail/booking incentives and cross selling promotions.
• Assist the Treatment Manager where required in calculating team incentives/commissions on a monthly basis, submitting to the Spa Director/Manager for approval.
• Accountable for tracking; monitoring; and developing ESPA Active Retail activity within the team.
• Ensure turn away business and repeat guests are accurately tracked by the Spa Sales & Reservations team through the Spa Software.
• Drive up selling of spa promotions whilst ensuring uptake is recorded.
• Liaise with other hotel departments to maximise revenue opportunities.
• Ensure correct billing procedures and reconciliation of funds on reception at the close of each shift and at the end of the day’s work.
• Responsible for maintaining an effective retail stock control system including monthly inventory and placing orders to par level.  Monitor theft activity as part of this process.
• Adjust par levels and retail sales focus according to business needs and consumer demand.

Guest Relations

• Be a constant presence at the spa reception taking regular walk rounds of all spa areas, ensuring interaction with guests and members.
• Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service.
• Conduct spa tours for VIPs, journalists and prospective members.  Act as an Ambassador for the spa at all times.
• Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised.  Record any grievances and follow up accordingly, communicating with the Spa Director/Manager at all times.
• Ensure Spa Sales & Reservationists regularly record guest preferences, accurately updating guest profiles.

Duty Management

• Act as Duty Manager when assigned this role as part of the rota created by the Spa Director/Manager.

When on duty:

• Ensure the facility is adequately manned at all times.  Oversee the smooth running of all business centres in the spa.
• Inform the relevant department head of any complaints or issues regarding the Spa’s facility, taking action or recommending amendments if necessary.
• Responsible for Opening/Closing Procedures when on duty.
• Complete opening procedures and check lists per relevant area on a daily basis, reporting any housekeeping or maintenance issues to the relevant department and ensuring prompt resolution.
• Attend hotel morning meetings, taking up to date revenue figures from the spa, communicating the day’s business, guests and any relevant activities to other department heads.
• Carry out daily briefings with the entire spa team, communicating guest information, hotel news and revenue targets. 

Personnel Management

• Responsible for creating and maintaining staff rosters for Spa Sales & Reservations according to business demands, ensuring adequate cover at all times.
• Maintain staff moral and council/motivate where necessary. Record, report and always attempt to resolve grievances as quickly as possible.
• Responsible for the recruitment, induction, training, development, performance appraisals and discipline of all Spa Receptionists, under the supervision of and in communication with the Spa Director/Manager.
• Oversee attendance sheets, sick leave and holiday arrangements, ensuring adequate business cover is maintained.
• Hold monthly meetings with Spa Sales & Reservations Team to communicate, motivate and be aware of staff needs.
• Conduct effective inductions and on-going training for all Spa Sales & Reservationists in line with ESPA and Hotel brand standards, accurately recording and keeping Training Inventory Checklists for each team member.

Operations/ General

• Support the spa reservation operation and maximise revenue opportunities and guest relations by undertaking reception and reservation duties as part of daily responsibilities.
• Regularly update manuals and workbooks to ensure that all operational procedures are carried out in the prescribed manner.
• Ensure that the spa and reception area is well merchandised, clean and free of clutter.
•  Demonstrate a professional demeanour at all times, particularly with regard to punctuality, appearance and general manner.
• Work a flexible rota, including evening, early and weekend shifts.

Health and Safety

• Regularly update training for Spa Sales & Reservationists on Health and Safety Policy and ensure it is adhered to.
• Ensure that a high standard of cleanliness and hygiene is maintained throughout the facility at all times.
• Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards. 

Minimum Requirements

• Matric or equivalent
• 1-2 years’ experience within a spa or similar role in a 4/5-star property
• Computer literate – Microsoft word, excel and outlook(email)
• Strong interpersonal and organisational skills
• Flexibility to work shifts
• Strong communication skills; written and verbal with telephone etiquette
• Ability to work well under pressure and multitask

go to method of application »

Job Summary

The Team Leader takes full responsibility for the overall operational duties of the Fitness Centre.

Key Duties and Responsibilities

• Ensure Opening and Closing Procedures are adhered to according to the policy and procedure provided.
• Restock of all stock Daily.
• Processing requisitions for water, towels, stationary, operational products and picking items up from the different departments
• Completion of Budget, stats and KPI reports monthly
• Yearly budget creation
• Managing staff and monthly rosters
• Commission and hourly rates to be calculated monthly.
• Staff appraisals twice yearly
• Initiate Staff placement proceedings by:
• job requisition,
• job description forms filled in and signed by different departments,
• placing adverts,
• liaising with candidates to send PI test from HR department,
• 1st interview, doing reference checks,
•  Employment Action Form filled in and signed by difference departments
• Invoicing to external clients and executive staff for personal training sessions
• Assessing and Exercise Training of external and in house guests
• Marketing to obtain external clients for exercise sessions to hotel residents
• To outsource any special requests like Stand up paddle boarding on canal for external or in-house guests and all liaise work to create new vendors, payments etc.
• Planning of Season roster complimentary classes
• Creating of Complimentary slips to guests
• Creating of new fitness packages and Prices
• Process of payment allocations from external guests
• Maintenance of gym equipment, if not fixable from maintenance department, requesting Pentasystems to call out, help with process of payments from Finance Department
• Training of new fitness instructors of all daily operational duties in gym, telephone and email etiquette, guest relations etc.
• Completion of monthly training attendance sheets and reports to Training officer
• Responsible for standards being maintained in Fitness Centre, including risk assessments
• General admin duties like Job descriptions stated, filing, copying, emailing and responding to guests wanting to book sessions, processing of payments from external or in-house guest sessions, or memberships
• Daily up keep of the Fitness Shared Drive Schedule
• Investigating of any complaints from guests on surveys about staff or fitness centre
• Maintaining Standard of Procedures in the gym

     SKILLS, QUALIFICATIONS & REQUIREMENTS

• Fully qualified and certified fitness instructor
• Tour Guid qualification preferable
• Basic lifesaving/ CPR
• Minimum of 3 years in 4/5* Fitness, and/or hospitality environment.
• Previous education and diplomas in Spa/ Fitness Management
• Skills in sales, marketing and guest relations.
• Strong customer service in luxury spa/hospitality industry.
• Detail-oriented and have the skills to manage in accordance to Standard Operating Procedures relating to service,  training, inventory and payroll.
• Experience in handling crucial situations with guests and colleagues effectively.
• Managing colleague performance issues quickly and effectively.
• Strong ability to coach and motivate colleague to achieve sales and service goals, build clientele, monitor productivity goals and evaluate results. 
• To present a professional and polished appearance.  
• Flexible schedule, available to work evenings, weekends and holidays.
• To remain in contact with updates and developments in the Fitness Industry.

go to method of application »

JOB SUMMARY

To assist in maintaining all online channels content and availability. Continuously monitor and ensure accurate and up to date information on all channels. To maintain and update PMS, CRS and onwards distribution channels with rate & restriction updates and to maintain accurate information in all distribution systems. To build new product, new direct connect implementations and also assist Revenue department with monthly/daily reporting.

Key Duties and Responsibilities

• Assist in daily updates of the hotel’s inventory in the relevant distribution channels based on the strategy decisions of the revenue team.
• Assist in preparing the daily, weekly, and monthly reports.
• Assist in maximizing optimum display order of the property in the GDS, Central Reservations (KCRS) and all Online Travel Agents (OTA).
• Ensure accurate content displayed on all online platforms and we achieve 100% in each OTA dashboard.
• Complete weekly rate audit / shop across OTA platforms to ensure rate parity across all channels
• Communicate variances to the OTA’s to fix any discrepancies  
• Complete a weekly shop of competitor availability and offers on various third party distribution channels, brand websites and GDS.
• Assist in creating rate loading forms with the Site IDs for promotional offers driven by the online marketing department when required.
• Assist in testing promotional packages in KCRS & Brand.com by ensuring visibility online and accuracy of content when required.
• Ensure available technology (PMS and S&C) is fully understood according to property specific business mix and requirements.
• Ensure full technical understanding and optimal use of all distribution channels, e.g. KCRS, GDS, Opera PMS, Delphi, Channel Management software, Central Systems, Tour Operators, Regional and Corporate Sales Offices.

Skills, Experience & Educational Requirements

• Hotel Management Diploma
• 1 years hotel experience in Reservations / Front Office / Revenue Department
• Analytical skills / organisational skills / detail orientated
• Administrative abilities / Strong communication skills
• Computer skills (Excel, PMS, CRS, Web, SiteMinder)
• Self-motivated
• Team work
• Fast learning and ability to work under pressure

go to method of application »

Job Summary

Responsible for all aspects of the Spa Operation, supporting the Spa Manager in driving key elements such as marketing and promotions, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.   The Assistant Spa Manager will play a key role in the Spa’s vision of success and guest expectation.

Key Duties and Responsibilities

Spa & Retail Sales/ Stock

• Promote and sell the services of the Spa and maximise the potential of all sales.
• Regularly monitor the retail sales and retail % of each staff member, providing motivation and training.
• Responsible for maintaining an effective stock control system including stock rotation, inventory and placing orders to par level, reporting cost to Spa Manager. Ensure a par stock appropriate to the business demands.
• Monitor the cost of product and correct usage of therapists.
• Ensure monthly stock rotation within every treatment room.

Finance & Commercial

• Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
• Plan an annual calendar of events and promotions and to review success with Spa Manager
• Ensure the program of activities and events within the Spa are advertised, supported and meets the guests expectations and to ensure that all spa staff understand the content of the program.6
• Prepare reports on key operating performance statistics in line with agreed procedures and implement action as discussed with the Spa Manager and ESPA.
• Review, monitor and report treatment spend analysis in line with agreed parameters.

Duty Management/ Operations

• Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.
• Take full management responsibility within the Spa in the absence of the Spa Manager, acting as Duty Manager and Spa Representative as required.
• Responsible for Opening/Closing Procedures when on duty.
• Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
• Provide operational support to all spa departments when required.
• To ensure that all treatments carried out in the spa are in line with agreed ESPA procedures.

Personnel Management & Training

• Manage all spa department rotas in line with the operational demands of the Spa and to review these regularly in line with special events, programmes, visits etc. Oversee attendance sheets, sick leave and holiday arrangements.
• Provide the update to manuals, workbooks, to ensure that all operational procedures are carried out in the prescribed manner.
• Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
• Develop an annual training plan with spa supervisors and ensure that all employees are trained and developed to meet the needs of the business.

Guest & Hotel Relations

• Initially deal with all guest enquiries, feedback, complaints and issues and to ensure that necessary follow up/action to carried out
• Oversee Press visits, PR and VIP visits.
• Create and maintain relations with spa guests through having an active presence in key guest areas.
• Create strong relationships with key departments such as Front Office, Housekeeping and Maintenance.

Health, Safety & Hygiene

• Ensure that all Hotel and ESPA Health and Safety guidelines are adhered to and that all new staff receive instruction in these as part of their Spa Induction programme
• Ensure that the Spa’s cleanliness and image are in line with agreed standards and are reviewed with key staff regularly

Skills, Experience & Educational Requirements

• Minimum of 3 years in 4/5  Spa, retail, and/or hospitality environment.
• Previous experience as Spa Manager or Director, Spa in a 5 Star Resort for a minimum of 2 years.
• Previous education and diplomas in Spa Management, Esthetician Education.
• Skills in sales, marketing and guest relations.
• Strong customer service in luxury spa/hospitality industry.
• Skills in managing and processing software such as: Spa Soft and Opera are required.
• Detail-oriented and have the skills to manage in accordance to SOP relating to service, training, inventory and payroll.
• Experience in handling crucial situations with guests and colleagues effectively.
• Managing colleague performance issues quickly and effectively.
• Strong ability to coach and motivate colleague to achieve sales and service goals, build clientele, monitor productivity goals and evaluate results. 
• To present a professional and polished appearance.  
• Flexible schedule, available to work evenings, weekends and holidays.
• To remain in contact with updates and developments in the Spa Industry.