Team Leader - Fitness Centre at One&Only Resorts

Job Summary

The Team Leader takes full responsibility for the overall operational duties of the Fitness Centre.

Key Duties and Responsibilities

• Ensure Opening and Closing Procedures are adhered to according to the policy and procedure provided.
• Restock of all stock Daily.
• Processing requisitions for water, towels, stationary, operational products and picking items up from the different departments
• Completion of Budget, stats and KPI reports monthly
• Yearly budget creation
• Managing staff and monthly rosters
• Commission and hourly rates to be calculated monthly.
• Staff appraisals twice yearly
• Initiate Staff placement proceedings by:
• job requisition,
• job description forms filled in and signed by different departments,
• placing adverts,
• liaising with candidates to send PI test from HR department,
• 1st interview, doing reference checks,
•  Employment Action Form filled in and signed by difference departments
• Invoicing to external clients and executive staff for personal training sessions
• Assessing and Exercise Training of external and in house guests
• Marketing to obtain external clients for exercise sessions to hotel residents
• To outsource any special requests like Stand up paddle boarding on canal for external or in-house guests and all liaise work to create new vendors, payments etc.
• Planning of Season roster complimentary classes
• Creating of Complimentary slips to guests
• Creating of new fitness packages and Prices
• Process of payment allocations from external guests
• Maintenance of gym equipment, if not fixable from maintenance department, requesting Pentasystems to call out, help with process of payments from Finance Department
• Training of new fitness instructors of all daily operational duties in gym, telephone and email etiquette, guest relations etc.
• Completion of monthly training attendance sheets and reports to Training officer
• Responsible for standards being maintained in Fitness Centre, including risk assessments
• General admin duties like Job descriptions stated, filing, copying, emailing and responding to guests wanting to book sessions, processing of payments from external or in-house guest sessions, or memberships
• Daily up keep of the Fitness Shared Drive Schedule
• Investigating of any complaints from guests on surveys about staff or fitness centre
• Maintaining Standard of Procedures in the gym

     SKILLS, QUALIFICATIONS & REQUIREMENTS

• Fully qualified and certified fitness instructor
• Tour Guid qualification preferable
• Basic lifesaving/ CPR
• Minimum of 3 years in 4/5* Fitness, and/or hospitality environment.
• Previous education and diplomas in Spa/ Fitness Management
• Skills in sales, marketing and guest relations.
• Strong customer service in luxury spa/hospitality industry.
• Detail-oriented and have the skills to manage in accordance to Standard Operating Procedures relating to service,  training, inventory and payroll.
• Experience in handling crucial situations with guests and colleagues effectively.
• Managing colleague performance issues quickly and effectively.
• Strong ability to coach and motivate colleague to achieve sales and service goals, build clientele, monitor productivity goals and evaluate results. 
• To present a professional and polished appearance.  
• Flexible schedule, available to work evenings, weekends and holidays.
• To remain in contact with updates and developments in the Fitness Industry.