Reverse Logistics Manager at Tiger Brands

Job Description

• The Reverse Logistics Manager will be responsible for overseeing the flow of Trade Damaged, Withdrawal and Recall products from the end consumer back to the manufacturer or distributor.
• Ensuring that the reverse logistics operations are efficient, cost-effective, and customer friendly.

Responsibilities

• Managing Returns: Overseeing the process of product returns, and credits to ensure they are handled efficiently and in accordance with company policies.
• Inventory Management: Maintaining accurate inventory levels by tracking returned products and ensuring they are processed correctly.
• Refurbishment and Disposal: Coordinating the processing of returned products for resale as Unfit product or ensuring proper disposal of non-reusable items.
• Cost Management: Identifying cost-saving opportunities within the reverse logistics process and implementing strategies to improve profitability.
• Customer Service: Ensuring a positive customer experience by managing the returns process smoothly and addressing any issues that arise..

Qualifications
Key Professional Competencies

• Core knowledge – Reverse Logistics management, Warehousing, Inventory Management, Waste Management, Occupational Health & Safety, Food Safety.

Key foundational competencies

• Academic – Analytical skill, Operations management skill, Commercial acumen, Problem solving, Decision making
• Leadership – Leading with Integrity and respect, Developing myself & others, Managing change, Driving long-term results, Taking the Tiger perspective, Thinking Innovation, Embracing Diversity, Staying a Step-Ahead
• Personal Effectiveness – Effective communication, Interpersonal skills, Integrity, Creativity, Continuous learning 
• Function – 5 to 8 years experience in Core areas (Reverse Logistics and Warehousing)
• Industry – Extensive experience in FMCG industry required, Functional -