Risk and Fraud Manager at Blueion Support Services

Job Description

The Risk and Fraud Manager is responsible for leading Fraud teams and mitigate customer risk through effective analysis of accounts and group trends, prediction of future fraud trends and proactive implementation of prevention measures; thus protecting the commercial risk of the business.

Responsibilities and Duties:

• Management, training, performance & structure of multiple fraud & risk teams across all platforms. Coverage includes Sports & Casino brands in regulated markets.
• Reporting and presenting monthly Fraud Financials to Senior Management
• Managing the Sports Fraud & Risk Team, who are responsible for risk mitigation across the Sportsbook in all markets.
• Bonus abuse management across all products utilizing data models to action emerging trends.
• Internal escalations to MLRO with regards to suspicious event reports/persons of interest or PEPs.
• Ensuring all Gateways and Web wallets are correctly screened by Risk rules engine.
• Fraud Detection through analysis of financial transactions and data to identify and investigate potentially fraudulent activity.
• Risk Assessment: Evaluate and assess changes to products, channels, and processes from a fraud prevention perspective.
• Monitor clients ‘at an operational level and process to proactively detect possible fraudulent activity.
• Conduct investigations when fraudulent activity is detected and resolve confirmed cases.
• Ensure all operations comply with anti-money laundering (AML) and responsible gaming practices against statutory and regulatory standards defined by the National Gaming board.
• Keep abreast of software, trends and business practices in the fraud environment and supervise the fraud process SLAs to ensure that breaches are kept at a minimum.
• Amending/updating Internal policies and procedures surrounding Responsible gaming and Anti Money laundering.
• Identification of suspicious activity using the fraud monitoring tool, all reports, dashboards and other systems.
• Formulate and implement rigorous risk management processes aligned with industry best practices.
• Utilize advanced metrics and reporting tools to analyse betting behaviours and strategically determine future expected value.
• Preparation of Internal Audits which are carried out by 3rd party Vendors or Gaming Board with Risk and MLRO assessments.
• Monitoring site for suspicious activity and fraudulent transactions and signs of promotion / abuse, passing of funds and other prohibited acts.
• Design, implement, and continuously improve risk management strategies to identify, assess, and mitigate potential threats to the online casino & sportsbook.
• Conduct regular risk assessments to evaluate the effectiveness of existing risk management protocols.
• Develop and maintain a comprehensive understanding of the latest fraud techniques and emerging threats in the online gaming industry.
• Pro-actively profiling customers based on suspicious wagering behaviour.
• Conduct investigations on customers betting behaviour and detect link connections between them.

Education and Qualifications:

• Bachelor’s Degree in Auditing or Risk Management

Requirements:

• Minimum of 5 years’ experience in Sportsbook Fraud and Risk Management.
• Experience in managing a team.
• This role is crucial for the integrity and financial health of a sportsbook, requiring a balance of technical skills and managerial expertise.
• Skills in analysis, problem-solving, and knowledge of regulatory requirements are crucial for this role.
• Experience in Deposit and Withdrawal processing, preferably in the online gaming or sports betting industry.
• Knowledge of potential fraud concerns related to e-commerce.
• Track record of identifying, foreseeing and controlling the risks associated with negligence, liabilities and misconduct/maladministration.
• Understanding of Sports Risk Management and Integrity.
• Strong understanding of payment systems, AML, EDD regulations, and KYC procedures within the iGaming industry.
• Excellent analytical and problem-solving skills.
• Proficient in MS Office and payment processing software.
• Strong communication and interpersonal skills.