Risk Governance Specialist at Hollard Insurance

Job Purpose

• The Governance Specialist is instrumental in maintaining strong governance, compliance, and risk management across Hollard Insure’s binder partner network and its overall green control environment. This role assists with strategic oversight of processes, systems, and products to ensure regulatory compliance and facilitate effective mitigation of financial, regulatory, and reputational risks. Responsibilities include advancing continuous improvement initiatives, supporting regulatory compliance and audit procedures, and promoting a culture of integrity and innovation. Additionally, the position provides guidance and training to binder partners, ensuring consistent communication of governance requirements and utilising digital tools to optimise operational efficiency. Furthermore, the role provides guidance to the business on Group Compliance and Group Internal Audit audits, assists with the compilation of the Combined Assurance Meeting (CAM) pack, and ensures that new regulations are implemented. Through these efforts, the Governance Specialist supports the sustainability of the Hollard partnership model and upholds the organisation’s integrity and control environment.

Key Responsibilities

The key responsibilities of the Governance Specialist will include:

• Assist in providing strategic direction and oversight of processes, systems, and products within the binder partner network, ensuring alignment with Hollard’s organisational objectives.
• Engage with key stakeholders to promote best practice standards and drive excellence across the partner network.
• Identify and implement continuous improvement initiatives, addressing gaps and mitigating risk exposure.
• Monitor market intelligence and industry changes to ensure accurate reporting and informed decision-making.
• Oversee strict adherence to regulatory requirements, legal frameworks, and industry standards, proactively monitoring changes and critiquing processes for compliance.
• Evaluate and report on compliance and legislation affecting governance functions, providing solutions to potential risk exposures.
• Mitigate financial, regulatory, and reputational risks by enhancing controls and fostering a culture of integrity, innovation, and continuous improvement within the claims binder sector.
• Exercise exceptional strategic decision-making and governance of both existing and potential binder partners to sustain Hollard’s partnership model.
• Engage with key stakeholders to contribute to maintaining a green control rating.
• Assist in compiling the CAM pack.

Required Knowledge and Experience    
Knowledge:

• Good knowledge of audit and oversight principles, claims and underwriting operations and management.
• Reasonable knowledge and experience of a multitude of different and specialist products, including Personal, Commercial, Agricultural, Marine, Aviation, Liability, and corporate products.
• Proficiency in data and trend analysis, and the adoption and embracement of digital tools and technologies to enhance efficiency and effectiveness.
• Advanced IT software programme proficiency, particularly in MS Office Excel, Word and PowerPoint.

Skills:

• Advanced report-writing.
• Admirable and practical communication skills across all levels, both within the organisation and with external partners.
• Strong IT and digital proficiency in the Microsoft Office suite.
• Insight into and proficiency in various in-house and external operating, policy, and claims administration systems.
• Sound project management, organisational, planning, analytical thinking, presentation, conflict management and innovation skills.
• Solid interpersonal relationship skills.
• Good knowledge of sampling techniques.
• Ability to formulate appropriate decisions and suggestions for remediation or risk mitigation.
• Ability to build trust and confidence with relevant business partners both internally and externally, to effectively manage conflicts and negotiations through dispute resolution methods.

Educational Requirements    
Required Qualifications

• Degree or Diploma

Deadline:14th April,2026