Careers at Hollard Insurance

Job Purpose:

• The primary purpose of the job is to receive and investigate complaints received directly from the National Financial Ombudsman (NFO) office and other regulatory bodies (FSCA) and address the allegations in the complaint in a response to the NFO or regulatory body. To receive and investigate complaints received by the Internal Adjudicator Office. This position handles and manages Regulatory, OIA and NFO complaints across Hollard Life Solutions. This requires forward thinking and proactive approaches, resulting in exceptional case handling. 

Required Knowledge and Experience    
Key Responsibilities: 

• Full and accurate investigation of all complaints received via the various Ombudsman bodies and the Internal Adjudicator Office  
• Recommendation to the business to review decisions where it is found that the complaint is valid. 
• Liaising with departmental heads and the Internal Investigator on claims where further medical assistance or investigation is required by case. 
• Management and administration of their NFO and FAIS Ombudsman complaints cases.  
• Maintaining turnaround times as dictated by the NFO, regulatory bodies and internal processes. 
• Identify trends and escalate root causes to the manager  
• Analyse monthly reports for anomalies and present summaries to partners 
• Monthly closures of cases by the 5th of each month.  
• Assisting with special projects when called upon. 

Required Knowledge & Skills:

• Life Insurance Experience of 5 years or more. 
• Experience in handling Ombudsman complaints  
• Industry knowledge 
• Legal knowledge and understanding 
• Operational knowledge of relevant official authorities 
• Broad medical knowledge 
• General business acumen 

Educational Requirements    

• Relevant Diploma/Degree, 
• Certificate in long-term insurance, etc. 

Deadline:15th April,2026

go to method of application »

Job Purpose

• The Governance Specialist is instrumental in maintaining strong governance, compliance, and risk management across Hollard Insure’s binder partner network and its overall green control environment. This role assists with strategic oversight of processes, systems, and products to ensure regulatory compliance and facilitate effective mitigation of financial, regulatory, and reputational risks. Responsibilities include advancing continuous improvement initiatives, supporting regulatory compliance and audit procedures, and promoting a culture of integrity and innovation. Additionally, the position provides guidance and training to binder partners, ensuring consistent communication of governance requirements and utilising digital tools to optimise operational efficiency. Furthermore, the role provides guidance to the business on Group Compliance and Group Internal Audit audits, assists with the compilation of the Combined Assurance Meeting (CAM) pack, and ensures that new regulations are implemented. Through these efforts, the Governance Specialist supports the sustainability of the Hollard partnership model and upholds the organisation’s integrity and control environment.

Key Responsibilities

The key responsibilities of the Governance Specialist will include:

• Assist in providing strategic direction and oversight of processes, systems, and products within the binder partner network, ensuring alignment with Hollard’s organisational objectives.
• Engage with key stakeholders to promote best practice standards and drive excellence across the partner network.
• Identify and implement continuous improvement initiatives, addressing gaps and mitigating risk exposure.
• Monitor market intelligence and industry changes to ensure accurate reporting and informed decision-making.
• Oversee strict adherence to regulatory requirements, legal frameworks, and industry standards, proactively monitoring changes and critiquing processes for compliance.
• Evaluate and report on compliance and legislation affecting governance functions, providing solutions to potential risk exposures.
• Mitigate financial, regulatory, and reputational risks by enhancing controls and fostering a culture of integrity, innovation, and continuous improvement within the claims binder sector.
• Exercise exceptional strategic decision-making and governance of both existing and potential binder partners to sustain Hollard’s partnership model.
• Engage with key stakeholders to contribute to maintaining a green control rating.
• Assist in compiling the CAM pack.

Required Knowledge and Experience    
Knowledge:

• Good knowledge of audit and oversight principles, claims and underwriting operations and management.
• Reasonable knowledge and experience of a multitude of different and specialist products, including Personal, Commercial, Agricultural, Marine, Aviation, Liability, and corporate products.
• Proficiency in data and trend analysis, and the adoption and embracement of digital tools and technologies to enhance efficiency and effectiveness.
• Advanced IT software programme proficiency, particularly in MS Office Excel, Word and PowerPoint.

Skills:

• Advanced report-writing.
• Admirable and practical communication skills across all levels, both within the organisation and with external partners.
• Strong IT and digital proficiency in the Microsoft Office suite.
• Insight into and proficiency in various in-house and external operating, policy, and claims administration systems.
• Sound project management, organisational, planning, analytical thinking, presentation, conflict management and innovation skills.
• Solid interpersonal relationship skills.
• Good knowledge of sampling techniques.
• Ability to formulate appropriate decisions and suggestions for remediation or risk mitigation.
• Ability to build trust and confidence with relevant business partners both internally and externally, to effectively manage conflicts and negotiations through dispute resolution methods.

Educational Requirements    
Required Qualifications

• Degree or Diploma

Deadline:14th April,2026

go to method of application »

Job Advert Summary    

• To provide an effective PA function to management, thus ensuring effectiveness and customer satisfaction. Process all administrative tasks assigned, within the set standards required by the company, thus contributing to the productivity of the division.  Enhance the image of the company through the continuous delivery of efficient and effective customer service. 

Key Responsibilities:

• Communicate effectively with external and internal stakeholders
• Deal effectively with telephone calls – screening calls and responding where appropriate.
• Queries, requests and complaints are screened and responded to or timeously referred to the relevant executive or manager where appropriate
• Ensure necessary stationery requirements of executive/manager(s) are met
• Devise and maintain office filing systems to deal efficiently with paper flow
• Organise and store paperwork and electronic documents appropriately 
• Attend to general office administration and secretarial duties, e.g. typing, filing, taking minutes and general administration responsibilities 
• Manage management diaries and ensure that appointments are communicated and confirmed with relevant parties
• Arrange travel and accommodation efficiently for all the managers
• Process travel and expenses claims on the Fraxion system & payment requisitions if applicable 
• Ensure that required documents, briefing papers, reports and presentations are timeously prepared or available for the executive in preparation for meetings
• Prepare and distribute all documentation according to company standards e.g. reports, packs, agendas, minutes and lists
• Ensure all confidential documents, reports and information is handled appropriately
• Organise internal and external meetings, team building, breakfasts and lunches – arrange venues and catering, 
• Attend to meetings and functions administrative requirements, such as venues, refreshments, access authorisations, agendas, minute taking and equipment requirements
• Provide general assistance during presentations, workshops and meetings.
• Assist in fielding, monitoring, and reporting on complaints to ensure customer satisfaction
• TCF: Ensure customers are treated fairly.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players. 

Required Knowledge and Experience    

• Minimum 5 years secreterial experience 
• Organisation skills: Well-organised, able to handle a number of different tasks simultaneously 
• Decision-making: Analytically evaluating information in a systematic manner to solve problems and make effective decisions. 
• Teamwork: Cooperates and works well with others in the pursuit of team goals; shares information; supports others 
• Client orientation: Identifies and addresses the needs of internal and/or external clients appropriately and speedily 
• Interpersonal impact: Builds trusting relationships between individuals and teams through open and honest communication 
• Work & self-management:    Displays energy, drive and initiative to achieve personal and/or team objectives. Manages & completes    agreed tasks on time to the required standard, overcoming obstacles 
• Communication skills:    Ability to communicate effectively in verbal and written forms  
• Excellent knowledge of MS Office -including Word, Excel, Outlook, Diary management & PowerPoint 
• Superb accuracy in the capturing of data 
• Excellent typing skills 
• Detail-oriented 
• Strong ability to prioritise  
• Self-management skills (can organise work, space, time) 
• Demonstrate common sense, self-motivation and discipline 
• Well-presented / representative of Hollard’s image 
• Visibly demonstrate the Hollard Way 
• Visibly assisting Hollard in being the best business insurer 

Educational Requirements    

• Matric & relevant Certificate or Diploma in Secretarial / General Business field
• Proficiency Level = Advanced in MS Office and relevant Software programmes

Deadline:!3th April,2026