Personal Assistant - Life Solutions at Hollard Insurance

Job Advert Summary    

• To provide an effective PA function to management, thus ensuring effectiveness and customer satisfaction. Process all administrative tasks assigned, within the set standards required by the company, thus contributing to the productivity of the division.  Enhance the image of the company through the continuous delivery of efficient and effective customer service. 

Key Responsibilities:

• Communicate effectively with external and internal stakeholders
• Deal effectively with telephone calls – screening calls and responding where appropriate.
• Queries, requests and complaints are screened and responded to or timeously referred to the relevant executive or manager where appropriate
• Ensure necessary stationery requirements of executive/manager(s) are met
• Devise and maintain office filing systems to deal efficiently with paper flow
• Organise and store paperwork and electronic documents appropriately 
• Attend to general office administration and secretarial duties, e.g. typing, filing, taking minutes and general administration responsibilities 
• Manage management diaries and ensure that appointments are communicated and confirmed with relevant parties
• Arrange travel and accommodation efficiently for all the managers
• Process travel and expenses claims on the Fraxion system & payment requisitions if applicable 
• Ensure that required documents, briefing papers, reports and presentations are timeously prepared or available for the executive in preparation for meetings
• Prepare and distribute all documentation according to company standards e.g. reports, packs, agendas, minutes and lists
• Ensure all confidential documents, reports and information is handled appropriately
• Organise internal and external meetings, team building, breakfasts and lunches – arrange venues and catering, 
• Attend to meetings and functions administrative requirements, such as venues, refreshments, access authorisations, agendas, minute taking and equipment requirements
• Provide general assistance during presentations, workshops and meetings.
• Assist in fielding, monitoring, and reporting on complaints to ensure customer satisfaction
• TCF: Ensure customers are treated fairly.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players. 

Required Knowledge and Experience    

• Minimum 5 years secreterial experience 
• Organisation skills: Well-organised, able to handle a number of different tasks simultaneously 
• Decision-making: Analytically evaluating information in a systematic manner to solve problems and make effective decisions. 
• Teamwork: Cooperates and works well with others in the pursuit of team goals; shares information; supports others 
• Client orientation: Identifies and addresses the needs of internal and/or external clients appropriately and speedily 
• Interpersonal impact: Builds trusting relationships between individuals and teams through open and honest communication 
• Work & self-management:    Displays energy, drive and initiative to achieve personal and/or team objectives. Manages & completes    agreed tasks on time to the required standard, overcoming obstacles 
• Communication skills:    Ability to communicate effectively in verbal and written forms  
• Excellent knowledge of MS Office -including Word, Excel, Outlook, Diary management & PowerPoint 
• Superb accuracy in the capturing of data 
• Excellent typing skills 
• Detail-oriented 
• Strong ability to prioritise  
• Self-management skills (can organise work, space, time) 
• Demonstrate common sense, self-motivation and discipline 
• Well-presented / representative of Hollard’s image 
• Visibly demonstrate the Hollard Way 
• Visibly assisting Hollard in being the best business insurer 

Educational Requirements    

• Matric & relevant Certificate or Diploma in Secretarial / General Business field
• Proficiency Level = Advanced in MS Office and relevant Software programmes

Deadline:!3th April,2026