Fresh Jobs at Excellerate JHI

About the role

• The Gift Card Administrator is responsible for managing the shopping centre information desk and ensuring professional customer service while administering the gift card programme. This includes accurate gift card sales, adherence to FICA and banking requirements, cash handling, and maintaining records for audit compliance.
• The role provides frontline service excellence to shoppers and tenants, supports operational processes (lost property, facilities), and contributes to meeting centre gift card sales targets.
• Perform any other duties as assigned by the Team Leader, National Gift Card Account Manager, or National Gift Card Manager.

What you will bring

Required

• Grade 12 (Matric).
• Minimum 2 years’ sales or professional customer care experience. 

Preferred

• Hospitality or shopping centre experience.

Skills required

• Strong customer service and communication skills.
• Cash handling accuracy and numerical competency.
• Ability to work under pressure and deal with irate customers calmly.
• Multi-tasking and adaptability.
• Reliability, flexibility, and ownership of responsibilities.

Knowledge

• Layout and tenant mix of the shopping centre.
• Professional customer service standards.
• Basic administrative systems and computer literacy.
• FICA, banking, and compliance procedures for gift card sales.

Competencies

• Customer & Quality Focus
• Drive & Productivity
• Teamwork & Co-operation
• Problem Solving & Decision Making
• Methodical & Accurate
• Assertiveness & Resilience
• Stress Tolerance

What you will be doing:

• Maintains a positive image of the company through management of the information desk during mall trading hours.
• Liaise with customers at the info desk or via telephone in a welcoming, pleasant and courteous manner. Assumes overall responsibility for efficiently transferring daily knowledge of shopping centre activities to customers.
• Advises customers and tenants on the centre facilities lay-out and procedures. Sells gift cards according to
• standard accepted tender methods, i.e. cash, credit and debit cards.
• Management of cash according to standard procedures. Adheres to FICA and bank requirements when selling gift cards to the general public. Gathers information to support re-issue of lost/stolen gift card/s according to standard procedures. Follows the standard gift card procedures both internally and externally to general public. Liaises with tenants. Assists in the collection of lost items handed in to the info desk by general public and/or mall staff. Follows the lost items standard
• procedure Assist with wheel chair facilities to the general public.
• Adhere to the standard wheel chair procedures. Completes and signs daily control sheets according to standard procedure.
• Works on a roster basis within the shopping centre trading hours which includes Saturday, Sunday and Public Holidays.

go to method of application »

About the role

• The Gift Card Administrator is responsible for managing the shopping centre information desk and ensuring professional customer service while administering the gift card programme. This includes accurate gift card sales, adherence to FICA and banking requirements, cash handling, and maintaining records for audit compliance.
• The role provides frontline service excellence to shoppers and tenants, supports operational processes (lost property, facilities), and contributes to meeting centre gift card sales targets.
• Perform any other duties as assigned by the Team Leader, National Gift Card Account Manager, or National Gift Card Manager.

What you will bring

Required

• Grade 12 (Matric).
• Minimum 2 years’ sales or professional customer care experience. 

Preferred

• Hospitality or shopping centre experience.

Skills required

• Strong customer service and communication skills.
• Cash handling accuracy and numerical competency.
• Ability to work under pressure and deal with irate customers calmly.
• Multi-tasking and adaptability.
• Reliability, flexibility, and ownership of responsibilities.

Knowledge

• Layout and tenant mix of the shopping centre.
• Professional customer service standards.
• Basic administrative systems and computer literacy.
• FICA, banking, and compliance procedures for gift card sales.

Competencies

• Customer & Quality Focus
• Drive & Productivity
• Teamwork & Co-operation
• Problem Solving & Decision Making
• Methodical & Accurate
• Assertiveness & Resilience
• Stress Tolerance

What you will be doing:

• Maintains a positive image of the company through management of the information desk during mall trading hours.
• Liaise with customers at the info desk or via telephone in a welcoming, pleasant and courteous manner. Assumes overall responsibility for efficiently transferring daily knowledge of shopping centre activities to customers.
• Advises customers and tenants on the centre facilities lay-out and procedures. Sells gift cards according to
• standard accepted tender methods, i.e. cash, credit and debit cards.
• Management of cash according to standard procedures. Adheres to FICA and bank requirements when selling gift cards to the general public. Gathers information to support re-issue of lost/stolen gift card/s according to standard procedures. Follows the standard gift card procedures both internally and externally to general public. Liaises with tenants. Assists in the collection of lost items handed in to the info desk by general public and/or mall staff. Follows the lost items standard
• procedure Assist with wheel chair facilities to the general public.
• Adhere to the standard wheel chair procedures. Completes and signs daily control sheets according to standard procedure.
• Works on a roster basis within the shopping centre trading hours which includes Saturday, Sunday and Public Holidays.

go to method of application »

About the role

• We are seeking an Operations Manager to manage inspection of buildings, management and control of service- and maintenance contractors, management and control of tenant installations and execution of building relevant activities as predetermined by Property Manager and Centre Manager

What you will bring
Inherent requirements for the position (non-negotiable)

• Minimum Grade 12 qualification
• Between 3 – 5 years of relevant experience in Facilities or Operations Management
• Electrical, mechanical, or construction background, as well as technical skills
• Experience in overseeing daily operations and coordinating team efforts.

Additional demonstrable requirements:

• Proficiency in computer applications including MS Office (Excel, Word, Powerpoint), as well as business systems such as SAP.
• Awareness and implementation of quality standards.
• Basic contract management abilities.
• Proven experience in managing and maintaining service level agreements (SLAs) with vendors and service providers.
• Working knowledge and understanding of lease conditions.
• Administration principles and reporting expertise.
• Understanding of cost budgeting and control.
• Working knowledge of statutory requirements, including the Occupational Health and Safety Act.
• Excellent communication skills (verbal and written)
• Proficiency in basic numeracy skills

What you will be doing

In this role, you will lead efforts in budgeting and expense control, building management and administration, facilities maintenance, and tenant installations. Some of the most important tasks include the following:

Budgeting & Expense Control: 

• Input on annual expense budget
• Control Monthly expense budget
• Manage & Create purchase orders on system
• Maintain stock register
• Manage & Issue work orders

Building Management & Administration:

• Manage and execute emergency and running maintenance
• Manage aspects like cleaning, security and allocation of building sites.
• Housekeeping inspections in accordance with inspection programme
• Reinstatement inspections
• Vacancy inspections
• CAD vs vacant space inspections
• Building inventory
• Monitoring of adherence to house rules and reporting transgression of User Clause
• Key Control
• Issue parking access permits & Auditing of access permits
• Energy Management (including meter readings) & Municipal Accounts (including electrical recoveries)
• Liaise with internal and external parties on aspects of good housekeeping
• Attend to logged calls
• Register feet-counts in shopping centers daily (Rental only)
• Populate and update on records
• Risk Management, example access control
• Implementation of emergency plans
• Implementation & Monitoring of statutory requirements
• Coordinating and processing Public Liability and Property Damage Claims
• Coordinating and Chairing OHSA Meetings

Tenant Installations, Revamps & Upgrades:

• Act as on-site project manager
• Manage smaller TI as well as smaller projects, including specifications
• Project Management of Revamps and Upgrading in conjunction with Centre / Property Manager

People Management:

• Performance Management;
• Training & Development

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About the role

• We are seeking a diligent KYC (Know Your Customer) Officer to join our dynamic team. In this role, you will play an important part in executing established departmental policies and procedures, ensuring all operations adhere to stringent frameworks, policies, and methodologies. If you have a keen eye for detail and a commitment to maintaining regulatory compliance, we invite you to apply and contribute to our Risk Management Compliance Program.

What you will bring

• Minimum Grade 12
• At least 2 years’ relevant experience in a similar role
• Proficiency in MS Office – Excel (Advanced), Word, Outlook.
• Thorough understanding and application of Anti-Money Laundering (AML) procedures.
• Strong administrative skills
• Effective time management abilities
• Excellent communication skills, both verbal and written

What you will be doing

In this role, you will play a pivotal role in ensuring adherence to regulatory standards through meticulous document verification, coordination with Lease Administrators, and maintenance of compliance frameworks such as RMCP and FICA. Your responsibilities will include conducting thorough due diligence on clients and tenants, performing screenings for PEPs, PIPs, and sanctions, and ensuring accurate risk assessments in DocFox.

• Obtain and verify all KYC documents as per RMCP and FICA requirements.
• Maintain and update DocFox profiles.
• Refer Sanctioned and PEP alerts to AML manager.
• Assist business units with KYC queries.
• Provide guidance to employees on KYC matters.
• Ensure compliance with authority levels and regulations.
• Complete risk rating tasks in DocFox accurately.
• Escalate risk rating issues to Compliance manager.
• Conduct ongoing due diligence on clients and tenants.
• Perform PEP, PIP, Sanctions, and Adverse Media screenings.
• Manage daily watchlist matches and updates.
• Conduct enhanced due diligence on high-risk clients/tenants.
• Report changes in client risk ratings to AML manager.
• Conduct thorough background investigations on tenants.
• Prepare investigation reports for business unit decisions.
• Identify high AML risk PEPs and tenants.
• Assess and communicate KYC document requests promptly.
• Adhere to additional frameworks, policies, and RMCP.
• Manage access folders and update documents per POPI policy.
• Maintain accurate statistics of KYC activities.
• Provide monthly management reports.

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About the role

• As a Building Manager, you will oversee the service and maintenance contractors and staff, execution of building related activities as predetermined by Operations and Centre Managers. Establish and maintain mutually beneficial relationships with tenants and service contractors; assist Operations Manager to co-ordinate repairs, revamps and tenant installations; carry out inspections and general building maintenance.

What you will bring
Experience / Education:

• Technical / mechanical qualification at N4 level with approximately 3 - 5 years relevant experience

Skills required:

• Technical and mechanical; basic building maintenance; plumbing and electrical.
• PC literacy - working knowledge of MS Word and MS Excel

Knowledge required:

• Knowledge of lease conditions including house rules, knowledge of housekeeping principles, Basic OHS; airconditioning, plumbing, electrical, knowledge of Company policies and procedures, Administration principles and reporting, Working knowledge of statutory requirements, Knowledge of cost budgeting and control.

Competencies required:

• Customer & Quality focus, Methodical, Teamwork and Co-operation, Problem solving & Decision making, Communication; Tolerance for Stress, Assertive, Drive and Productivity

What you will be doing:

• Budgeting & Expense control
• Building Management & Administration
• Project Management of Revamps
• Upgrading in conjunction with Centre/Property Manager
• Manage service & maintenance contractor and liaise with Management of contractors