Senior IT Business Analyst at TCTA (Trans-Caledon Tunnel Authority)

THE KEY PERFORMANCE AREAS OF THE ROLE IN FOCUS, ARE:

Strategic Business Analysis & Advisory

• Lead enterprise-wide business analysis initiatives aligned to organisational strategy.
• Translate strategic objectives into business requirements and actionable solutions.
• Provide expert advisory services to executive management and the Project Management Office.
• Conduct cost estimation, budget management, benefit definition, and roadmap development.
• Write business cases, project concepts, proposals, and business models.
• Identify opportunities for innovation, optimisation, and digital transformation.
• Contribute to strategic planning, budgeting, and benefits realisation processes.

Requirements Elicitation & Management

• Lead complex requirements gathering engagements using appropriate methodologies (e.g., workshops, interviews, process mapping).
• Define and document functional and non-functional requirements.
• Ensure requirements are traceable, prioritised, and aligned to business value.
• Manage scope changes and maintain a controlled requirements baseline.
• Facilitate stakeholder validation and sign-off processes.

Stakeholder Engagement & Relationship Management

• Conduct end-to-end business process reviews and gap analyses.
• Develop “as-is” and “to-be” process models.
• Recommend process optimisation and automation opportunities.
• Ensure alignment with governance, compliance, and risk frameworks.
• Support business process re-engineering initiatives.

Governance, Methodologies and Frameworks

• Promote best practices in business analysis methodologies and tools.
• Contribute to the development of frameworks, templates, and standards.
• Stay abreast of industry trends, emerging technologies, and regulatory changes.
• Support risk identification and mitigation planning within projects.
• Contribute to audit readiness and governance reporting.
• Ensure documentation standards and quality assurance processes are maintained.

Solution Design & Validation

• Collaborate with solution architects, developers, and vendors to design fit-for-purpose solutions.
• Evaluate solution options through feasibility studies and cost-benefit analyses.
• Support system configuration, User Acceptance Testing (UAT), and deployment activities.
• Ensure solutions meet defined requirements and deliver intended benefits.

Requirements

Minimum Qualifications: 

• B Degree or B Tech in a relevant or equivalent qualification and field.
• Recognised Business Analysis certification (e.g., CBAP / Diploma in Business Analysis or equivalent).

Work Experience:

External Candidates:

• Specialist – 8 years of work experience, 4 years of business Analysis experience.

Internal Candidates:

• Manager – 6 years working experience, 3 years of business Analysis experience.

Other Experience in: 

• Agile methodologies (Scrum, backlog management, sprint planning, inception phases).
• Systems Development Life Cycle (SDLC) in complex enterprise environments.
• UML and BPMN modelling (essential).