Robotics Process Automation Manager at FNB South Africa

Job Description

• This role sits in the FNB Office of the CIO and is responsible for coordinating process automation and process management across all of FNB IT. It’s a federated model – the role doesn’t own processes directly but drives consistency, simplification, and automation centrally.
• A key part of the role is investigating audit findings and helping teams redesign and automate processes to prevent repeat issues.

Hello future RPA Manager

• As part of our Core Banking Team - Office of the CIO, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Key Responsibilities

• Identify and prioritise automation opportunities across IT using existing tools: Jira, Confluence, SharePoint, Outlook, Teams, Power Automate, scripts, Copilot, and agentic AI
• Support or lead the development of AI agents where relevant to simplify or automate IT processes
• Investigate audit findings, identify root causes, and work with teams to redesign processes to prevent recurrence
• Lead process mapping and optimisation using Lean and BPM techniques
• Maintain central process documentation standards and governance frameworks
• Drive adoption of automation and process improvements across IT, without direct ownership
• Work with Risk, Compliance, Audit, and IT teams to ensure solutions are secure, compliant, and sustainable

Requirements

• Engineering degree (Industrial, Systems, or similar) – must have
• Lean Six Sigma Green Belt – required; Black Belt – nice to have
• 5–10 years’ experience in process improvement, automation, or operational excellence
• Experience mapping and optimising processes, including time-in-motion studies
• Must have Power BI skills and be able to build controls and dashboards based on process flows
• Strong understanding of Jira, Confluence, SharePoint
• Power Automate, scripting, Copilot/agentic AI – nice to have
• Experience resolving audit findings through process redesign – important
• Able to assess process maturity across teams and portfolios
• Strong root cause analysis capability
• Comfortable designing process-level controls and surfacing them through reporting tools
• Understands how systems interact and how to integrate them for automation and reporting
• Delivery-aware – understands how processes impact timelines, velocity, and operational risk
• Able to define and roll out governance frameworks that work across multiple teams

Skills

• Strong process design and analysis capability
• Able to influence and coordinate across IT teams in a federated model
• Comfortable with governance, compliance, and risk
• Good communicator and facilitator
• Strategic thinker with hands-on delivery mindset

Success Measures

• Number of IT processes automated or simplified
• Reduction in manual effort and turnaround time
• Audit findings resolved through process changes
• Quality and completeness of process documentation
• Adoption and usage of automation solutions across IT

End Date: October 4, 2025