Current Jobs at FNB South Africa

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: October 2, 2025

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: October 2, 2025

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Are you someone who can do:

• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure
• Review cost reports and resolves or explains variances to the budge
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Create test plan to include environments, number of resources to be assigned to  the project, high level test case and highlight the risks and assumptions
• Create the test procedure to be followed when executing the test cases
• Create design steps from test cases in the Quality Centre
• Execute system validation plans (new function) and liaise with the Business Analysts and technical teams in order to compile test scripts
• Execute all test activities for allocated projects
• Coordinate and execute all allocated test activities for projects
• Prepare and submit test plans for sign-off
• Ensure alignment between test environment and production environment
• Treat production issues as first priority
• Compile defect reports to highlight to the Stakeholders the number of issues raised
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need
• Prepare a personal development plan with management to implement and review as required
• Monitor own progress against development plan and measure impact of results
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Partner and collaborate with team members to achieve team success
• Share information and knowledge that benefits the team

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it.
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record.
• Wanting to be in a career that makes meaningful contribution to your and other people's lives.

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like:

• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: October 4, 2025 

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

Are you someone who can:

• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Ensure system, process and efficiency improvements (including innovations)
• Analyse system technical requirement
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Compile reports that track progress and guide business to make informed decisions
• Manages risks in own area of responsibility
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

You will be an ideal candidate if you:

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
• Minimum 3 years System Analysis experience
• Have experience with API design & Database design
• Can write technical requirements
• Extensive experience engaging with third parties, creating specifications, logging projects and work requests
• Advance knowledge of the full SDLC
• Have programming experience (advantageous)

End Date: October 3, 2025

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• To enable platform solutions that are aligned to the FirstRand platform strategic direction and to increase efficiencies, meet regulatory objectives and achieve business value.
• To leverage work item methodology in designing future state processes which ensure a seamless customer experience having a holistic understanding of the interdependencies between capabilities and work items, ensuring common goals and avoiding duplication

Are you someone who can:

• Build solutions aligned FirstRand strategies related to platform capability
• Build out Enterprise Capabilities ensuring business requirements are catered for
• Provide SME guidance and input into design of Capabilities and work items
• Contribute to the determination of the sequencing of the build and consume journey for enablement
• Remediation of legacy processes and migration onto Platform interfaces to ensure data quality and compliance with regulations
• Obtain a holistic understanding of the interdependencies between capabilities and work items to ensure common goals and avoid duplication
• Balance business benefit versus risk exposure in determining solution approaches or phases
• Translate strategy to ensure alignment to the Capability delivery to achieve maximum benefit
• Contribute to the planning and prioritisation of Work Item delivery in order to enable the consumption of platform enabled work items that meet the objectives of FirstRand
• Engage with Process Owners, Capability leads, Sub Capability leads, Product Houses, IT areas to drive the implementation of Platform enabled processes
• Provide guidance in respect of new requests, requirements, or projects by highlighting the capability impact and possible implementation impact
• Drive and implement the use of the Customer Experience Led Business Development Life Cycle (BDLC) framework to ensure the customer is at the centre of all solutions enabled
• Drive and implement the use of Customer Experience tools to measure feedback and sentiment relating to solutions pre and post implementation
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders
• Maintain up to date knowledge of local and global trends
• Provide thought leadership and expertise
• Assist with the development of budgets aimed at solution enablement
• Manage the costs of enablement in accordance with actual spend
• Utilise data to understand cost pressure points to feed into solution design and implementation.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Plan, implement, manage, and report on progress, planned delivery and success/improvement of initiatives enabled
• Manage the delivery of the delivery roadmap within Commercial enablement to ensure the achievement of the objectives contained in the Business Strategy
• Manage steercos required to achieve decisions around key business problems and report on progress
• Manage Business and Technical team in terms of delivery.
• Promote the growth of resources in alignment with personal development plans.
• Ensure succession planning and cross skilling is actively being addressed.
• Provide adequate and frequent feedback to employees to promote the growth of employees
• Develop networks and manage stakeholders at varying levels of seniority to achieve objectives set out.

You will be an ideal candidate if you:

Qualification:

• Information Managment / DAMA and / or Certified Information Systesm Security Professional / Pen Tester

Experience: 5 Years plus with an understanding of:

• Understanding of data structures, data warehouses, data lakes
• Teradata, Big Data Platform (BDP), Cloudera, Ab Initio, PowerBi)
• Data priacy regulations (GDPR, POPI, PCI)
• On prem vs cloud solutions
• Data protection (including AI security, LLM, AI Agents)
• Data pipelines

End Date: October 2, 2025

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Job Description

• This role sits in the FNB Office of the CIO and is responsible for coordinating process automation and process management across all of FNB IT. It’s a federated model – the role doesn’t own processes directly but drives consistency, simplification, and automation centrally.
• A key part of the role is investigating audit findings and helping teams redesign and automate processes to prevent repeat issues.

Hello future RPA Manager

• As part of our Core Banking Team - Office of the CIO, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Key Responsibilities

• Identify and prioritise automation opportunities across IT using existing tools: Jira, Confluence, SharePoint, Outlook, Teams, Power Automate, scripts, Copilot, and agentic AI
• Support or lead the development of AI agents where relevant to simplify or automate IT processes
• Investigate audit findings, identify root causes, and work with teams to redesign processes to prevent recurrence
• Lead process mapping and optimisation using Lean and BPM techniques
• Maintain central process documentation standards and governance frameworks
• Drive adoption of automation and process improvements across IT, without direct ownership
• Work with Risk, Compliance, Audit, and IT teams to ensure solutions are secure, compliant, and sustainable

Requirements

• Engineering degree (Industrial, Systems, or similar) – must have
• Lean Six Sigma Green Belt – required; Black Belt – nice to have
• 5–10 years’ experience in process improvement, automation, or operational excellence
• Experience mapping and optimising processes, including time-in-motion studies
• Must have Power BI skills and be able to build controls and dashboards based on process flows
• Strong understanding of Jira, Confluence, SharePoint
• Power Automate, scripting, Copilot/agentic AI – nice to have
• Experience resolving audit findings through process redesign – important
• Able to assess process maturity across teams and portfolios
• Strong root cause analysis capability
• Comfortable designing process-level controls and surfacing them through reporting tools
• Understands how systems interact and how to integrate them for automation and reporting
• Delivery-aware – understands how processes impact timelines, velocity, and operational risk
• Able to define and roll out governance frameworks that work across multiple teams

Skills

• Strong process design and analysis capability
• Able to influence and coordinate across IT teams in a federated model
• Comfortable with governance, compliance, and risk
• Good communicator and facilitator
• Strategic thinker with hands-on delivery mindset

Success Measures

• Number of IT processes automated or simplified
• Reduction in manual effort and turnaround time
• Audit findings resolved through process changes
• Quality and completeness of process documentation
• Adoption and usage of automation solutions across IT

End Date: October 4, 2025 

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Job Description

• To ensure effective movement, collection, integration, storage, and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.) 

Are you someone who can:

• Take ownership of data delivery end-to-end for specific business use cases, as well as set and manage SLAs.
• Work with team and stakeholders to continually assess and redefine data technology stack to support changing data patterns and business use cases and to bridge the gaps between Data Engineering, Business, and Product by constantly collaborating with all parties to understand data needs
• Work closely with Data head/Architect head to fulfill the collaborating with all parties to understand data needs
• Work closely with Head of Data and the Data Architect to fulfil the department's quarterly objectives and ensure business deliver effective solutions
• Design, build, and evolve custom ETL processes for feeding consumer systems. Design, implement, QA and deploy ETL transformations to enhance the Data Eco System and workflows to load, analyse and archive customer transactional data.
• Ensure data quality is maintained throughout all managed systems
• Perform data quality analysis
• Responsible for handling the operations and management of critical batch workloads, collaborating with the platform team, performing routine maintenance, manage incidents and problems, interacting with user base and managing queries

You will be an ideal candidate if you:

• Have advanced experience in SAS coding and managing of SAS platform(s)
• Have experience in ETL processes
• Have a degree in Computer Sciences, Information Systems or similar
• Have 3+ years of experience as a Data Engineer

End Date: October 3, 2025 

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Job Description

• To partner with the business in the provision of financial expertise and advice and develop supporting processes that continuously enhance the delivery of financial services.

Role Purpose

• This role is within FNB Connect Finance. As a Financial Manager you will be partnering with business in the provision of financial advice and support to increase operational quality, through the execution of financial services as per agreed standard operating procedures.

Key responsibilities

• Establish, align and manage target and budget goals whilst ensuring effective control of costs to increase cost efficiency.
• Develop a service culture which build rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Establish and manage a high level of organizational cooperation to ensure a professional service delivery.
• Identify and recommend improvements to accounting and reporting processes.
• Execute relevant internal controls to ensure the integrity of operations, financial and accounting practices.
• Identify risk factors that could adversely affect the business and adhere to procedures that mitigate identified risks or exposure to risk and disclose risk information to relevant internal and external stakeholders.
• Prepare and report on the business's operations and financial conditions.
• Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
• Apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
• Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Conduct associated intervention activities in line with applicable laws, policies and procedures stipulated in Business.
• Participate in special projects and ensure project delivery through providing effective finance advice and support.
• Prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Keep abreast of learning opportunities and changing trends in your business environment.

Qualifications and Experience 

• Minimum Qualification: A relevant bachelors degree and certified Chartered Accountant (SA)
• Experience: 1 - 2 years' relevant post article experience as a Chartered Accountant (SA)
• Relevant knowledge and experience in Financial Accounting, Analysis, Budgeting and Reporting is essential.
• Strong knowledge of accounting principles, regulations and standards will be advantageous.
• Experience with Consolidation of Financial Statements across multiple subsidiaries will be beneficial.

End Date: October 4, 2025 

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Job Description

• To oversee and coordinate security across the bank to identify and establish security initiatives and standards throughout the organisation.
• To plan, direct and coordinate the bank’s information security policies by setting procedures and guidelines that will ensure all information systems are functional and secure..

Job summary:

• To oversee and coordinate security across the bank to identify and establish security initiatives and standards throughout the organisation. 
• To plan, direct and coordinate the bank’s information security policies by setting procedures and guidelines that will ensure all information systems are functional and secure.

Overview of the role and requirements:

• The successful candidate must have good knowledge on governance and regulatory
• The successful candidate must have experience in Data loss prevention, Access management, Network security and knowledge on all security domains
• The successful candidate must have strong technical ability and be able to translate technical to business
• This role sits under the security capability

You will be responsible for:

• Manage target and budget goals whilst ensuring effective control of to increase cost efficiencyBuild and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders by providing expert advice and consulting on all aspects of security.
• Develop and implement best practice policy and processes to enhance cost and time efficiencies, improvements and problem solving.
• To advise on and ensure the effective management of secure access and to communicate feedback to enable associated security risk management.
• Investigate project related information in order to understand business requirements and needs by doing risk assessment of existing and planned systems. These risk assessments require security architecture skills set in order to guide business.
• Develop disaster recovery risk mitigation plans in area of accountability.
• Make certain the segment/business unit, monitors and maintain all system access control profiles by tracking documentation and approving authorisations.
• Participate in the development and implementation of appropriate and effective controls to mitigate identified threats and risks.
• Provide specialist advise and consultation to safeguard information systems through the identification and management of security risks, audits and vulnerabilities.
• Conduct research and investigate measures that can address security risks and potential losses.
• Determine acceptable security risk appetite levels to adequately protect the business from potential risks and threats, aligning to the Group CISO vision, mission and strategy.
• Enforce compliance, understand and implement all steps for the IT Information Security Processes and Procedures and meet governance in terms of legislative and audit requirements
• Enforce security control mechanisms, which enables Information Security Services to have a view of the status of information security within FNB.
• Ensure all Information Security analysis and research are captured, recorded and reported on to ensure correct actions are implementation are executed, and fall within Group CISO vision, mission and strategy.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Maintain current knowledge of the Information Systems security industry's emerging technologies.

What you will need:

• 5 years experience in a similar role

We can be a match if you can:

• Strong analytical skills
• Effective communication skills to collaborate with other IT teams and explain technical concepts.
• Ability to work effectively in a team environment
• Stakeholder management
• Ability to learn and adapt quickly to new technologies and processes

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

End Date: October 1, 2025 

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: October 2, 2025

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Job Description

• We are currently in search of a Data Scientist to plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.

Are you someone who can:

• Approach challenges with a proactive and passionate mindset, always seeking out innovative solutions.
• Tackle complex problems by exploring novel architectures, algorithms, and methodologies.
• Stay curious, embracing opportunities to grow and continuously learn in a fast-paced environment.
• Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement advanced mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
• Understand origination strategies and how other credit risk models affect scorecards

We are looking for:

A degree in one of the following (or a related field):

• BSc in Actuarial Science / Statistics / Computer Engineering / Data Science

At least 1 year of hands-on experience with:

• Coding in SAS/Python
• Writing SQL queries and using SQL/SAS tools
• Basic understanding of working of application scorecards and an understanding of how credit models are developed
• Is experienced with data manipulation, cleaning, and imputation.
• A solid understanding of foundational machine learning concepts and neural networks.

You will have access to:

• Opportunities to network and collaborate.
• Challenging work environment.
• Opportunities to innovate.

End Date: October 3, 2025

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Job Description

• To design, test, implement, maintain and control relevant databases to ensure accurate installation and configuration of database and software to maintain a client centric and secure database environment.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Provide resolution of database conflicts to align to quality standards and eliminate inappropriate data usage.
• Support the building of a scalable and resilient database system to mitigate disaster and performance risks.
• Design and create relational databases; scripts for standard and non-standard database access and provide database administrative support; replication processes and maintenance.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Prevent wastage and identify process improvements to contain and reduce costs.

End Date: October 3, 2025

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Job Description

• To understand the business environment and requirements in order to analyze data and provide relevant analytical and quantitative insights to business for operational, tactical and strategic decisioning.

Are you someone who can:

• Write well designed and efficient code for medium to large applications.
• Work in small independent teams

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.
• A very Generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

Are you someone who can:

• Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Integrate data assets (i.e. outcomes from data science and, data and analytics teams) to business.
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
• Resolve queries as and when required (medium to complex data extracts).
• Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
• Provide expertise to relevant stakeholders in area of specialization.
• Maintain BI repository.

You'll be an ideal candidate if you:

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
• Minimum 3 years Business intelligent analysis experience

Tech Stack:

• Power BI
• MySQL

End Date: October 3, 2025 

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Are you someone who can:

• Monitoring and Alerting - Implement monitoring systems (e.g., AppDynamics, Grafana, Greylog) to track application performance, identify potential issues, and set up alerts for critical events.
• Automation – Experience with automation tools  (e.g., Ansible), CI/CD pipelines (Jenkins, Git/Gitlab), Containerization (Docker, Kubernetes, OpenShift).
• Security - Adhere to security best practices when managing infrastructure, deploying applications, and maintaining server hygiene.
• Manage firewalls – Working with the various IT teams identify, request and document all new firewall rule request.
• Manage service accounts - Working with the various IT teams identify, request and document all new service accounts.
• Certificate management – Manage the lifecycle of certificates. This includes tracking for expiry, requesting, implementing and documentation.
• Resource management – Ensure all servers a resourced correctly to avoid service disruption.
• System Administration - Support system administration tasks like user management, access control, and system patching for both Windows and Linux.
• Disaster Recovery – Working with application SME’s plan, document and implement DR for all CRO IT systems.
• Middleware - Understanding of technologies such as Java/.Net/Oracle Middleware

What you’ll need:

Educational Qualifications:

• Bachelor’s degree in computer science, Engineering, Information Technology, or Related field preferred.
• Certifications In DevOps, Cloud computing (AWS, AZURE), Kubernetes, and or CI/CD tools are highly desirable

Proven experience as a DevOps Engineer or similar software engineering role.

• Familiarity with scripting languages like Bash or Python. Experience with Linux-based infrastructure.
• Prior experience in IT system administration. Knowledge of version control systems like Git or Bitbucket.
• Experience with database management, MySQL databases.
• Strong problem-solving skills and ability to work under pressure.
• Excellent oral and written communication skills.
• Ability to collaborate with a multidisciplinary team of software developers, testers, and system admins.

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

End Date: October 2, 2025

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Job Description

• To provide expert advice and support in practice formulation and associated best practice improvements
• Responsible for leading and developing a team of technical resources that provide operational project and technical support

Are you someone who can:

• Deliver a service which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Maintain close working relationships with key stakeholders ensuring appropriate Data solutions are developed
• Assume technical ownership of the data and information architecture, ensuring alignment with enterprise standards and representing the business unit in relevant decision-making forums
• Design relevant Data platform solutions and produce specification and architecture in accordance with agreed standards against the requirements and approved by the appropriate governance forums
• Implement processes, which build customer service delivery excellence and encourage others to provide exceptional service

You will be an ideal candidate if you:

• Create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge sharing and integration
• Translate business Data requirements into implementable solutions and continuously monitor to ensure operational continuity and effectiveness
• Oversee and manage all technical support request escalated and ensure effective resolution within the Service Level Agreement
• Ensure testing yields an acceptable level of performance for the changes being delivered
• Have experience in Ab Initio, SSIS would be an added advantage
• Are familiar with the FirstRand Information Architecture and Platforms

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you can:

• Analyse and/or identify problems/requirements to determine impact, patterns and trends, best fit alternatives, and best practice solutions
• Determine the estimated resources and timelines required to deliver the required data platform solutions
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Support effective teamwork within the function
• Participate and collaborate across teams
• Plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation and achieve efficiencies

End Date: October 3, 2025

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Job Description

• Deliver proactive and reliable administrative support to ensure the seamless operation of the designated functional area
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
• Comply with governance in terms of legislative and audit requirements.
• Set up and maintain filing systems for the business unit to ensure efficient service is provided.
• Maintenance of all administrative processes for the department's operational activities.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Provide timeous and accurate management information.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• Have a completed Grade 12
• NQF 5 qualification will be advantageous
• Have a minimum of 2 - 3 years' experience within Client Services

End Date: September 30, 2025

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Are you someone who can:

• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy
• Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility
• Identify and participate in activities that are appropriate for own development as a life-long learner
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
• Compile reports that track progress and guide business to make informed decisions
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Monitor actual project progress and resolve issues speedily to enhance effective client service delivery
• Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project

You will be an ideal candidate if you have

• Completed relevant undergrad degree/diploma
• Post graduate degree
• 7 to 10 years in Programming management experience

End Date: October 3, 2025 

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Job Description

• To ensure there is implementation of the Group’s compliance frameworks and programmes in consultation with business ensure conformance and adherence with regulations and delivers through a team of Compliance resources/specialists.
• Ensure adherence of organisation policies and procedures, especially regulatory and ethical standards.
• Perform regular audits, design control systems and help to design and implement company policies.
• Control expenditure and identify process improvements to contain and reduce costs.
• Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Analyse and interpret regulation and legislation and using a risk-based approach.  Identification and risk rating of applicable laws and regulations for responsible business units.
• Development and implementation of Compliance Risk Management Plans (CRMPs) for core legislative and regulatory provisions.
• Compiling monitoring plans indicating the compliance monitoring methodology used and the frequency thereof.
• Compiling monitoring reports on the results of monitoring.
• Incident reporting, to ensure timeous escalation of compliance risks and incidents Interpret regulation and legislation and assist business units with practical implementation thereof.
• Advise and provide guidance to management on systems, policies, processes and controls implemented to enable compliance.
• Research and communicate applicable legislative developments to all stakeholders.
• Assist with the promotion of a culture of compliance and awareness and actively participating in compliance projects and training initiatives.
• Provide training on regulatory requirements to channels.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
• Develop and implement an area operational plan in achievement of Business objectives.
• Responsible for implementing and enforcing the organisation's or business units' compliance programme.
• Maintains awareness of regulatory framework and specific obligations within Financial Advisory and Intermediary Services (FAIS) Act, code of conduct, and requirements.
• Consults on an on-going basis with operational managers to ensure conformance with applicable laws and regulations covering diverse fields.
• Manages, oversees and monitors Financial Advisory and Intermediary Services (FAIS) compliance to ensure that representatives comply with all financial soundness requirements, licence conditions and annual levies.
• Performs statistical sampling and monitoring.
• Maintains register of representatives and informs Registrar of any changes. May have supervisory responsibilities. May be responsible for the control of the Know Your Customer (KYC) / Anti-Money Laundering and Anti-Money Laundering Foreign Account Tax Compliance Act (FATCA) / Automatic Exchange of Information (AEOI) regulations. Analyses the received documents and interacts with the investor, client, intermediary to advise if received KYC documents are acceptable.

End Date: September 30, 2025

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Job Description

• To provide specialist high-level technical advice, high-level problem resolution of complex problems, system security and policy implementation monitoring.

Are you someone who can:

• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Installing, configuring and upgrading Postgresql instances
• Optimizing database replication and high availability strategies
• Troubleshooting database issues and resolving performance bottlenecks
• Performing database backups and recovery procedures
• Ensure system, process and efficiency improvements (including innovations)
• Provide specialist high-level technical advice for high-level problem resolution of complex problems by monitoring system security policy implementation
• Assess, identify, and mitigate potential risks within the IT system engineering environment and comply with governance in terms of legislative, audit and business policy requirements by drafting policies and procedures for the System Engineering Environment
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Manage systems by setting threshold measurements for capacity and infrastructure upgrades and suggest changes
• Manage the System Efficiencies by suggesting and implementing efficient system changes based on research of new and existing technology to align with business needs
• Display and encourage an appreciation of teamwork and inclusivity
• Manage own development to increase own competencies
• Obtain and sustain In-depth system / application knowledge to maximise contribution to the role  
• Monitoring system health, resource utilization and performance metrics

You will be an ideal candidate if you:

• Have a related degree/Diploma
• Related Certifications
• Minimum 3 years System Engineer experience
• Minimum 3 years postgresql experience.
• Have intermediate Linux skills including installing, patching and managing Linux servers on a production environment
• Automating tasks using tooling such as Ansible/Puppet/Chef
• Sql, query analysis, indexing and schema design skills advantageous

End Date: October 3, 2025 

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Role summary and requirements:

• The ideal candidate must be a highly skilled Engineer who assists with the design, oversees the implementation and maintenance of our Virtual platform and drives the successful delivery of projects.
• You will work closely with our technical support management teams across regions, engineering teams globally and local field team to ensure that the Virtualisation technologies are delivering overall superior service and support to our customers

You will be responsible for:

Virtualisation Infrastructure Design and Implementation:

• Design, implement, and maintain Virtualisation infrastructure solutions that meet the business and technical requirements.
• Ensure scalability, reliability, and performance of the Virtualisation environment.
• Maintain an accurate and current hardware and infrastructure software inventory.
• Be the team’s voice on project expectations for the platform on new or in-flight projects.
• Generate internal knowledge base articles and issue resolution where possible.
• Lead and/or being involved in Global Strategic Initiatives
• Ensure compliance with audit requirements
• Manage own development to increase own competencies

Troubleshooting and Support:

• Be experienced in troubleshooting issue with VMware and other Virtualisation technology solutions, including Virtualisation Provisioning Services, Virtualisation Environment Management, Virtualisation Policies, Multi-site aggregations, vSphere.
• Ensure all areas of the Virtualisation infrastructure are monitored managed and reported on accordingly.
• Optimisation of functional areas, e.g., Server Deployments, and User experience.
• Proactively monitor environment for capacity, stress, risk and workload to take necessary remediation steps.
• Work with Virtualisation team to implement formal feedback mechanisms for incidents, causes, and resolutions.
• Lead the resolution of complex technical issues related to Virtualisation infrastructure.
• Provide escalated support for critical incidents and outages.
• Implement proactive measures to prevent recurring issues.

Documentation and Reporting:

• Maintain comprehensive documentation of Virtualisation architecture, configurations, and processes.
• Generate regular reports on system performance, capacity, and utilization.
• Participate in documenting, communicating, and enforcing policies for securing and standardizing systems, infrastructure and software as necessary.

We will be a match if you have:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in designing, implementing, and maintaining virtualisation solutions.
• In-depth knowledge of Virtualisation technologies, such as VMware.
• Familiarity with networking, storage, and security concepts related to virtualisation solutions.
• Excellent problem-solving and communication skills.
• Strong skills in automation using PowerShell.
• Background in the development and management of remote support groups, international support groups and 24 x 7 support operations.
• Extensive expertise in developing metrics to measure the effectiveness of technical support within the organization.
• Familiarity with systems operations and management environments within large enterprise customers and/or service providers is desirable.
• Good communications and interpersonal skills.
• Track record of accomplishment and effectiveness within organizations.

End Date: October 2, 2025 

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Job Description

• To assume full responsibility and accountability for the regional strategy and growth activities of the Channel.
• To build sustainable key relationships across all channels, product houses and segments.

Job Purpose:

• To establish, lead, and manage a financial advice call centre that delivers high-quality, compliant financial advisory services to clients. The role requires a strategic leader with deep knowledge of the FAIS Act and proven experience in call centre operations and financial services

Are you someone who can:

• Develop a sales & service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Track control and influence sales activities with the specific aim to achieve determined sales targets for FNB Insure and Invest
• Increase cost efficiency
• Manage internal clients and grow portfolio through making contact and generating leads
• Maximize cross sell opportunities and strengthen client relationships
• Translate strategies into actionable goals and execute relevant projects / Initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirements
• Plan and execute campaigns successfully on schedule, set standards and benchmarks for ensuring successful campaign execution
• Maintain operational accountability for all campaign execution
• Consistently enhance own competence through knowledge development in subject matter and associated industry

Key Responsibilities:

Call Centre Setup & Strategy

• Design, implement and lead the operational framework for a financial advice call centre.
• Develop business plans, staffing models, and identify technology infrastructure to support inbound and outbound advisory services.
• Ensure the call centre is fully compliant with FAIS Act regulations and FSCA guidelines.

Leadership & Management

• Recruit, train, and supervise a team of financial advisors
• Coach and mentor team of financial advisors to handle complex customer queries and maintain high service standards.
• Foster a culture of compliance, performance excellence, and client-centricity.
• Set and monitor KPIs including appointments, quotes, sales call quality, conversion rates, client satisfaction, and compliance metrics.

Financial Advice Delivery

• Ensure all financial advisors are qualified and meet FAIS Fit and Proper requirements. 
• Oversee the provision of financial advice in line with FAIS Act standards, including honesty, integrity, competency, and operational ability. 
• Monitor and coach advisors to maintain high standards of advice and ethical conduct.

Compliance & Risk Management

• Act as the FAIS Key Individual for the call centre, ensuring regulatory exams (RE1 and RE5) are passed and maintained.
• Implement governance, risk, and compliance frameworks to manage exposure and ensure legal adherence.
• Liaise with internal compliance officers and external regulators as needed.

Client Experience & Service Delivery

• Drive initiatives to improve client engagement, retention, and satisfaction.
• Resolve escalated client queries and complaints efficiently and professionally.
• Ensure accurate record-keeping and reporting in line with FAIS and POPIA requirements.

You will be an ideal candidate if you have:

• Minimum: NQF Level 5 / 3 yr degree
• Preferred: Degree in Financial Planning, Commerce, or Business Management
• Regulatory: FAIS-recognized qualification,
• RE1 and RE5 passed 

Experience: 

• 10 years’ experience providing advice on underwritten life insurance and investment products, with a proven ability to deliver compliant and client-centric financial advice.
• Minimum 5 years in call centre management within financial services
• Proven experience in launching or scaling a contact centre is highly advantageous

Skills & Competencies:

• Strong leadership and people management skills
• Deep understanding of FAIS Act and financial services regulation
• Excellent communication and coaching abilities
• Analytical mindset with ability to interpret performance data
• Proficiency in CRM and call centre technologies

End Date: October 2, 2025

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Job Description

• The Lending Analyst plays a crucial role in supporting the private banking team's lending operations, serving ultra-high-net-worth individuals (UHNWIs) and managing complex lending relationships.
• This position requires a detail-oriented professional who can handle confidential financial information while providing exceptional customer service.

Secured Lending Processing 

• Review and verify secured lending application documentation for completeness and accuracy 
• Collect and organize required financial documents from clients including tax returns, financial statements, and asset verification 
• Conduct preliminary assessment of loan applications against bank lending criteria 
• Assist in preparation of credit applications with the Lending Specialists 
• Track application status and maintain regular communication with clients 

Client Service & Communication 

• Serve as primary point of contact for lending-related inquiries from clients 
• Coordinate with relationship team to understand client needs and references 
• Provide updates on loan application status to clients and internal stakeholders 
• Schedule and prepare documentation for client meetings 
• Maintain professional communication with ultra-high-net-worth clients 

Documentation & Compliance 

• Assist in monitoring existing loan portfolios 
• Track loan covenant compliance and payment schedules 
• Prepare regular portfolio status reports 
• Monitor collateral valuations and margin requirements 
• Support annual loan reviews and renewals 

Administrative Support 

• Schedule and coordinate loan committee meetings 
• Prepare presentation materials for loan committee review 
• Maintain lending department calendar and deadlines 
• Generate standard and custom reports for management 
• Assist in special projects related to lending operations 

You will be an ideal candidate if you:

• FSCA Recognised Qualification, minimum NQF Level 7 Degree 
• RE5 
• Minimum of 3 years working in financial services experience in a frontline/similar role 
• Effective communication 
• Attention to Detail 
• Team Collaboration 
• Problem-Solving 
• Analytical and quantitative skills 
• Lending Regulations & Compliance 
• Time Management 
• Client Relationship Management 
• Credit Analysis 
• Written and Verbal communication skills 

End Date: October 4, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: October 2, 2025

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Job Description

• To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management..

Are you someone who can:

• Proactively manage a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfillment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensure effective management of the leads pipeline.
• Consistently produce high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment. 
• A person must not be unrehabilitated insolvent.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you are driven by always wanting to know more and learn more and you
• are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.

End Date: October 12, 2025 

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Are you someone who can:

• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements.
• Work closely with the team / allocated individual in order to up skill knowledge and skills in Operations and Administration
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies and develop technical and business skills.
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

Additional Requirements

• Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
• 4 – 6 years’ experience in programming (Java).
• Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.
• System Design experience advantageous

End Date: October 2, 2025

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Job Description

• To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
• Act responsibly with work related resources in order to contribute to cost containment
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Assist with profit growth for the business through sales and acquisition of new clients
• Support sales through analysis of client portfolio and pro-active client engagement
• Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
• Identify sales opportunities and ensure effective management of the leads pipeline
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Address customer needs in order to meet or exceed customer expectations
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Achieve expected financial targets and uphold associated service levels

Minimum Requirement:

• FSCA Recognized NQF level 5
• RE5
• Mandated for intermediary sub-cats 1.17, 1.18 and 1.22 (not currently under supervision)
• 1 - 2 years of call center experience

End Date: October 2, 2025

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Job Description

• Create integrated business processes, technologies, information and application architectural frameworks and high-level roadmap for the implementation of the architecture aligned to applicable FirstRand standards. 
• Design, recommend and govern implementation of solutions across the bank to address business needs and solve business problems. Manage change process and establish overall solutions architecture and frameworks.

Are you someone who can:

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Develop and implement differentiated service models for client segments.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements

You will be an ideal candidate if you have the following:

• Have 5+ years of experience in the IT field as a Systems Architect
• Preferred: Banking Industry Experience
• Have an IT-related Degree or Diploma.
• Have programming experience or knowledge of programming principles.
• Have 2-3 years of experience in Systems Architecture and Kubernetes.
• Have strong design skills on Linux and Windows systems.
• Have advanced implementation and administration expertise in Kubernetes/Rancher.
• Have a Java development background (advantageous).
• Have experience with automated deployments (advantageous).
• Have solid understanding of infrastructure, data, and application systems.
• Have TOGAF and/or Zachman certification (advantageous but not required).
• Have knowledge of Test-Driven Development.
• Are familiar with Agile methodologies.
• Have experience with OpenShift.

Key Responsibilities:

• Create integrated business processes, technologies, information and application architectural frameworks and high-level roadmap for the implementation of the architecture aligned to applicable FirstRand standards.
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence.
• Demonstrate leadership behavior through personal involvement, commitment and dedication in support of organizational values.
• Apply a customer-centric approach, to ensure customer satisfaction.
• Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experience.
• Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions.
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
• Manage expenditure planning and reporting within approved budget parameters.
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.
• Ensure IT governance approvals of technology solutions, oversee relevant HR Digitization initiatives and represents relevant business areas in different capacities at IT Governance and Architecture forums to ensure alignment with applicable FirstRand standards and achievement of business objectives.
• Manage Application Architecture Operational processes to ensure optimal costing and data integrity aligned to best practice for Enterprise Architecture.
• Deliver proof of concept solutions/prototypes and evaluate fit for purpose of relevant solutions for business areas in area of responsibility.

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

End Date: October 7, 2025

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Job Description

• To strategically and operationally manage and grow a portfolio of high revenue generating clients.
• These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients.
• Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.

The Ideal candidate must have the following exposure:

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive the achievement of customer migration by recommending solutions and improving efficiencies
• Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
• Define a sales strategy and delivery plans in support of the strategic business objectives
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
•  Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

You will be an ideal candidate if you:

• Have obtained 2 - 3 years in a relationship management role in the Commercial Banking environment  
• FAIS Accredited qualification (NQF 7)
• Exposure to Credit Applications in Agric space environment
• RE qualification
• Credit Management exposure a must
• Have experience of dealing with high level customer queries
• Are not an unrehabilitated insolvent

End Date: October 7, 2025 

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Job Description

• To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
• Participate in planned activities that are appropriate for own development.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Identify and utilise opportunities for revenue growth to deliver on sales targets.
• Provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.

End Date: October 3, 2025 

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Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Work in small independent teams

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.
• A very Generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You'll be an ideal candidate if you:

• Knowledge of:
• Oracle EBS and Fusion.
• Oracle Business Intelligence Publisher (PIB) Reports and OTBI.
• SQL and PL/SQL
• Advantageous - Knowledge of Oracle Visual Builder Cloud Service (VBCS), Oracle Integration Cloud (OIC).
• Workflow (AME) or Fusion Business Process Management (BPM).
• Knowledge of other programming languages is advantageous.
• Are experienced in System Design & Development methodologies.
• Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
• Have a BSC Computer Sciences, BSC Informatics or related degree.

End Date: October 5, 2025

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Are you someone who can:

• Lead and manage the overall finance portfolio/s for the Business Unit, ensuring professional and ethical financial standards, practices and governance, and a cohesive finance service offering that is aligned to the Business Unit and Segment strategies Determine and direct financial strategy for the Business Unit in partnership with the CEO and Exco.
• Serve as an active member of the senior-management team, providing specialist support and advice that guides business decision making for short- and long-term performance and growth of the Business Unit, and ensure that financial transactions, policies and procedures meet business objectives and regulatory body requirements.
• Continuously assess own performance, seek timely and clear feedback and request training and development where appropriate.
• Provide stewardship of the overall business portfolio ensuring business integrity, financial health and control.
• Practice sound and ethical financial management through the technical application of financial, accounting and business knowledge.
• Monitor and enforce effective control, governance and compliance procedures to prevent and reduce financial losses.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance delivery.
• Lead projects, overall performance and strategic direction of the relevant area/function.
• Engage and communicate effectively with relevant colleagues, regulators, auditors and other stakeholders.
• Effectively partner with the business and assume a strategic role in the overall management of the business.
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
• Develop financial strategies and supporting frameworks and execute defined strategies by translating them into financial operations.
• Develop and nurture internal relationships within the business enabling collaboration.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Control expenditure planning and reporting in area of responsibility, within approved budget parameters.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Develop and run costing model to establish alignment.
• Control costs for functional/business area(s).
• Plan, implement, manage and report on cost effectiveness and communicate or escalate any variances.
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy
• Define financial frameworks / structures which ensure control and governance.
• Formulate and implement finance strategies, objectives, policies and procedures for the business, effectively cascading these down to ensure achievement of financial objectives.
• Direct and oversee the end to end finance function and operations, ensuring healthy financial management and balancing short-term delivery, such as managing liquidity and profitability, with long-term vision and sustainable business success.
• Provide insights and analysis to support the business strategic planning.
• Ensure business decisions are grounded in sound financial criteria.
• Articulate the underlying assumptions and drivers that guide estimates of future performance
• Represent the business's progress on strategic goals.
• Develop effective partnerships with relevant stakeholders, creating a common vision and view of organisational performance, challenges and opportunities.
• Ensure the effective management of processes for financial forecasting, budgets, consolidation and reporting.
• Ensure credibility of the relevant area/function by providing timely and accurate analysis of budgets, financial trends and forecasts.
• Lead key projects and initiatives in relevant area/function that support overall strategic goals
• Ensure efficient and productive use of information systems, processes and controls.
• Develop understanding the critical business issues, drivers and business model in order to align the relevant area/function's strategy to business strategy for growth and efficiencies.
• Sign-off on Business Unit priorities for account plans Set and communicate segment strategy and business plans
• Ensure relevant and useful internal and external business reporting, financial and non-financial.
• Apply knowledge of budgeting and forecasting in order to deliver effective and insightful guidance on cost management and earnings.
• Understanding relevant technical accounting, financial reporting, taxation, audit and other pertinent matters
• Stewardship of financial resources.
• Influence and guide effective risk management and internal control systems / processes.
• Practice effective governance and corporate responsibility and ensure that the business conducts itself in accordance with relevant legal and regulatory requirements, particularly as these pertain to different accounting, tax and treasury, regulatory and legal environments across multiple jurisdictions.
• Participate in annual risk-based audit plan that appropriately identifies and considers the relevant and evolving business risks facing the organisation.
• Demonstrate ethical leadership and business integrity.

You will be an ideal candidate if you:

• Minimum Qualification – Qualified CA(SA), relevant Degree in Accounting or Related qualification
• Experience - 8 - 10 years’ experience in a similar environment, of which 3 - 5 years' experience in a Leadership position
• Expert knowledge of Excel and Access
• Experience with development and interpretation of reports
• Experience in financial industry beneficial

End Date: October 2, 2025 

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Job Description

• An exciting opportunity for an experienced Business Process Engineer to form part of the team responsible for implementing business process and technology solutions to achieve the Human Capital strategy.
• As a Business Process Engineer, you will partner with the Human Capital business practices and process owners to gain an in-depth understanding of their strategy, operating models, processes, technology and data and leverage your expertise in process analysis, automation, and technology implementations to optimize processes to enhance efficiency and deliver tangible value to our stakeholders.
• This position offers a unique opportunity to work at the intersection of business and technology, requiring a blend of strategic and analytical thinking, technical prowess, and strong interpersonal skills.
• If you're passionate about optimizing complex, multi-touchpoint business processes and have a knack for applying advanced critical and systems thinking to translate business needs into technological solutions, we want to hear from you.

Are you someone who can:

• Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters.
• Control expenditure and identify process improvements to contain and reduce costs.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy Develop and implement an area operational plan in achievement of Business objectives.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance, and practice standards across the business. Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Apply project planning and process engineering methodologies and techniques to plan, elicit, define, and analyse processes to understand process efficiency and effectiveness (quality, cost, risk, innovation, customer experience, end-to-end depth, and breadth of impact).
• Analyse, document, operationally improve, signoff and publish baseline processes and standard operating procedures (Current State).
• Apply process engineering and improvement methodologies and techniques that focuses on the design or redesign of current processes to improve efficiency and effectiveness, (quality, cost, risk, innovation, customer experience, end-to-end depth, and breadth of impact) in an appropriate manner.
• Investigate, analyse, and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience.
• Develop presentations and present business cases to business stakeholders to formalize business cases into a prioritized project / initiative.
• Optimise processes to execute business case benefits.
• Apply business analysis methodologies and techniques to document, validate and manage requirements and ensure the potential solution will efficiently and effectively fulfil the requirements of the stakeholders.
• Translate tactical practice plans in defining, delivering, and continuously improving appropriate processes, solutions, services, and systems for the practice.
• Align services and solutions to meet business strategic, skills development and related talent enablement requirements.
• Measure process changes to ensure unit cost calculations and turnaround times are accurate, to continuously identify opportunities to improve the process and ensure quality of delivery are obtained.
• Identify key metrics for measurement after implementation.
• Process design development and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits.
• Monitor client service reports and align processes to maximise client satisfaction and cost effectiveness.
• Monitor and evaluate plans, focusing on results and measuring attainment of outcomes.
• Develop new insights into situations and apply innovative solutions to enable organisational improvements.
• Translate business strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Design and develop Business Process solutions in line with business requirements and service ad-hoc requests for information from clients within the required period and specification.
• Provide handover to the relevant execution team responsible for delivering on approved initiative / project.
• Provide input into and to participate where applicable in the solution and technical development, testing, training, change management and communication work streams.
• Perform Root Cause Analysis where process breakdowns are experienced and develop countermeasures.
• Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions.
• Analyse derived information to create value added knowledge of FirstRand's products, channels, service levels, trends, or customers.
• Identify key metrics for measurement after implementation and report on the results.
• Manage existing reports / dashboards through the ongoing production of business process outputs to ensure consistent information supply in the required format / frequency.
• Participate in planned activities that are appropriate for own development.
• Display and encourage an appreciation of teamwork and inclusivity.
• Develop, encourage, and nurture collaborative relationships across area of specialisation.

Additional Experience

• Formal Business Analysis Certification is an advantage
• Formal Process Improvement Certification is an advantage (e.g. CBPP, Lean / Six Sigma)
• Exposure to/experience in the HR/Human Capital function will be an advantage
• Exposure to Workday Human Resources/Human Capital Management or any ERP Or Cloud based Implementation
• Experience in facilitating workshops with various levels of stakeholders to understand business strategy and objectives, elicit and document business, process and functional requirements and solutions
• Must have process re-engineering experience, involved with assessing, designing and optimizing business processes through cutting edge technology and AI solutions
• Knowledge of and experience in applying customer & design thinking methodologies, frameworks, tools and techniques
• Knowledge of and experience in applying formal business process engineering and business analysis methodologies, frameworks, tools and techniques
• Application of consulting, project management and change management techniques, tools, and frameworks on process optimization and transformation projects

Personal Attributes:

• Excellent communication skills
• Able to solve complex analytical problems.
• Elevated level of Business acumen
• Able to apply analytical solutions to business problems.
• Positive can-do attitude

Technical Requirements:

• Experience working in HC cloud solutions like workday, SAP.
• HC tech experience
• Microsoft suite.
• Viso’s, system architect

You will be an ideal candidate if you:

Qualifications:

• Bachelors Degree, Bachelor of Engineering (B.Eng.), Bsc Sciences, or commercial with specialization within information systems, technology.
• Advantageous - six sigma, black belt, yellow belt.
• BA diploma or certifications , PM certification
• Experience: 5 years plus relevant experience

End Date: October 3, 2025

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Job Description

• To assist the Technical Manager with building operations and coordinate planned and reactive maintenance on allocated portfolio, ensuring efficient operation of facilities and equipment

Are you someone who can:

• Identify, control and escalate potential risks which may lead to increased costs by reducing consumption (water or electricity); Reduce failures on essential equipment.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Estimate cost of labour and materials for work orders and obtain competitive prices for equipment and supplies needed.
• Ensure that client queries and technical queries are dealt with proactively and accurately, within the agreed turn-around times and that responses are of a high quality and be available for 24hrs standby for emergencies.
• Handle internal and external clients with a high degree of tolerance, diplomacy and tact.
• Perform routine troubleshooting, inspection, maintenance and repair of equipment on premises.
• Troubleshoot, test and replace circuits, coordinate emergency repairs and large complex projects
• Interpret blueprints, drawings, sketches and work orders to others.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Maintain various records related to labour, materials and work orders.
• Support of quality and compliance standards in business processes by regular inspections and documentation filed; No incidents recorded.
• Conduct weekly inspections of the generator and ensure it is serviced according to the maintenance schedule.
• Simulate mains failure to verify the availability of backup power when required.
• Perform weekly inspections of the UPS and ensure it is serviced as per the maintenance schedule.
• Carry out weekly inspections of the substation, ensuring timely servicing of switchgear and transformers as per the schedule.
• Diagnose faults within the building's electrical network and execute minor electrical repairs, including the replacement of faulty plugs and lights.
• Plan and schedule services, ensuring that change requests are logged according to site-specific requirements.
• Update schematics after every system change.
• Management of contractors coming to site.
• Manage own development to increase own competencies.

You will be an ideal candidate if you have:

• Minimum N5 Level in Electrical Studies, and an Electrical Trade Test.
• Minimum 5 Years expereince

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

End Date: September 30, 2025

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Role summary and requirements:

• This role requires a forward-thinking Technology Solutions Lead to help shape the future of our security landscape. This is a strategic role for a seasoned professional who thrives on designing secure, scalable, and integrated technology solutions that protect and enable the business.
• You’ll be instrumental in aligning our cybersecurity architecture with enterprise goals, driving innovation, and ensuring resilience in an ever-evolving threat environment. A key focus will be on optimising the security technology stack—ensuring that capabilities are fully implemented, redundant technologies are reduced, and security controls remain fully covered.

Key Responsibilities

• Architect and maintain secure technology frameworks and implementation roadmaps.
• Represent Cyber Security in architecture forums and strategic initiatives.
• Design and implement robust, scalable security architectures across IT projects.
• Drive the delivery of security solutions across the enterprise, ensuring timely and effective implementation.
• Ensure that technology capabilities are fully realised and aligned to control requirements.
• Identify and eliminate redundant or overlapping technologies, while maintaining or enhancing control coverage.
• Collaborate with IT and InfoSec teams to embed security into systems and processes.
• Ensure security architecture aligns with business goals and operational requirements.
• Establish and maintain strong, collaborative relationships with stakeholders.
• Apply a customer-centric approach to ensure high levels of satisfaction and service delivery.
• Develop and contribute to security policies, standards, and technical guidelines.
• Ensure compliance with legal, regulatory, and industry cybersecurity standards.
• Champion emerging technologies and evaluate their security implications.
• Resolve complex integration challenges across platforms and business units.
• Drive continuous improvement through automation, innovation, and best practices.
• Contribute to cybersecurity budgeting and strategic planning.

Qualifications & Experience

• Bachelor’s degree in computer science, Information Systems, or related field
• 5–8 years in IT and cybersecurity, with 2–4 years in a solutions or architecture role.
• Professional certifications such as CISSP, CISM, or equivalent would be advantageous.
• Understanding of cloud platforms (AWS, Azure, GCP)
• Experience with hosting infrastructure technology and networks.
• Strong understanding of identity and access management, encryption, and network security.
• Proficiency in security technologies: firewalls, SIEM, IDS/IPS, endpoint protection, etc.
• Familiarity with disaster recovery/ Resiliency principles
• Strong analytical, problem-solving, and communication skills.

What We’re Looking For

• A strategic thinker with a passion for secure design and innovation.
• Proven ability to deliver secure, high-performance systems in complex environments.
• Strong leadership and stakeholder engagement capabilities.
• A collaborative mindset and a customer-centric approach to service delivery.
• The ability to anticipate future technology trends and translate them into actionable architecture.

End Date: September 30, 2025

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Are you someone who can:

• General Repairs: Maintenance of the maintenance issues, including carpentry, drywalls repairs.
• Maintenance tasks: Perfuming routine maintenance such as cleaning, painting, floor inspections and upkeep of the equipment.
• Building and installation: Building and repairing cabinets, counters, closets and other fixtures.
• Problem solving: Identifying and addressing maintenance issues, often requiring analytical thinking and quick problem solving.
• Computer literate: MS Office and other building maintenance application.  
• Safety and compliance: Adhering to safety regulations, ensuring proper storage of materials and following company policies.
• Communication and Coordination: communicating with clients and management regarding repairs and maintenance needs
• Take responsibility for personal growth by actively developing and enhancing relevant skills and competencies.

You will be an ideal candidate if you have:

• Minimum Qualification: Grade 12 or equivalent. Handyman course will be an advantage.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

End Date: September 30, 2025 

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Job Description

• To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives

Are you someone who can:

• To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives

You will be an ideal candidate if you have:

• Matric (Grade 12)
• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination (Advantageous)
• Previous unsecured lending (Advantageous)

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you can:

• Act responsibly with work related resources to contribute to cost containment.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
• Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
• Participate in the innovation process in the business and contribute toward new innovations against objectives.
• Plan and complete activities within area of work to meet set time and quality standards.
• Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
• Maintain documentation and share information with the team where applicable.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
• Resolve customer dissatisfaction/complaints by taking ownership of the problem.
• Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
• Plan and schedule activities to improve service.
• Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
• Follow up with customers to ensure resolution of query by other stakeholders where relevant.
• Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
• Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.
• The incumbent will be required to work on a shift basis, scheduled between 08:00 and 20:00, Monday through Sunday.

End Date: October 6, 2025 

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: October 2, 2025 

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Are you a data scientist who can:

• Take a hands-on approach to solving challenges, leveraging data-driven insights and innovative techniques.
• Research the RecSys literature and adapt what’s relevant into our world.
• Develop and optimize machine learning models for recommender systems.
• Utilize advanced techniques such as deep learning, and reinforcement learning to enhance recommendation accuracy and user experience.
• Set-up simulations and run AB-test experiments to ensure data-driven decision-making through experimentation.
• Drive projects independently, translating business problems into AI-powered solutions with measurable impact.
• Stay curious and adaptable, continuously learning and improving in a fast-paced, evolving field.
• Translate business requirements into effective AI models, ensuring they align with strategic goals and business impact.
• Build, test, and deploy RecSys models into MLOps pipelines that enhance decision-making, reduce risks, lower costs, and optimize efficiency.

We are looking for:

• Minimum qualification: Degree MSc in Data Science, Statistics, Computer Science, Data
• Engineering or a related discipline.
• Experience required: 5 years’ experience within data science or data engineering.

Hands-on experience with:

• Python for data science, machine learning, and model development.
• Writing complex SQL queries and working with large datasets using PySpark/SQL tools.
• Developing AI-powered workflows using relevant libraries and frameworks (e.g. TensorFlow, PyTorch).
• Cloud platforms such as AWS / Azure / GCP.
• Natural Language Processing / embeddings / transformer models, to be applied in the context of Recommender Systems.
• Monitoring and visualizing model performance with MLflow or similar analytics platforms.
• A solid understanding of machine learning principles, including neural networks, model optimization, and deployment best practices.

You will have access to:

• Opportunities to network and collaborate.
• A challenging work environment.
• Opportunities to innovate
• In accordance with the National Credit Act (NCA), candidates applying for this role will require a credit record check. 

End Date: October 4, 2025

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Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Are You Someone Who Can;

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through.
• Ensure effective management of the leads pipeline.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Contribute to innovation by finding faster and more accurate ways of working.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Act responsibly with work related resources in order to contribute to cost containment.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Achieve expected financial targets and uphold associated service levels.

You Will Be an Ideal Candidate If You

• Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
• Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment.
• A person must not be unrehabilitated insolvent.

End Date: October 5, 2025

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Job Description

• To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through.
• Ensure effective management of the leads pipeline.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Contribute to innovation by finding faster and more accurate ways of working.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Act responsibly with work related resources in order to contribute to cost containment.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Achieve expected financial targets and uphold associated service levels.

End Date: October 6, 2025

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.

Hello Future Data Scientist II – NLP & Generative AI 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen. 
• As part of our forward-thinking team, you’ll work alongside diverse minds and unique talents in an adaptable environment that thrives on curiosity and innovation. Now’s the time to imagine your potential in a team where experts come together to ignite meaningful change. 

What You’ll Do 

As a Data Scientist II specialising in NLP and Generative AI, you will: 

• Design and implement advanced NLP models to extract insights from unstructured data, including text classification, entity recognition, sentiment analysis, and summarisation. 
• Develop and use generative AI models (e.g. LLMs, transformers) to support innovative customer-facing and internal solutions. 
• Build and optimise analytical pipelines that transform raw data into actionable intelligence. 
• Collaborate cross-functionally with product, engineering, and business teams to embed AI into real-world applications. 
• Communicate insights effectively through compelling storytelling and visualisation, making complex models understandable to non-technical stakeholders. 
• Stay ahead of the curve by researching and applying the latest advancements in NLP and generative AI. 
• Champion ethical AI practices, ensuring fairness, transparency, and accountability in model development. 

You’ll Be a Great Fit If You: 

• Hold a degree in Data Science, Computer Science, Engineering, Mathematics, or Statistics. 
• Have 4+ years of experience in data science or analytics, with a strong focus on NLP and machine learning. 
• Are proficient in Python, with experience using libraries such as spaCy, Hugging Face Transformers, PyTorch, TensorFlow, LangChain or LangGraph. 
• Have experience deploying models into production environments. 
• Bring experience in banking, fintech, or working with conversational data (advantageous). 
• Are curious, courageous, and committed to mastering your craft. 
• Github experience or Git 

End Date: October 7, 2025

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Role Purpose

Are you someone who can:

• Create test plans and test cases for the functionality of a system to prevent errors in the live system
• Grasp and apply new information with ease, and identify new areas of learning
• Cut to the core of issues and apply effective analysis, logic, and creativity to implement solutions
• Build sound relationships based on trust and openness
• Engineer and leverage processes and technologies to meet business needs
• Produce consistently high-quality outputs within agreed deadlines.
• Recognise interdependencies and collaborate with others to achieve shared goals.

Responsibilities

As a #Changeable you will have access to:

• Opportunities to network and collaborate
• Work that is challenging
• Opportunities to innovate
• Conditions that are flexible
• Focus on health and wellbeing
• Resources to help you with your professional development
• Generous leave policy

Preferential employee banking rates We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

Additional Requirements

Qualifications and Experience

You’ll be an ideal candidate if you:

• Have a certificate or Diploma in computer science, information systems, or related fields
• Are accredited with an ISTQB Certification
• Have 3 to 5 years of experience in a similar environment, of which 1 to 2 years ideally at junior specialist level.

End Date: October 7, 2025

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Job Description

• To manage relevant risks within area of accountability by identifying, managing and mitigating risk in accordance with defined business appetite and aligned to relevant risk frameworks and policies.
• Provide guidance and assist with requirements on changed or new risk tools
• Oversee the effective use of risk tools and monitor its effectiveness for the business
• Assist with preparation and analyses of reports for tabling at various Risk Committees
• Scrutinize risk reports submitted by the branch/business unit and ensure reporting and tools are in line
• Ensure data integrity, data structures and business line mappings are correct
• Monitor workflow issues in loss data system
• Highlight risk areas through root cause analysis
• Monitor action plans on various risk tools
• Monitor risk reporting and escalate issues
• Prioritize resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Review cost reports and resolves or explains variances to the budge
• Identify, control and escalate potential risks that may lead to increased costs
• Engage in cross-functional relationships to obtain and to provide work support
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes
• Drive and embed risk capabilities in the business
• Ensure application of risk capabilities and tools are applied to identify, evaluate, report and monitor risk processes
• Drive a combined assurance approach to risk management by engaging specialists and other assurance partners on key risks matters
• Ensure comprehensive risk assessments are conducted in relation to products, services and solutions that are developed by the business are appropriate to manage the risks within the approved risk appetite
• Work with business unit to understand business, drivers, current concerns and future plans to mitigate risk to proactively identify and anticipate risks (including emerging risks)
• Identify, manage and mitigate interconnected / interdependency risks and provide relevant information to business and risk teams to appropriately manage and mitigate risk
• Understand changes of applicable risk policies and communicate to relevant stakeholders accordingly
• Keep abreast of relevant risk developments externally and ensure it is considered in the risk profile for the business
• Ensure development of appropriate solutions to identify losses and risk exposures and facilitate the effective implementation thereof
• Ensure business continuity management plans are reviewed and tested and aligned to business continuity strategy
• Assist business to identify risks inherent in key business processes, new products, business projects and key outsourced and insourced arrangements and critical third-party service providers
• Ensure business has designed and implemented controls to manage the risks identified
• Build a risk management culture through ensuring awareness campaigns to educate stakeholders to influence behaviour and drive the importance of compliance and good conduct
• Analyse business information, data and BU risk reports to identify trends and create qualitative risk status reporting with accurate and reliable business intelligence
• Prepare the relevant risk profile report in a format that is acceptable to senior management and risk governance committees and considers all key risks
• Develop and communicate timelines for submission of relevant op risk reports to risk committee structures that align to Group Risk timelines
• Escalate significant risk issues to management or Enterprise Risk Management and risk governance structures as relevant
• Review risk management documentation and risk reports to ensure achievement of relevant risk strategy
• Track and report at the relevant forums and committees monthly on progress towards achieving the relevant risk strategy at defined intervals
• Ensure all stakeholders have been engaged and information provided by Project Management Office (PMO) is reviewed and challenged to ensure accuracy
• Escalate critical projects status to contribute to delivery against set timelines where required
• Set the strategy and create the enabling environment for active risk reduction by informing and looking at the key risk indicators (KRIs), re-assessing, and ensuring the control environment is perceived relative to risk appetite as well as ensuring changes to reduce, tolerate or mitigate risk are made accordingly
• Develop and maintain monitoring plan to ensure coverage of key controls
• Manage and ensure compliance to the applicable framework in relevant risk control monitoring plan
• Participate in planned activities that are appropriate for own and employee development

Experience and Qualification

• A Relevant Degree (Risk Management, BCom or LLB)
• IT risk experience is an advantage
• Have 3 to 5 years' experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
• Financial Services or consulting experience will be preferred
• Payment Industry knowledge is preferred
• Regulatory reporting experience is none negotiable
• Model risk management experience
• Data experience – analytics and insights is none negotiable

End Date: October 4, 2025

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Job Description

• To ensure the business risk management framework is effectively applied to technology and information systems and to oversee business continuity, security and quality.
• To plan, execute, and manage multi-faceted projects related to risk management, mitigation and response, compliance, control assurance, and user awareness To oversee security strategies, policies/standards, ensuring the effectiveness of solutions, and providing security-focused consultative services to the business
• Manage expenditure planning and reporting within approved budget parameters
• Anticipate and meet the needs of clients and commit to continuous development and entrenchment of a customer service culture
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Provide subject matter expertise and thought leadership
• Management of risk including identification, analysis and evaluation of risks across the business and oversee implementation of appropriate control measures to modify the risk.
• Oversee the monitoring and reviewing of risk performance
• Recommend and ensure implementation of required changes to IT risk and security policies and procedures
• Provide tactical direction and consultation on IT risk and compliance, contribute to IT risk reports, and review and assess quality and accuracy of IT reports
• Provide guidance on IT continuity and disaster recovery design and implementation for business disaster recovery management programs
• Provide input into the development and maintenance of the risk framework (a single view of the business’ risk profiles and tolerance)
• Keep abreast of current threats and stay current with IT evolution
• Oversee the planning, execution, and management of multi-faceted projects related to compliance, control assurance, risk management, security and infrastructure
• Serve in an advisory role in application development and infrastructure projects to assess risks
• Monitor IT incident and response management
• Drive IT Risk awareness training programs
• Monitor implementation and effectiveness of security outputs
• Liaise with Audit (Internal and External)
• Contract reviews
• Collaborate with Operation Risk
• Assist with ensuring the accuracy of the IT Asset Register and CMDB
• Participate in planned activities that are appropriate for own and employee development
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Actively coach team through providing advice about subject matter, solutions, principles and processes, and personal progression with the aim to improve performance

End Date: October 7, 2025 

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Job Description

• To contribute to a high-performance team by delivering exceptional customer service and fostering meaningful relationships. This role involves proactively engaging with customers to understand their needs, identify growth opportunities, and provide tailored support.
• Through a commitment to service excellence and personalized interactions, the role directly enhances customer satisfaction and drives the organization’s long-term success and profitability.
• Proactively engage with clients to deliver service that consistently meets or exceeds expectations.
• Cultivate a culture of service excellence by building trusted relationships and actively encouraging customer feedback.
• Achieve Suite CEX targets and uphold high service level standards.
• Ensure timely and accurate follow-ups, reporting, and documentation following customer interactions.
• Support revenue growth by identifying new business opportunities and contributing to customer acquisition efforts.
• Efficiently manage and track leads to maintain a robust and healthy sales pipeline.
• Foster collaborative relationships across the FRG to enhance cross-functional effectiveness.
• Continuously evaluate personal performance, seek constructive feedback, and proactively request training and development opportunities.
• Drive innovation by identifying and implementing faster, more accurate ways of working.
• Build and manage key stakeholder relationships to support the achievement of operational objectives.
• Demonstrate responsible use of work-related resources to support cost containment initiatives.
• Ensure compliance with all relevant statutory, legislative, policy, and governance requirements, as well as established processes and procedures within the area of specialization.

End Date: October 1, 2025

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Are you someone who can:

Script/Tests Analysis:

• Proficiently analyse both new and existing Automation scripts.
• Identify areas for improvement or maintenance in existing scripts.
• Create test cases based on Business Requirement Specifications.

Automation Scripting:

• Quickly adapt to prescribed standards and usage of our internal Framework.
• Familiarize yourself with all defined interaction points in the framework, namely (Legacy Application, REST, API, Selenium, SOAP, IMS, OCEP).
• Design robust, scalable, and maintainable automation scripts covering various aspects of the System Under Test.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy scripts

Stakeholder Communication:

• Collaborate effectively with stakeholders (QA, Infrastructure, Architecture, Developers, Business).
• Understand the SUT from a business perspective.
• Maintain open communication with product owners and business analysts to gather relevant information on requirements.

Issue Resolution and Analysis:

• Proactively collaborate with business, stakeholders, and developers to ensure quicker turnaround time for fixes.
• Participate in root cause analysis and troubleshooting.
• Provide detailed information to facilitate timely issue resolution.

Leadership Responsibilities:

• Demonstrate leadership qualities.
• Solve problems effectively.
• Communicate efficiently.
• Work closely with the assigned Technical Team Lead.
• Ensure the quality and stability of testing processes.

Desired Experience:

You will be an ideal candidate if you:

• JAVA - adv.. OCA
• Springboot
• Database Management: SQL basics
• Front-end Application Navigation
• API Testing (using tools like Postman and SOAPUI)
• API Documentation (including Swagger docs)
• Monitoring Tools (Splunk, Grafana)
• CI/CD Pipelines (Jenkins/Bamboo)
• Micro Focus ALM Octane usage
• Git and Bitbucket knowledge
• IntelliJ (IDE) Usage
• Understanding of Script Datasheets
• Data Driven Framework
• Knowledge of OCEP Services
• Data Preparation and understanding
• Agile Methodology

End Date: October 11, 2025 

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: October 6, 2025

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Job Description

• To translate high-level requirements into interaction flows and artifacts, and transform them into intuitive and functional designs with the aim of shaping and improving the user experience to enhance the aesthetic appeal across web, desktop and mobile through the creation of considered visual elements

Overview of the role and requirements: 

• To translate high-level requirements into interaction flows and artifacts, and transform them into intuitive and functional designs with the aim of shaping and improving the user experience to enhance the aesthetic appeal across web, desktop and mobile through the creation of considered visual elements  
• Must have a good understanding of a Design System 
• Build and maintain a robust design systems in Figma, including foundations (typography, colour, spacing), components, templates, and guidelines. 
• Partner with UX, product designers, and front-end developers to ensure design consistency and implementation fidelity. 
• Understand the principles of responsive design 
• Create and maintain documentation, usage guidelines, and component specs to support scalable design. 
• Collaborate closely with dev teams to ensure design tokens, component libraries, and coded UI align. 
• Conduct regular audits to identify inconsistencies, improve existing components, and deprecate legacy elements. 
• Advocate for accessibility, usability, and design best practices across all components and patterns. 
• Onboard and support designers across the team on how to use and contribute to the system. 
• General knowledge on front end technologies 
• To facilitate collaboration between design and dev 
• Design tools experience with Figma and Adobe Creative Cloud 
• The successful candidate must be able to handle multiple projects at a time  

You will be responsible for: 

• Develop, encourage and nurture collaborative relationships across area of specialisation 
• Participate in planned activities that are appropriate for own development Manages risks in own area of responsibility 
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards 

What you will need: 

• 3+ years experience in a similar role   
• Related qualification

End Date: October 7, 2025