South African National Parks is one of the world's leading conservation and scientific research bodies and a leading proponent of maintaining the indigenous natural environment.
South African National Parks, (SANParks), manages a system of parks which represents the indigenous fauna, flora, landscapes and associated cultural heritage of the country. Of al...
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1–2 years of practical work experience in a public cleaning or tourism-related environment.
Good communication skills, both written and verbal.
Knowledge of health and safety in the workplace.
Ability to use cleaning tools and equipment safely and efficiently.
Basic knowledge of customer service principles, with the ability to interact courteously and professionally with guests.
Physically fit and able to perform manual tasks, including lifting, bending, and standing for extended periods.
Willingness to work flexible hours, including weekends, public holidays, and shifts in line with hospitality industry demands.
Knowledge of First Aid will be an added advantage.
Responsibilities
Perform cleaning duties in and around chalets and guest facilities, including bed linen changes, floor cleaning (sweeping, mopping, vacuuming), furniture polishing, and waste removal, in line with cleanliness standards.
Clean public areas such as reception, restrooms, and walkways, and report abnormalities (e.g., damages, spillages) to the supervisor for corrective action.
Monitor and control inventory items, ensuring prescribed stock levels of guest amenities, linen, and cleaning supplies are maintained in all units.
Report all maintenance issues promptly in accordance with the established standard operating procedures.
Maintain high service quality standards and participate in continuous improvement initiatives as directed.
Manage and respond to guest expectations and basic needs promptly and courteously within scope of duties.
Use effective interpersonal skills to respond to and anticipate guest needs in a timely, courteous, and professional manner.
Consistently adhere to established hospitality service standards.
Handle lost and found items according to standard operating procedures and report them to the supervisor.
Organize and prioritize daily tasks to ensure timely and efficient completion of cleaning and housekeeping duties.
Assist with laundry duties including collection, sorting, bagging, and storage of linen, as per procedure.
Comply with all health and safety procedures, including use of PPE, chemical handling, and hygiene protocols.
Maintain daily control over cleaning materials issued and uphold high standards of cleanliness in all duties.
Follow daily procedures for handling, distributing, and storing clean linen.
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