The South African Breweries (SAB) is a subsidiary of AB InBev. Founded in 1895, SAB is South Africa’s top brewer and leading distributor of beer.
For more than 120 years SAB has been an integral thread in the social fabric of our country and continues to play a crucial role in the national economy. The company operates seven breweries and 40 depots in Sout...
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Lead and manage a team to ensure alignment and effectiveness in delivering strategic goals, while overseeing customer data insights and customer journey initiatives
Manage and enhance customer journeys across primary ordering platforms (BEES, BEES Link, EDI) by driving change through insights, strategic developments, and new features
Collaborate with stakeholders to map out pain points, analyze root causes, and develop strategic solutions to improve customer experiences (NPS) and Route-to-Market (RTM) strategies
Provide actionable insights and analysis to support and improve performance, working cross-functionally with Commercial, Logistics, Supply, and Marketing teams
Oversee the design, deployment, and continuous improvement of data-driven training and processes for internal and external stakeholders
Manage projects for B2B enhancements and developments within an Agile framework, ensuring seamless integration between sales and customer systems for future growth
Act as a point of contact for Sales Teams, addressing queries related to BEES, Route-to-Market, tech sales, NPS and customer data, while ensuring successful execution of strategic priorities
Develop and maintain analytics to identify opportunities and risks in RTM and Customer Experience strategies, contributing to the B2B roadmap
Drive key KPIs and transformational initiatives, ensuring alignment with Global, Zone, and Business Unit strategies
Engage with stakeholders to continuously optimize customer onboarding tools, retention strategies, and the overall customer experience
Prepare and present insightful reports, project plans, and month-end presentations to drive decision-making and communicate progress.
Minimum Requirements:
3+ years of experience in the beer or consumer products sales, distribution and customer relationship management
3 year post graduate qualification
Excellent understanding of retail execution and FMCG sales process and sales technologies
Strong systems and analytical skills, especially data modelling, big data management
Experience in analytical roles (business analyst or information analyst
Exceptional project and program management capability.
Experience in strategic project design & management favorable
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