Sporty Group is a consumer internet and technology business with unrivaled sports media, gaming, social and fintech platforms that serve millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.
The recipe for our success is to discover intelligent and energetic people, who are passi...
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As an experienced Outbound Calling Agent, you will be responsible for engaging with customers who have registered on our platform, with the key objective of onboarding new customers, reactivating dormant accounts, and increasing conversion rates. You will act as the voice of the brand, combining clear communication, product knowledge, and performance-driven strategies to grow our player base.
What You'll Be Doing
Conduct high-volume outbound calls to:reactivate dormant or lapsed customers or communicate promotions, bonuses, and product features
Achieve and exceed daily, weekly, and monthly KPIs
Deliver exceptional customer engagement by providing product knowledge, promotions, our Loyalty programme, our extensive perks and offerings and support
Accurately record customer interactions and outcomes in CRM systems
Work flexible shifts, including evenings and Saturdays, to maximize contact opportunities
Provide customer feedback to management to help optimize sales scripts, promotions, and processes
What You'll Bring
Previous outbound sales or telemarketing experience (preferably in South African iGaming, online sports-book and betting, financial services, or telecoms)
Strong sales skills with a track record of meeting/exceeding targets
Ability to work shift patterns, extended hours, and Saturdays
Computer literacy and experience with CRM systems
Excellent communication skills (English required; additional South African languages a plus)
Results-driven with resilience in a competitive environment
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