Safe and Sound Project Manager at Impronics Technologies

PURPOSE OF THE POSITION

• The Safe and Sound Projects Manager is responsible for the end-to-end project management of the implementation of Safe and Sound Projects - from client solution formalisation, project technical and logistical set-up, training and implementation through to ongoing project stabilisation and reporting.

AREAS OF RESPONSIBILITIES

•  Daily Project Management of Safe and Sound Customer Contracts.
•  Populate and manage project stakeholder engagement plans
•  Attend Customer scheduled meetings, which may from time to time include extensive and/or overnight travel both locally and internationally.
•  Support and co-ordinate the technical and logistics set up of Safe and Sound Projects with the Safe and Sound Product Manager, Optix Training Manager, and the Optix Technical, Logistics and Support teams.
•  Presentation of Customer Project Reviews and Program Performance Reviews
•  Set-up and facilitate relevant project stakeholder engagement meetings
•  Continuous review of Project Goals, Milestones and Deliverables based on the Safe and Sound Project Implementation and Standard Operating Procedures.
•  Overall responsibility of the Safe and Sound Projects for the successful initiation, planning, execution, monitoring, control and closure of a project milestones.
•  Continuous Risk and Project Gap Analysis, escalations, and management of mitigation plans
•  Continuous improvement of project implementation approach, engagement and reporting

JOB OBJECTIVES

•  Adherence to and continuous improvement of the Safe and Sound Operational Standard Operating Procedures and Process as a guideline to achieve deliverables within Project phases.
•  Ensure that each step from start to finish of the project implementation is documented and responsibilities and accountabilities clearly defined by the Safe and Sound Operational procedures and guidelines.
•  Documentation: internal and client facing documentation to support both RACI’s and processes, with the aim of ensuring efficiency of actions and quality and standardisation of output and service levels.
•  RACI Client Role Players: Client: Operations, IT, HR, SHERQ
•  RACI Safe and Sound: Training, Product Development.
•  RACI Optix Role Player: Customer Services Managers (CSM), Projects Team, Technical and Logistics team.
•  CRM: Process and documentation. In order ensure the Safe and Sound customers who have purchased Safe & Sound product achieve their desired outcomes.
•  Ensure standards and requirements are met through conducting quality assurance assessments in the definition of project scope and objectives, involving all relevant stakeholders and ensuring feasibility
•  Create Project Plans that ensure that Safe and Sound projects are delivered on-time and within scope.
•  Ensure resource availability and allocation of internal and external resources
•  Timeous and effective communication of Safe and Sound Customer expectations
•  Prepare regular reports of progress and forecasts to internal and external stakeholders
•  Manage changes to the project scope as and when needed
•  Measure project performance using appropriate techniques
•  Report and escalate risks to management as needed
•  Perform risk management assessments to identify and minimize project risks
•  Create and maintain comprehensive project documentation
•  Track project performance, specifically to analyse the successful completion of short and long-term goals
•  Establish and maintain relationships with all relevant stakeholders
•  Provide input on new processes and workflows as needed
•  Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
•  Perform other related duties as assigned from time to time

KNOWLEDGE AND SKILLS REQUIRED

•  Extensive knowledge and skills in Project Management frameworks and methodologies, e.g. PMBOK, PRINCE2, Agile, Scrum, Waterfall, etc.
•  Knowledge of quality assurance processes and systems
•  Excellent communication skills in English (speaking, reading and writing).
•  Proficient in Microsoft Office (Advanced level)
•  Proven knowledge of applicable legislation
•  Financial acumen (budgeting/reporting)
•  Skills in the implementation of technology solutions

EXPERIENCE

•  Minimum 5 - 10 years of experience Project Management
•  Proven management experience.
•  Proven commercial experience.
•  Proven Transport Risk experience
•  International experience will be advantageous
•  Experience in a complex programme implementation (consisting of multiple projects, including technology implementation) will be advantageous

QUALIFICATION

•  Relevant tertiary qualification and or degree in Project Management
•  Post graduate qualification will be advantage.