Job Openings at Impronics Technologies

PURPOSE OF THE POSITION

• The Safe and Sound Projects Manager is responsible for the end-to-end project management of the implementation of Safe and Sound Projects - from client solution formalisation, project technical and logistical set-up, training and implementation through to ongoing project stabilisation and reporting.

AREAS OF RESPONSIBILITIES

•  Daily Project Management of Safe and Sound Customer Contracts.
•  Populate and manage project stakeholder engagement plans
•  Attend Customer scheduled meetings, which may from time to time include extensive and/or overnight travel both locally and internationally.
•  Support and co-ordinate the technical and logistics set up of Safe and Sound Projects with the Safe and Sound Product Manager, Optix Training Manager, and the Optix Technical, Logistics and Support teams.
•  Presentation of Customer Project Reviews and Program Performance Reviews
•  Set-up and facilitate relevant project stakeholder engagement meetings
•  Continuous review of Project Goals, Milestones and Deliverables based on the Safe and Sound Project Implementation and Standard Operating Procedures.
•  Overall responsibility of the Safe and Sound Projects for the successful initiation, planning, execution, monitoring, control and closure of a project milestones.
•  Continuous Risk and Project Gap Analysis, escalations, and management of mitigation plans
•  Continuous improvement of project implementation approach, engagement and reporting

JOB OBJECTIVES

•  Adherence to and continuous improvement of the Safe and Sound Operational Standard Operating Procedures and Process as a guideline to achieve deliverables within Project phases.
•  Ensure that each step from start to finish of the project implementation is documented and responsibilities and accountabilities clearly defined by the Safe and Sound Operational procedures and guidelines.
•  Documentation: internal and client facing documentation to support both RACI’s and processes, with the aim of ensuring efficiency of actions and quality and standardisation of output and service levels.
•  RACI Client Role Players: Client: Operations, IT, HR, SHERQ
•  RACI Safe and Sound: Training, Product Development.
•  RACI Optix Role Player: Customer Services Managers (CSM), Projects Team, Technical and Logistics team.
•  CRM: Process and documentation. In order ensure the Safe and Sound customers who have purchased Safe & Sound product achieve their desired outcomes.
•  Ensure standards and requirements are met through conducting quality assurance assessments in the definition of project scope and objectives, involving all relevant stakeholders and ensuring feasibility
•  Create Project Plans that ensure that Safe and Sound projects are delivered on-time and within scope.
•  Ensure resource availability and allocation of internal and external resources
•  Timeous and effective communication of Safe and Sound Customer expectations
•  Prepare regular reports of progress and forecasts to internal and external stakeholders
•  Manage changes to the project scope as and when needed
•  Measure project performance using appropriate techniques
•  Report and escalate risks to management as needed
•  Perform risk management assessments to identify and minimize project risks
•  Create and maintain comprehensive project documentation
•  Track project performance, specifically to analyse the successful completion of short and long-term goals
•  Establish and maintain relationships with all relevant stakeholders
•  Provide input on new processes and workflows as needed
•  Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
•  Perform other related duties as assigned from time to time

KNOWLEDGE AND SKILLS REQUIRED

•  Extensive knowledge and skills in Project Management frameworks and methodologies, e.g. PMBOK, PRINCE2, Agile, Scrum, Waterfall, etc.
•  Knowledge of quality assurance processes and systems
•  Excellent communication skills in English (speaking, reading and writing).
•  Proficient in Microsoft Office (Advanced level)
•  Proven knowledge of applicable legislation
•  Financial acumen (budgeting/reporting)
•  Skills in the implementation of technology solutions

EXPERIENCE

•  Minimum 5 - 10 years of experience Project Management
•  Proven management experience.
•  Proven commercial experience.
•  Proven Transport Risk experience
•  International experience will be advantageous
•  Experience in a complex programme implementation (consisting of multiple projects, including technology implementation) will be advantageous

QUALIFICATION

•  Relevant tertiary qualification and or degree in Project Management
•  Post graduate qualification will be advantage.

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Job Role & Summary 

• An IT Business Relationship Manager is tasked with developing, managing, and sustaining the business relations of an IT or digital company. They ensure that the accounts manager and the team are managing the accounts well according to the set rules and regulations. They may also create training and coaching in specific IT-related areas of the companies whenever needed. 

Responsibilities

 Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets 

•  Seek out the appropriate contact in an organization 
•  Generate leads from prospective customers with professional ways. 
•  Meet with customers/clients face to face or over the phone 
•  Foster and develop relationships with customers/clients 
•  Understand the needs of your customers and be able to respond effectively with a plan of how to meet these 
•  Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business 
•  Work strategically - carrying out necessary planning in order to implement operational changes 
•  Draw up client contracts - depending on the size of company, this task may be completed by someone else or agreements may not be as formal 
•  Have a good understanding of the businesses' products or services and be able to advise others about them 
•  Ensure staff are on board throughout the organisation, and understand the need for change and what is required of them 
•  Train members of your team, arranging external training where appropriate 
•  Discuss promotional strategy and activities with the marketing department 
•  Liaise with the finance team, warehousing and logistics departments as appropriate 
•  Seek ways of improving the way the business operates 
•  Attend seminars, conferences and events where appropriate 
•  Keep abreast of trends and changes in the business world. 

Skills 

•  Able to create and implement business and strategic plans in accordance with the client's requirements 
•  Proficient in effectively initiating or establishing key business relationships. 
•  An excellent negotiator with assertive traits 
•  Capable of leading and guiding individuals with established plans, methods, protocols, and measures.