Safetycloud Contact Centre Agent, Durban at SafetySA

Job Purpose

• To provide professional, accurate, and timeous assistance to SafetyCloud clients by handling enquiries, managing course bookings, and delivering high-quality customer service that supports SafetyCloud’s training and compliance offerings.
• This is a remote position based in Durban.

Key Responsibilities

• Answer client enquiries via the call centre accurately, professionally, and within required turnaround times.
• Apply sales techniques during interactions to maximise revenue and encourage course bookings.
• Log, resolve, and follow up on client queries within defined service levels to ensure client satisfaction.
• Build and maintain positive relationships with clients, suppliers, and internal teams.
• Contact clients to verify details, answer queries, and secure training dates (“lock in” bookings).
• Follow up on delegates who have not submitted required registration documentation.
• Reschedule delegates who did not attend their scheduled course.
• Conduct confirmation calls with clients a few days prior to the course start date.
• Request re-write and prerequisite exemptions where applicable.

Job Requirements
Qualifications

• Matric (Grade 12)

Experience

• 1–2 years’ experience in a customer service or contact centre role.
• Sales experience or related qualification is advantageous.
• Experience in a training environment or in occupational health and safety is advantageous.

Skills & Knowledge

• Fluent in English (verbal and written).
• Computer literacy, including MS Office proficiency.
• Strong communication and interpersonal skills.
• Ability to work effectively within a team environment.
• Customer-centric, organised, and able to manage multiple tasks.

Other

• Preference will be given to employment equity candidates.