Safetycloud Key Accounts Manager, Polokwane at SafetySA

Job Purpose

• To manage and grow strategic client relationships by delivering tailored solutions, maintaining high levels of service, and identifying opportunities for business expansion. This role plays a key part in SafetySA’s mission by ensuring client satisfaction and supporting sustainable revenue growth through trusted partnerships.

Key Responsibilities

• Build and maintain strong relationships with key clients, acting as their primary point of contact.
• Develop strategic account plans aligned with client needs and SafetyCloud’s growth objectives.
• Drive revenue growth through upselling, cross-selling, and identifying new business opportunities.
• Liaise between clients and internal teams to ensure timely delivery of solutions and issue resolution.
• Monitor and report on account performance, client feedback, and strategic initiatives.
• Ensure full compliance with SafetySA’s legal, regulatory, and procedural frameworks.
• Collaborate cross-functionally to improve processes and enhance client experience.
• Apply SafetySA’s values in all decision-making and stakeholder engagement.
• Maintain accurate client records and contribute to strategic reviews and planning.

Job Requirements
Qualifications:

• National Diploma or Degree in Business Administration, Business Management, Project Management, Finance, Sales or Marketing.
• Additional certifications in Account Management or Client Relations will be advantageous.

Experience:

• Minimum 3–5 years in Key Account Management, preferably in the Health & Safety, Compliance, or Training sectors.
• Proven track record in client retention, strategic planning, and revenue growth.

Skills & Knowledge:

• Strong interpersonal and relationship-building skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficient in CRM systems and Microsoft Office Suite.
• Ability to analyse data and prepare performance reports.
• Knowledge of occupational health and safety training and compliance services.