Sales Administration at HeroTel

PURPOSE OF THE ROLE:

• Sales Administrators provide support for our sales representatives, complete front-line and back-office administrative functions, and ensure impeccable all-around customer service.

Key Performance Areas

• would include, but are not limited to: Answering incoming sales calls.
•  Assisting walk-in clients by taking them through the manual or digital onboarding process.
•  Processing all online leads through the digital onboarding process, ensuring accurate information.
•  Following up on social media leads daily, processing them through digital onboarding.
•  Checking availability of Fibre/Wireless connection prior to quotation.
•  Site survey bookings for Wireless clients.
•  Processing tickets for moves and relocations for Fibre/Wireless.
•  Processing tickets for client switches from Wireless To Fibre.
•  Booking installation dates with installation co-ordinators.
•  Strictly adhering to all SOPs and other internal processes & procedures.
•  Attending and assisting with marketing events where required.
•  Maintaining data accuracy in orders and invoices.
•  Maintaining and updating sales and customer records.
•  Contacting clients to obtain missing information or answer queries.
•  Communicating important feedback from customers internally to Management.
•  Ensuring personal sales targets are met and report any deviations.
•  Staying up-to-date with new products and features.
•  Effective teamwork with all other Departments in the Regional Hub.
•  Embody the highest levels of professionalism, integrity and honesty.
•  Always portray the company to stakeholders in a positive manner.
• Diligently follow-through of all tasks assigned by Management.

The successful candidate must have the following experience/skills:

• Computer skills (MS Office), and experience with CRM software is an advantage.
• Excellent communication skills - verbal & written.
• Customer service skills.
• Problem-solving skills.
• Time management skills.
• General telephone etiquette.
• Product knowledge.
• Fluent in English and Afrikaans.
• Ability to work under pressure and to strict deadlines.
• Comfortable operating in a fast-changing environment.
• A team player with high level of dedication.

Education Requirements:

• Grade 12 is required.
• Approximately 1 year’s experience in General or Sales Administration.