Sales Administrator at Kibo Technical

This is a critical sales administrator role providing backend support to frontline technical sales resources. The person will engage directly with suppliers & clients. and will manage the procurement and stock for Kibo Technical.

Responsibilities include, but are not limited to:

• Receive and action inbound customer sales inquiries and provide quotations, product and service information, support and pricing information and promoting the features and benefits of the company’s products and services
• Receive and action internal sales queries from the sales team, account managers and technical department
• Service all external clients and internal departments with the same customer-service in a professional and prompt manner 
• Establish good relations with customers and understand their requirements
• Grow and foster strong relationships with customers through the use of company CRM platform, phone calls and personal work activities
• Deal with procurement ensuring that our company sales process is adhered to and properly implemented
• Process sales orders and arrange the purchase, delivery, installation and payment for products and services sold by the company
• Manage supplier relationships
• Receive, manage, respond to or escalate where necessary, all incoming complaints regarding our products and services
• Solve any customer requests by proactively offering ideas and insights to improve the customer’s issues and challenge
• Follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers
• Keep accurate records of discussions or correspondence with customers
• Identify potential sales leads and escalate them to account managers where appropriate
• Efficiently and effectively assisting with all sales related duties within a fast-paced technology environment
• Educate yourself on the company’s products and services
• Manage the internal Inventory and stock Picking.

Requirements:

• Experience in the IT space
• A solid and verifiable knowledge of all current IT terminology and technologies;
• Solid experience with CRM software and MS Office (particularly MS Excel); 
• Excellent verbal and written communications skills.
• Ability to cope with a pressured environment