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  • Posted: Oct 23, 2019
    Deadline: Not specified
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    Well make sure you have the best IT Outsourcing Solutions to help you increase productivity, cut costs and access the latest technology. We are a trusted advisor that offers turn-key solutions to all businesses. We implement best practices and best-of-breed technologies to future-proof and simplify your business. SINGLE POINT OF CONTACT An Account Manager...
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    Sales Administrator

    This is a critical sales administrator role providing backend support to frontline technical sales resources. The person will engage directly with suppliers & clients. and will manage the procurement and stock for Kibo Technical.

    Responsibilities include, but are not limited to:

    • Receive and action inbound customer sales inquiries and provide quotations, product and service information, support and pricing information and promoting the features and benefits of the company’s products and services
    • Receive and action internal sales queries from the sales team, account managers and technical department
    • Service all external clients and internal departments with the same customer-service in a professional and prompt manner 
    • Establish good relations with customers and understand their requirements
    • Grow and foster strong relationships with customers through the use of company CRM platform, phone calls and personal work activities
    • Deal with procurement ensuring that our company sales process is adhered to and properly implemented
    • Process sales orders and arrange the purchase, delivery, installation and payment for products and services sold by the company
    • Manage supplier relationships
    • Receive, manage, respond to or escalate where necessary, all incoming complaints regarding our products and services
    • Solve any customer requests by proactively offering ideas and insights to improve the customer’s issues and challenge
    • Follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers
    • Keep accurate records of discussions or correspondence with customers
    • Identify potential sales leads and escalate them to account managers where appropriate
    • Efficiently and effectively assisting with all sales related duties within a fast-paced technology environment
    • Educate yourself on the company’s products and services
    • Manage the internal Inventory and stock Picking.

    Requirements:

    • Experience in the IT space
    • A solid and verifiable knowledge of all current IT terminology and technologies;
    • Solid experience with CRM software and MS Office (particularly MS Excel); 
    • Excellent verbal and written communications skills.
    • Ability to cope with a pressured environment

    Method of Application

    The position is permanent with a probation period of 3 months. The salary will be market related depending on experience. Applications should be submitted to [email protected] and should include an up-to-date CV

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