Sales Administrator (POS-NEL) at Weylandts

Job Purpose:
Our Sales Administrators contribute to creating a fantastic customer experience for our clients. Through your enthusiasm and love for the Weylandts brand you will handle your responsibilities efficiently and with pride. Working with our Sales Consultants you will be responsible for ensuring that the customer experience is enhanced by a professional and timely sales admin service.

Main Accountabilities:

• Welcoming and engaging clients to our branch, creating a warm, friendly and professional environment, with excellent customer service at all times
• Handle client sales and orders, including generating invoices and quotations, gathering delivery details and handling of payments
• Handling cash floats, including balancing daily cash ups
• Ensuring that all data gathered from customers and sales consultants is accurate (product codes, delivery addresses, etc.)
• Answering telephones in a professional manner and answering queries efficiently
• Generating various branch reports as required, carrying out all related administration, including stock requests from other branches
• Assisting customers confidently with sales of Homeware products
• Assisting consultants and merchandisers with housekeeping on the store floor when required (e.g. labels – items priced and displayed correctly)
• Assists with stock takes as instructed by the manager
• Handling customer complaints as far as possible, and escalating or referring appropriately when necessary
• Ensure that all work, administratively or customer-related is carried out according to company policy and procedures at all times

Requirements:

• Grade 12
• Excellent organisational and admin skills
• Good understanding of sales, retail and distribution processes
• MS Office, Syspro (or any other ERP)
• Previous experience in a customer-facing environment (ideally in retail or hospitality)
• Fluent in English

Key Behavioural Competencies:

• Must be enthusiastic about the Weylandts brand and building relationships
• Excellent people & communication skills
• Positive can-do attitude, take responsibility for their work & good team player
• Must be accurate and have good problem-solving and decision-making abilities
• Able to work well under pressure and to handle difficult customers