Sales Administrator - Rustenburg at Weir Minerals

Business Need/Purpose of Role:

The successful candidate will assist the sales and service teams, ensuring that quality and high service standards are met at all times.

The role covers various administration tasks including general sales administration of order input and output, quotations, expediting, workshop loading and routing, allocation of service jobs, processing of all repair work, certain SHE, debtors and general office support duties.

Job Requirements:

Minimum Qualifications:

• Matric (Grade 12) certificate
• Relevant tertiary qualification or equivalent an advantage (business admin, sales/marketing/logistics)
• Computer literate – Microsoft Office suite, ERP software e.g. Infor LN

Minimum Experience:

• 3 years related experience in an engineering / manufacturing / mining environment

Key Tasks:

Including but not limited to:

• Liaise with customers with regards to their service and spares enquiries
• Prepare quotations on the ERP (Enterprise Resource Planning) system as per the standard operating procedure
• Timeously submit quotations to customers for spares required
• Load customer orders on the ERP system as per the standard operating procedure (includes sales, service, projects, warranties)
• Acknowledge and manage the order book and work in progress (WIP) on a daily basis
• Generate documentation for delivery of goods to customers
• Plan and check goods being loaded for dispatch to customers
• Expediting of customer orders and back orders
• Creditor’s reconciliation, debtors’ collection including debtors scanning and filing of POD’s
• Create and submit supplier purchase orders on the ERP system and Mymarket (sub-contracting)
• Effectively work with all internal and external customers to ensure all customer queries, quotations and orders are efficiently processed and managed
• Resolve supplier and customer queries
• Daily receipting of stock from head office and suppliers including inventory reconciliation, including GIT, GDNI and DRP
• Responsible for stock control, monthly cycle counts and maintaining correct bin levels on a quarterly basis
• Assist with spares forecasting
• Control waybills and their registers
• Inter branch stock transfers and monitoring excess orders on the system
• Basic e-Curves navigation and look up of BOM’s
• Responsible for petty cash management and Concur transactions/expenses and claims
• Complete and submit timesheets for approval and payroll submission
• Provide real time feedback to sales and branch managers regarding status of customer queries and orders
• Provide a backup to sales and services administrative team to effectively distribute workload
• General office admin
• Apply LEAN principles
• Adhere to all Safety Health Environment (SHE) and housekeeping requirements at the branch
• Adhere to Duty of Care Policy at all times

Minimum Skills/Abilities:

• Good business communication at all levels
• Ability to identify and solve problems in a timely manner
• Ability to manage difficult customers and meet customer commitments
• Ability to plan and prioritise work activities
• Demonstrates accuracy and thoroughness
• Ability to work under pressure
• Attention to detail