Sales Associate - Outbound at Prodigy Finance

• Be a part of a pioneering global growth company
• Experience the excitement and learn from being part of an incredibly fast-growing young company. No kidding – exponential growth. Happening right now
• Be pivotal in scaling the business by identifying smart solutions and partners with tech at the heart of it
• Enjoy the agility and flexibility offered by a startup culture. A sociable, relaxed and friendly work environment (with a serious coffee culture where you can wear shorts to work)
• We will help you make your mark. Make a real impact on the business and experience a steep learning curve with huge opportunities to grow and develop
• Gain an inside perspective on the functioning of a venture-backed FinTech startup, backed by top VCs, learn day-to-day management and build functional expertise
• Build a platform that helps to make a very real difference in the world

What you will do in the role

We're looking for a smart, proactive and enthusiastic Sales Associates to join our Sales and Marketing team. The role is ideal for someone who enjoys proactively engaging with customers and can identify meaningful insights from these engagements. The ideal candidate will not only help us convert a higher number of our applicants, but also help us improve our overall customer experience in the process. 

Reporting into the Inside Sales Manager, this is a new function at Prodigy Finance that will work closely with the Operations, Marketing and Product teams to develop an outbound engagement approach that promotes knowledge enablement to help customers make informed decisions as it relates to funding their postgraduate studies with Prodigy Finance.

Responsibilities will include:

• Proactively engaging with existing and potential customers through a multitude of communication media e.g. telephone, video, whatsapp, email etc.
• Drive conversion of our potential customers  
• Be deployed across different stages of our funnel to reduce potential friction our customers may face across the funnel
• Identify and share key pain points in a customer’s funding journey
• Manage day-to-day workflow and time
• Support the Inside Sales Manager in the outbound conversion function 
• Improve the overall customer experience 

What you will be measured on

• Number of leads converted at identified stages in the loan application process
• Attempted and connected rates of assigned leads 
• Customer engagement and satisfaction levels  
• Ability to surface key insights during customer engagements 

What you need to be great at

• Customer orientation; able and willing to find out what the customer wants and needs and to act accordingly while taking the organisation's costs and benefits into account
• Building rapport with customers
• Relationship builder: able to build and foster excellent working relationships across a number of teams including Marketing, Business Development, and Product
• Excellent verbal and written communication skills
• Listen well, be biased to action and find solutions
• Sales skills and ability to dispense product information as suited to the customer needs
• Proactive and autonomous management of time and workflow
• Flexible to changing work shifts, within reason, when necessary for specific campaigns 
• Team player - we are a highly collaborative company 
• Strong attention to detail
• Able to translate insights about our customers into potential process and product improvements
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Self-starter; motivated by a fast-paced environment; a growth mindset

Who we are looking for; track record must haves

• 3+ years experience in a sales / contact centre environment (preferably in the financial service industry)
• NQF Level 6 and above (3 year degree/diploma)
• Excellent verbal and written skills 
• Track record of achieving / exceeding targets in a sales role
• Good analytical and organisational skills

Experience that would be nice to have (but we’ll trade off if everything else fits)

• Start-up experience. Sometimes the earth moves beneath your feet at Prodigy Finance so you've got to be comfortable with ambiguity, able to wear lots of hats, and adapt easily as you set up processes and frameworks for us to grow into. If you haven’t worked in a start-up before, you need to show us that you have a real desire and potential to be successful in a young, high-growth, non-corporate company
• Experience working in a compliance regulated environment, particularly with consumer financial services 
• Experience working with CRM systems such as Zendesk, Salesforce, Zoho, Sage etc.