Sales Consultant - Coricraft - Pietermaritzburg at TFG (The Foschini Group)

Job Description
Key Responsibilities:

Sales maximization

• Maintain and increase sales
• Ensure staff are aware of new stock and can answer product related questions
• Ensure no quotation remains on the system for more than 7 days
• Ensure available stock is pushed and sold
• Ensure targets are met and business growth ensured

Providing excellent customer service at all times

Ensure customer expectations are exceeded

Ensure that all customers are receiving service of the highest quality and standards

Ensure all queries have been attended to

Ensure that all customers have been contacted and that follow up notes are made on individual orders

Ensure all Coricraft values are lived and for all staff to attain the level of excellence required

Basic administration

• Ensure the customer receives the correct products and delivery process is run in a smoother manner.
• Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.
•  Ensure that the correct amount and payment type is used when applying payment
• Ensure that customers are given feedback timeously and to ensure that the Order Controller have access to the information.
• Ensure all customers are provided with constant service.
• Ensure that stock levels are correct and minimize stock losses

Ensuring that showroom looks presentable at all times

• To ensure a clean and tidy store in order to enhance display of the store
• To ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be sold on the spot.
• To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing
• To ensure that the showroom is visually appealing to customers in the mornings and to ensure that   the store is left neat and tidy, ready for the next day’s trade.
• Incumbent achieves results in ways that build strong partnerships, both internally and externally
• Client satisfaction / expectation management

Participate effectively in a team and self-management

• Incumbent achieves results in ways that build strong partnerships, both internally and externally
• Client satisfaction / expectation management
• Attending to incoming calls
• Attending to walk in customers 
• Following company policies and procedures

Experience and Qualifications:

• Matric
• 2 years’ retail sales experience in a Furniture/ linen/ Homeware environment
• Sales qualification advantageous
• Computer Literate
• Knowledge of Syspro

Skills:

• Good communication skills
• Good people skills
• Good administration skills