DirectAxis is a specialist financial services company that provides customers with a direct connection to loans and insurance. Launched in January 1995, we give you direct access to the financial products you need, in a way that is most convenient for you.
To help us do this, we draw on the diverse knowledge and expertise of our shareholder FirstRand Bank Li...
Provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding FNB solutions within a dynamic environment, whilst adhering to policy and process.
Experience and Qualifications
Minimum Requirements : Grade 12
Preferred Qualification : Relevant NQF 5 as prescribed by the Financial Services Board
Regulatory Exam as prescribed by the Financial Services Board
Person must not be an unrehabilitated insolvent
Responsibilities
Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Treat customers as you would want to be treated
Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
Conduct myself in an ethical manner at all times
Take ownership of solving our customers problems or queries as efficiently and quickly as possible
Adhere to the TCF (Treating Customers fairly) principles in all that you do
Meet and exceed monthly sales target
Maximize cross-sell opportunities identified aligned to customer needs based customer needs analysis
Use opportunities identified to increase market share
Ensure activities support cost containment and reduction
Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
Always comply with procedures and processes contained in the relevant business guidelines
Fulfilling transactions above the benchmark set and providing an exceptional customer experience
Demonstrates behaviour in support of the organizational values
Takes accountability for own performance, personal and career development
Contribute to the overall effectiveness and success of the team
Maintain an ability to adapt to ever changing business and customer needs
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail