Sales Consultant at Travelopia

Summary

The sales department covers incoming and outgoing sales calls, live chat, and online customer contact channels and is devoted to creating exceptional experiences for our customers through great communication, assisting amazing user journeys online, and impactful multichannel sales activity. Customer insight and performance results drive our thinking, ensuring everything we do is engaging & effective, timely & targeted, and most of all customer-led.

What you will be doing:

• Answering incoming and outgoing sales calls within agreed service levels whilst delivering exceptional customer service at all times.
• Responsible for end-to-end contact of the booking process whilst maintaining customer relationships throughout.
• Live chat customer interaction within given service level agreements.
• Email interactions are sustained within given service levels whilst meeting quality agreements.
• Successfully created full customer package holidays including arranging flights, ferries, car hire, transfers, and liaising with hoteliers before and after the point of sale.
• Ensuring holidays are booked within a reasonable timeframe and liaising with internal departments to facilitate a speedy confirmation from lead to completion.

What we are looking for:

• A conscientious individual who has a genuine passion for travel and customer service.
• An excellent telephone manner.
• The confidence and determination to work towards individual and team targets.
• You must be a confident communicator.
• Meticulous attention to detail is required for this role along with the need to multi-task.
• Flexibility to support the business in conducting ad-hoc tasks to facilitate customer requests.
• European travel and geographical air/rail experience would be beneficial.
• Use of previous reservations systems and computer platforms desired but not essential alongside, excel, outlook, and other office applications.
• Previous experience working with GDS platforms such as Amadeus / Galileo is a distinctive advantage.