Sales Coordinator | Private Travel - Cape Town at Ten Lifestyle Group

About the job
Are you passionate about Luxury Travel and providing exceptional member service? 

• We are seeking a dedicated and detail-oriented individual to join our team as a Private Travel Sales Coordinator for our Private Travel division. As a key member of the Private Travel team, you will work very closely with our sales team to ensure seamless travel experiences for our Ultra-High-Net-Worth (UHNW) members. You will play a pivotal role in assisting the sales team in providing exceptional service to our high-end clientele. Your primary responsibility will be to facilitate the sales process, manage member enquiries, and ensure seamless coordination between various stakeholders to deliver unforgettable luxury travel experiences. If you thrive in a fast-paced environment and have a keen eye for detail, we would love to hear from you. Join us in delivering unparalleled travel experiences and making dreams come true for our distinguished clients.

Key Responsibilities

• The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. 

Administrative Assistance:

• Assist the Private Travel Managers with administrative tasks such as preparing sales documents, contracts, and proposals.
• Manage correspondence including emails, phone calls, and inquiries from members, ensuring prompt and professional responses.
• Maintain and support with accurate records of sales activities, member interactions, and requests in TEN Maid and TTS.

Customer Relationship Management:

• Serve as a secondary point of contact for members addressing their queries, providing information, and offering personalized assistance.
• Coordinate with other departments to fulfill member requests and ensure smooth execution of travel arrangements.
• Follow up with members to gather feedback, address concerns, and maintain strong relationships.

Sales Support:

• Collaborate with the sales team to develop sales strategies, identify potential leads, and nurture member relationships.
• Assist in the preparation of sales presentations and promotional materials for Private travel products and services.
• Support with research on market trends, competitors, and customer preferences to assist sales initiatives.

Operational Support:

• Work closely with operations teams to coordinate logistics, accommodations, and activities for travel itineraries.
• Ensure all travel arrangements adhere to company standards and meet the expectations of luxury clientele.
• Handle any issues or emergencies that may arise during member travel, providing timely solutions and assistance.

Product Knowledge and Training:

• Stay updated on the latest trends, destinations, and luxury travel experiences to effectively promote and sell products.
• Attend training and support to sales team members on product features, selling techniques, and customer service best practices.

Requirements

Behavioral Expectations:

• As Sales Support for Private Travel, you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude.

Knowledge, Skills & Abilities

• Must have proven experience in sales support, customer service, or administrative roles, supporting luxury or high-end travel service
• Experience working with VIP or high-net-worth clients is an added advantage.
• Comprehensive knowledge of luxury travel products, destinations, and current travel trends.
• Strong communication skills with the ability to interact confidently with high-net-worth individuals and VIP members.
• Excellent organisational skills and attention to detail to manage multiple tasks and priorities effectively.
• Proficiency in CRM software, Microsoft Office Suite, and other relevant business tools.
• Passion for luxury travel and a deep understanding of luxury lifestyle preferences and trends.
• Ability to work independently as well as part of a team in a fast-paced and dynamic environment.
• Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.