Sales Development Representative (SDR) at Flight Centre Travel Group

Purpose:

• The Sales Development Representative s responsible for accelerating new business acquisition by generating qualified first appointments for the BDM teams.

BDE Duties and responsibilities (KRAs)
Generate qualified first appointments:

• Generate, research and qualify cold leads by using all tools at your disposal: Sales Force etc
• Build a workable pipeline to accelerate sales conversion;
• Professional networking, internal, industry related events and client related opportunities;
• Perform combo prospecting comprised of min 30% cold calls, 30% emails and 30% LinkedIn activity
• Deal with high volumes of cold calling;
• Manage referrals and the web leads generated by marketing;
• Ask for referrals;
• Generate qualified first appointments from W2L and referrals;
• Secure and schedule qualified first appointments for BDMs through cold calling and combo prospecting;
• Actively work  and collaborate with NSL (National Sales Leader) and STLs (Sales & Technical Leaders) on segmentation projects to generate quality, high value leads followed by securing appointments;

Adhere to team processes and expectations:

• Comply with internal sales processes;
• Participate in weekly sales meetings with feedback on results and trends
• Participate in morning meetings with front-end sales teams
• Participate in monthly 101s and performance reviews;
• Participate in quarterly sales and leadership training sessions;

Take part in joint meetings;

• Participate in quarterly competitor analysis sessions;
• Attend networking client functions, buzz nights, focus days and conferences;
• Brief Leadership Team on progress of the pipeline on a monthly basis;
• Ensure all One Best Way processes are followed, i.e. Sales Force, Sales Process, KPIs etc.

Key communication and relationships:

• Internal: Business Development Teams; National Sales Leader; Operational Leaders; Travel Managers; KAMs; Operations, Support Teams and General Manager
• External: Customers; Suppliers, Travel Networks and Bodies;

Job Requirements
Education and qualification:

• Matric
• Relevant Tertiary qualification, e.g. business Travel qualification

Experience:

• 3 years + experience in B2B sales;
• 2 year+ experience outbound sales calling experience  advantageous
• High level of integrity and strong commitment to generating quality first appointments is essential;
• Proven track record in securing appointments with decision makers;
• Excellent communication skills via phone and written correspondence area must.
• Ability to hold intelligent and engaging conversations over the phone and email is a must;
• Ability to identify and understand customer pain points and requirements is a must;
• Ability to work with high volume of leads and accounts is a must;
• Ability to build relationships over all prospecting mediums is a must;
• Subject matter expert  on product offering is a must;
• Experience in building and nurturing an ongoing pipeline is a must;
• Technology acumen is advantageous;