Travel Offer (Re-Advertised) at Export Credit Insurance Corporation of South Africa Soc Ltd (ECIC)

KEY ACCOUNTABILITIES, MEASURES AND INTERFACES

• Assist with the day-to-day coordination and administration of travel arrangements in travel arrangements according to ECIC Travel Policy and applicable Treasury Instructions.
• Process travel requests and coordinate flight bookings, accommodation, ground transportation, travel itineraries, visas (where applicable), and supporting documentation.
• Serve as a point of contact for travel-related enquiries and provide support to travellers throughout the travel process.
• Liaise with the appointed Travel Management Company (TMC), travel service providers, and internal stakeholders to ensure efficient and cost-effective travel arrangements.
• Communicating travel bookings to travellers as required.
• Assist with the preparation and monitoring of the annual travel budget
• Maintain costs and work within established travel budgets.
• Reviewing travel invoices against bookings to ensure accuracy and compliance before submission for payment.
• Track travel expenditure against approved budget by keeping a record of travel undertaken and costs incurred, confirming invoices and keeping track of the budget balance available annually.
• Ensure timeous processing of invoices and that the travel credit card has sufficient funds and is reconciled to invoices.
• Safeguarding and reconciliation of travel petty cash.
• Manage and respond to customer service issues with all levels in the organisation in a timely and effective manner.
• Conduct comprehensive and on-going reviews of the travel operations and travel policy to identify and improve process efficiencies and improve the traveller experience.
• Support the Finance Unit by ensuring that all travel expenses and supporting documentation are submitted accurately and timeously for processing, recording, and reconciliation.
• Assist with the development of travel and other business expense procedures.
• Continuously improve processes and workflows to increase operational efficiency and effectiveness.
• Perform other duties as assigned.

Key Measures

• Number of changes made after issuing of itinerary.
• % satisfied travellers.
• Average number of days between request for travel and issue of itinerary.

Key Interfaces

• ECIC employees, Management and the Board.
• Travel Management Company and other relevant suppliers.
• Internal and External Auditors.
• National Treasury.

QUALIFICATIONS AND EXPERIENCE

• A three year diploma in travel, tourism or any other equivalent relevant qualification.
• At least two years’ experience in corporate travel co-ordination.
• Strong knowledge of domestic and international reservations process: faring, routing and ticketing procedures.
• Good working knowledge of MS Office applications.
• Knowledge of the Public Finance Management Act in so far as it relates to travel and related matters.
• Knowledge of MS Dynamix 365 and Workday Adaptive (or equivalent budgeting tool) will be advantageous.
• Knowledge: Familiarity with travel industry booking systems (GDS tools) and relevant public or corporate finance regulations.

SKILLS AND ABILITIES

The incumbent should have demonstrated the following competencies:

• Excellent written and verbal communication skills.
• Ability to work independently as well as take direction from others.
• Ability to communicate effectively and efficiently at all levels in the organization.
• Good interpersonal, negotiation, analytical and project management skills.
• Strict attention to detail and deadline orientated.
• Excellent organizational skills, ability to prioritise assignments, and work effectively often under time pressure and with minimum supervision.

BEHAVIOURAL COMPETENCIES

The incumbent is required to have the following behavioural competencies:

• Problem Solving: Demonstrates adequate problem-solving skills and appropriately applies proven solutions.
• Business Acumen: Develops and uses a strategy to target own time (and time of others) on a portfolio of customers to maximize revenue and profitability.
• Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are safely and successfully implemented.
• Conflict Resolution: Identifies and pushes for solutions in which all parties can benefit.
• Team Participation: Consistently offers relevant input to team discussions as issues are being clarified and solutions are being developed.
• Flexibility: Available to work more than ordinary business hours and endure extensive local and international travel.

Closing Date: Friday 9 October 2026