Sales Executive - Pretoria at hearX Group

Job Purpose:

• Responsible to generate leads and sales, manage and maintain  customer relationships and increase revenue from existing customers.

Minimum education (essential):

• Matric

Minimum education (desirable):

• Relevant Diploma or Certificate in Sales or Customer Service

Minimum applicable experience (years):

• 5 years

Required nature of experience:

• Sales 
• Customer Service
• Firmware
• Software
• Cold Calling 
• Compiling Proposals 
• Working within a digital environment 
• CRM Systems

Skills and Knowledge (essential):

• Working on/with Windows or IOS 
• IT Systems
• Client Relationship Management 
• CRM systems 
• Presentation skills
• Understanding medical devices / audiology is desirable
• Strong administration skills

Essential Competencies:

• Developing Expertise 
• Generating Ideas 
• Convincing People 
• Articulating Information 
• Interacting with People 
• Understanding People 
• Seizing Opportunities 
• Pursuing Goals

Important Competencies:

• Documenting Facts
• Establishing Rapport 
• Making Decisions 
• Showing Composure
• Thinking Positively 
• Embracing Change 
• Inviting Feedback 
• Team Working
• Meeting Timescales 
• Managing Tasks 
• Producing Output 
• Taking Action

Revenue Generation and Sales 50%

• Generate new business and new accounts against targets. 
• Upsell and cross-sell on existing business. 
• Source and sign new clients nationally and internationally.
• Convert sales leads within reasonable time and in line with sales targets.
• Work within pricing guidelines provided by Marketing. 
• Prepare and control budgets / forecast / sales pipeline. 
• Prepare an appropriate sales approach for different audiences, including presentations and discussions.
• Prepare quotes and invoices on time and accurately. 
• Prepare proposals and presentations on time and accurately.
• Monitor the conversion process with adequate communication and feedback to potential clients. 
• Secure reliable business insights relevant to new business opportunities and provide feedback at weekly sales meetings.
• Attend conferences and events to source new business.

Client Relationship Management 20%

• Conduct regular customer check-in’s to maintain good relationships. 
• Manage customer expectations.
• Monitor after sales services and support. 
• Ensure appropriate handover to relevant stakeholders after successful sale. 
• Act as product specialist on all relevant B2B products,
• Provide training on various products and procedures for current clients.
• Develop an understanding of customer requirements. 
• Communicate proactively and efficiently with customers.

Reporting and Communication 15%

• Ensure complete, accurate and punctual reporting to management on sales targets, budgets, conversion ratios and other relevant reporting requirements. 
• Communicate proactively with team lead.
• Communicate efficiently and proactively with relevant stakeholders, including Slack and email communication channels.

Team Management 10%

• Continuously provide team members with relevant market and product related information. 
• Understand all products available in hearX offering. 
• Provide ongoing operational support.
• Manage and monitor individual and team targets and strategies. 
• Ensure that approvals process is effective.

Quality Management and Data Security 5%

• Maintain absolute customer confidentiality and protection of personal information.
• Follow the Corrective Action and Preventative Action processes in line with the ISO 13485 processes where applicable.
• Maintain client records in accordance with procedure.
  • QMS: Customer Management
• Update Customer Communications Log.