Sales Incentive Analyst at Virgin Active South Africa

Your Purpose...

• To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable.
• To support sales commerical performance by designing, administering, and continuously improving incentive/commission plans; oversight of accurate incentive calculations; and providing insight through reporting and analysis focussed on aligning sales behaviour to business strategy.

Your Duties and Responsibilities...

• To at all times do your bit towards achieving our Vision of being The World’s Most Loved Exercise Brand; to live and role-model our Values of Delightfully Surprising, Heartfelt Service, Red Hot Style, Smart Disruption and Straight Up; and to bring to life our People Promise of Be Yourself and Go Together, Work Hard and Dream Big.

Incentives, commissions, targets & campaigns 

• Continuous design, maintain and administer incentive/commission/campaign plans to drive net revenue growth (monthly sales incentives, quarterly & annual bonuses, tactical accelerators, win-backs & retention of members etc.).
• Oversight of monthly/quarterly payouts to ensure accurate and on time payments; reconcile to source systems and finance records.
• Manage exceptions and disputes; investigate root causes and document
• Ensure alignment between plan rules and payroll/finance
• Design and implement dashboards for sales leaders and accountable exco members
• Maintain an incentives policy document (reviewed annually or more frequently as agreed): sign-offs, version control, audit trails, and documented calculations.

Analytics & performance insight 

• Enhance and maintain sales performance reporting: Productivity, cost of acquisition (including impact of sales quality – i.e. value of contracts acquired)
• Identify trends and anomalies (e.g., overpayment risk, quota setting issues, plan loopholes, territory imbalance).
• Support forecasting and scenario modelling (what-if analysis for plan changes, quotas, pricing changes).
• Provide ad hoc analysis to support sales leadership

Plan design & continuous improvement 

• Support annual/quarterly plan design cycles: benchmarking, modelling, stakeholder workshops, and rollout
• Recommend plan improvements to drive desired behaviours (new customer acquisition, retention, upsell, product mix, margin).
• Partner with Sales Ops, RevOps and Acquisition marketing teams to improve management & transparency of leads to sales conversions (impacting on the incentive designed for the relevant sales channel)
• Automate and simplify calculation and reporting processes where

Governance & collaboration 

• Partner with Finance/Payroll to ensure correct treatment for tax, payroll timing, accruals, and
• Collaborate with Sales Leadership, HR, and Legal on policy updates, documentation, and
• Maintain a single source of truth for plan documents, rules, eligibility, and payout history.

We can’t live without ( our minimum requirements) … 

• Degree level tertiary qualification in finance or commerce e. finance, accounting, economics, statistics, data analytics business or related
• Minimum 5-6 + years’ experience within a similar role
• Proven experience in managing incentive or commission scheme schedules payment files
• Must be able to work independently
• Must have proven capability to work accurately
• Must be adaptable and flexible to adhere to tight deadlines
• Must be pro-active and take initiative
• Must be able to work with all levels in the business
• Must be proficient in various systems, e. SQL, Databricks proficiency, and payroll systems
• Must have advanced excel and reporting skills
• Must have excellent communication skills
• Structured problem-solving and root-cause thinking
• Analytical ability
• Strong ownership and deadline discipline
• Stakeholder management; calm under pressure during payout cycles
• Continuous improvement mindset (automation, simplification, documentation)

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• A commitment to making a difference in people’s
• A Growth mindset
• The ability to work
• The ability to make decisions and take ownership and responsibility for the
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold
• The ability to be
• The ability to be
• High Interpersonal skills (EQ)

 Closing Date 16 February 2026