First Technology, established in 1983, is a wholly owned subsidiary of the First Technology Group (FTG), with branches in every major business area in South Africa. This allows us to provide our customers with the same comprehensive range and level of service excellence, regardless of where their business operations are located. First Technology is structure...
Read more about this company
Sales, Logistics, Customer Service & Admin Support
Do you thrive in a fast-paced environment where customer satisfaction and operational excellence go hand in hand? We’re looking for a detail-oriented and customer-focused individual to join our team as a Sales & Customer Support Administrator.
Manage sales and customer inquiries, resolve complaints, process orders, manage returns/exchanges, and provide accurate product or service information.
Process customer orders within SLA cut-off times for invoicing and dispatch.
Invoice orders on customer portals.
Allocate orders via the clients Booking Portal.
Capture waybills and secure Distribution Centre (DC) bookings.
Act as the 100% liaison between logistics provider/in-house logistics teams and customers.
Update order statuses across multiple platforms.
Query delivery ETAs, resolve discrepancies, and process claims/credits for delivery or pricing corrections.
Assist Internal Sales with customer queries (POD submissions, deliveries, returns).
Collaborate with internal departments to ensure smooth order processing and issue resolution.
What we’re looking for:
Previous experience in customer service, order processing, or sales support (advantageous if within a distribution/logistics environment).
Strong organisational skills with the ability to work to deadlines and manage multiple tasks.
Excellent communication skills (written and verbal).
Comfortable working with online platforms and portals
Problem-solving mindset and commitment to delivering excellent customer service.
Experience within Distribution/Warehousing environments is essential
Gmail
Yahoomail