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  • Posted: Oct 23, 2020
    Deadline: Nov 19, 2020
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    Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
    Read more about this company


    Sales Manager (Inbound)


    • Manage and coordinate the sales function including sales support and training, national sales, and key account sales to meet business requirements. This position is governed by internal and external policies and frameworks

    Leadership and Direction

    • Explain the action plan to support the sales agents in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve business goals.

    Performance Management

    • Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

    Organizational Capability Building

    • Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

    Customer Relationship Management (CRM) Data

    • Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.
    • Operational Compliance
    • Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

    Personal Capability Building

    • Maintain an understanding of accreditation, external regulation, and industry best practices through ongoing assessments, training and education.
    • Data Collection & Analysis
    • Collate and analyze data using pre-set tools, methods and formats. Involves working independently.

    General Education

    • Grade 12/ SAQA Accredited Equivalent (Essential)
    • FAIS recognized qualification or Wealth Management Qualification (Essential);
    • RE 5 (Essential); Degree/Diploma in Business Management (Advantageous)

    General Experience

    • 3 or more years experience in a sales call centre environment (Essential); 2

    Years Long-term Insurance Experience (Essential)

    • Managerial Experience
    • 3 or more years experience supervising and directing people (Essential)

    Additional Requirements

    • SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

    Employment Equity

    The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion. Should you not hear from our team in 30 days of your application, kindly consider your application unsuccessful.

    Method of Application

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