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  • Posted: Dec 17, 2025
    Deadline: Not specified
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  • iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 
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    Sales Manager – Telesales

    Role Overview

    • iStore is looking for a hands-on, commercially driven Sales Manager to lead our high-volume B2C telesales operation. This role owns the end-to-end online sales journey, from lead eligibility through to invoicing and fulfilment, and plays a critical role in driving conversion, operational excellence, and an exceptional customer experience.
    • You will lead, coach, and motivate a team of telesales consultants in a fast-paced, target-driven environment, while working closely with Sales Operations, Supply Chain, Contact Centre, and Warehouse teams to ensure seamless execution.
    • This is a leadership role for someone who thrives on pace, data, accountability, and results.

    Key Outcomes

    • Consistently achieve and exceed sales volume and conversion targets
    • Improve stage-to-stage pipeline conversion
    • Reduce order fallout, cancellations, complaints, and rework
    • Drive cost-effective operations across people, process, and systems
    • Deliver strong customer experience scores (NPS & CSAT)
    • Build a high-performance, positive sales culture with strong teamwork

    Core Responsibilities

    • Lead, manage, and coach telesales consultants to deliver speed, quality, and conversion
    • Own pipeline health, forecasting, and performance reporting
    • Monitor and optimise funnel performance from lead to fulfilment
    • Work closely with Sales Operations to improve processes, systems, and results
    • Partner cross-functionally with Supply Chain, Order Management, Inbound Contact Centre, and Warehouse teams
    • Drive sales-led customer experience outcomes
    • Ensure call quality, compliance, and operational accuracy
    • Use data and insights to identify performance gaps and implement corrective action

    How Success in this role will be measured

    • Sales volume and revenue vs target
    • Funnel conversion: Lead → Opportunity → Sale → Fulfilment
    • Turnaround times (TATs) per sales stage
    • Order fallout, cancellation, and rework rates
    • Customer Experience scores (NPS & CSAT)
    • Call quality and compliance scores

    Requirements

    • Minimum 6 years’ experience in B2C telesales, with at least 2 year in a high-volume sales management role
    • Proven track record of managing transactional sales pipelines at scale
    • Strong people leader with the ability to coach for performance and quality
    • High energy, confident communicator, and natural motivator
    • Comfortable balancing sales delivery and operational discipline
    • Strong analytical skills with a data-driven decision-making approach
    • Customer-first mindset with a strong focus on execution and outcomes
    • Able to operate effectively in a fast-paced, high-pressure environment
    • Hands-on experience with sales CRM systems (Salesforce, HubSpot, Zoho, Pipedrive, or similar)
    • Experience in MNO sales
    • Background in high-tech, consumer electronics, or retail
    • Exposure to online or omnichannel sales environments

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to iStore on istore.simplify.hr to apply

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