Sales Manager – Telesales at iStore

Role Overview

• iStore is looking for a hands-on, commercially driven Sales Manager to lead our high-volume B2C telesales operation. This role owns the end-to-end online sales journey, from lead eligibility through to invoicing and fulfilment, and plays a critical role in driving conversion, operational excellence, and an exceptional customer experience.
• You will lead, coach, and motivate a team of telesales consultants in a fast-paced, target-driven environment, while working closely with Sales Operations, Supply Chain, Contact Centre, and Warehouse teams to ensure seamless execution.
• This is a leadership role for someone who thrives on pace, data, accountability, and results.

Key Outcomes

• Consistently achieve and exceed sales volume and conversion targets
• Improve stage-to-stage pipeline conversion
• Reduce order fallout, cancellations, complaints, and rework
• Drive cost-effective operations across people, process, and systems
• Deliver strong customer experience scores (NPS & CSAT)
• Build a high-performance, positive sales culture with strong teamwork

Core Responsibilities

• Lead, manage, and coach telesales consultants to deliver speed, quality, and conversion
• Own pipeline health, forecasting, and performance reporting
• Monitor and optimise funnel performance from lead to fulfilment
• Work closely with Sales Operations to improve processes, systems, and results
• Partner cross-functionally with Supply Chain, Order Management, Inbound Contact Centre, and Warehouse teams
• Drive sales-led customer experience outcomes
• Ensure call quality, compliance, and operational accuracy
• Use data and insights to identify performance gaps and implement corrective action

How Success in this role will be measured

• Sales volume and revenue vs target
• Funnel conversion: Lead → Opportunity → Sale → Fulfilment
• Turnaround times (TATs) per sales stage
• Order fallout, cancellation, and rework rates
• Customer Experience scores (NPS & CSAT)
• Call quality and compliance scores

Requirements

• Minimum 6 years’ experience in B2C telesales, with at least 2 year in a high-volume sales management role
• Proven track record of managing transactional sales pipelines at scale
• Strong people leader with the ability to coach for performance and quality
• High energy, confident communicator, and natural motivator
• Comfortable balancing sales delivery and operational discipline
• Strong analytical skills with a data-driven decision-making approach
• Customer-first mindset with a strong focus on execution and outcomes
• Able to operate effectively in a fast-paced, high-pressure environment
• Hands-on experience with sales CRM systems (Salesforce, HubSpot, Zoho, Pipedrive, or similar)
• Experience in MNO sales
• Background in high-tech, consumer electronics, or retail
• Exposure to online or omnichannel sales environments