Sales Operations Team Leader-3 at WesBank

Job Description

The Sales Operations Team Leader leads a team and ensures that staff are equipped and able to meet operational targets The incumbent deals with escalated customer queries and promotes the Bank's products and services

Hello Future Sales Operations Team Leader

Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in WB Motor Operations - Cape Town , The Sales Operations Team Leader leads a team and ensures that staff are equipped and able to meet operational targets The incumbent deals with escalated customer queries and promotes the Bank's products and services

Are you someone who can:

• Ensures operational excellence through the delivery of work processes according to defined quality standards
• Promotes diversity within the team
• Ensures compliance to policies and procedures in the Business Unit
• Ensures customer service solutions are aligned to the operational business plan
• Ensures team is trained in relevant systems and business processes
• Manages client expectations
• Contributes to cost efficiencies
• Manages people performance in the area of responsibility
• Participates in planned activities that are appropriate for own and staff development
• Ensures continuous process improvement to enable effective operational processes

You will be an ideal candidate if you:

• Minimum Qualification - Matric
• Preferred Qualification - Degree in Finance, Accounting or any related field
• Experience - 2 to 5 years' experience within the role

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment