Sales Operations Team Leader at WesBank

Job Description

• To lead a team and ensures that staff are equipped and able to meet operational targets. The role manages escalated customer queries and promotes the Bank's products and services.
• Hello Future Sales Operations Team Leader
• Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team in Motor Regional Sales - Eastern Cape Region, you lead a team and ensure that staff are equipped and able to meet operational targets. The role manages escalated customer queries and promotes the Bank's products and services.

Are you someone who can:

• Ensures operational excellence through the delivery of work processes according to defined quality standards.
• Promotes diversity within the team.
• Ensures compliance to policies and procedures in the Business Unit.
• Ensures customer service solutions are aligned to the operational business plan.
• Ensures team is trained in relevant systems and business processes.
• Manages client expectations.
• Contributes to cost efficiencies.
• Manages people performance in the area of responsibility
• Participates in planned activities that are appropriate for own and staff development.
• Ensures continuous process improvement to enable effective operational promotes diversity within the team
• Ensures resources and materials under control are optimally utilised
• Ensures customer excellence through interaction with internal and external customers throughout all business activities
• Manages people performance in the area of responsibility
• Promotes teamwork amongst peers and team members
• Manages the business processes for area of responsibility

You will be an ideal candidate if you:

• Minimum Qualification - Matric, and a relevant completed qualification 
• Experience - Minimum of 3–5 years in sales operations or a related sales support role within Financial Services
• Proven experience in leading or managing a team

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

Deadline:7th February,2026