Sales Representative - East London at Omnia (Pty) LTD

Overview    

• Focus on meeting personal sales targets, new business development, maintaining customer relationships, and troubleshooting specific customer problems, and increase profit contribution and loyalty from business with key customers.

Qualifications    

• Grade 12 (Matric) / University (First degree)

Experience    

• Experienced practitioner able to work unsupervised (13 months to 3 years)

Duties    
Customer Relationship Development / Prospecting:

• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships

Customer Needs Clarification:

• Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer

Sales Opportunities Creation:

• Develop a personal network within the sales territory and represent the organization at trade shows and other events

Sell Customer Propositions:

• Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations 

Customer Relationship Management (CRM) Data:

• Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities

Operational Compliance:

• Identify, within the team, instances of non-compliance with the organization's policies and procedures

Performance Management:

• Respond to personal objectives and use performance management systems to improve personal performance

Personal Capability Building:

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential

Job Competencies    
Knowledge:

• Customer-focused approach
• Initiates compelling sales conversations
• Knows the buying influences
• Understands buying influencer needs
• Builds rapport
• In-Depth questioning
• Review and reporting
• Understands customer needs
• Understands issues/motivations
• Closes effectively
• Diagnoses needs with questions
• Effectively presents solutions
• Navigates customer challenges
• Negotiates strategically/tactically
• Pre-call preparation
• Prospecting
• Strengthens customer connections

Core Behavioural Competencies 

• Ensures accountability
• Instils trust
• Interpersonal savvy
• Manages complexity
• Communicates effectively
• Plans and aligns
• Builds networks

Functional / Technical Competency 

• Sales and marketing
• Word processor software
• Spreadsheet expertise
• Database user interfaces and queries
• Data mining and machine learning
• Information retrieval and searching
• Electronic mail expertise