Sales Support Administrator - JHB at DHL

In this Sales Support Administrator position

• You will be answering customer general queries.
• You will qualify prospects (as prioritized by Sales Steering/Performance Teams) on their type/ , nature of business, contact data and size of customer needs products used, volumes, key lanes, regions) to identify their revenue potential.
• You will capture call information and enter qualification result in the iSell to generate notifications to lead originators/Sales organization.
• You will clean lead list and data with provided captured information in iSell.
• You will be compiling a daily list of qualified sales leads, delegating leads in iSell to the sales department and providing sales data.
• You will conduct campaign calls to prospects customers not assigned to a Salesperson.
• You will coordinate and adapt to Local , Global ,Regional market communication plan to support country Sales objectives.
• You will coordinate management of office supplies, equipment, and facilities.
• You will be developing and monitoring performance indicators for the sales and staff members managing sales tracking tools and assisting on managing sales tracking tools.
• You will monitor and report back on Sales Departments KPI’s and attends to the PD Board.
• You will be performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• You will be preparing business reviews and preparing estimates costings and rate proposals and proposals writing.
• You will provide administrative support and follow-up on matters arising.
• You will be scheduling customer meetings and conferences.
• You will be supporting the customer contract by preparing customer documents and supporting the customer planning and implementation process.

Now, here’s what we need from you

• Must have a Matric.
• 1 – 3 years’ experience in a Forwarding/Clearing Industry