Current Job Vacancies at DHL

In this Field Sales Executive position

• You will develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will respond to customer enquiries/complaints.
• You will manage a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• You will seek and prospects for BC targets to win new customers generally in the 60k-1000k Euro range Net Sales per annum.
• You will plan and manage medium to large - sized Business Customers.
• You will build rapport and trust with customers by being informed about customer’s business and the market.
• You will recommend solutions based on customer needs by using industry knowledge.
• You will be responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain.
• You will use networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations.
• You will highlight to Sales Manager on observations of market dynamics for example competitors’ behavioural patterns.
• You will maintain and support interdepartmental relationships.
• You will collaborate with colleagues across the organization to achieve shared goals.
• You will develops sales plan/strategy/activities to achieve target budgets.
• You will be responsible for conducting high quality presentation of the entire range of standardized products to customers.
• You will develop target lists of new business and continuously review and update.
• You will establish and present customized offers to customers.
• You will negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls.
• You will be responsible for product targets and for budgeted growth in new and additional business.
• You will secure/collect all necessary information to assess credit worthiness of potential customer.
• You will support receivables functions.
• You will ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• You will report activities, quotes, sales calls, and other information through CRM.
• You will perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here’s what we need from you

• 3-5 years’ experience or more within the transport, logistics or freight forwarding industry (or similar service industry)
• Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous.
• Relevant business degree

go to method of application »

In this Ocean Freight Commercial Center position

• You will execute country to country pricing, pricing campaigns, MTS based BC pricing with country OCC’s.
• You will align MTS (QuoteShop) freight rates to net carrier buy rates with competitive mark-up.
• You will provide network support on Trade and ensure new business volume growth on Trade.
• You will complete weekly review with Sales on Trade pipeline opportunity.
• You will support sales in selling/securing OFR on country level in terms of providing adequate solution design, routing proposal and factor-based pricing for prioritized opportunities.
• You will provide weekly feedback on top 10 new business opportunities and progress status.
• You will provide weekly QuoteShop hit rate analysis and follow up on missed opportunities and aim to improve hit rate on QuoteShop to 70%.
• You will carry monthly meetings with Carriers on Trade to have a full understanding of Carrier Services and Pricing Structures and maintain carrier service profile per trade.
• You will offer RFQ support on specific existing business RFQ’s.
• You will own and maintain 'Country OCC tariffs' within relevant templates and system.
• You will support in execution of OFR and commercial strategy in local OCC.
• You will drive competitive and strategic pricing.
• Executes pricing campaigns (e.g. seasonal offers, trade lane market and special offers)
• Searches for best pricing solutions in order to maximize profitability of OFR.
• Provides pricing for Sales growth on country level (including standard factor-based pricing methodology), supports and follows up with Sales.
• Provides correct and timely feedback to GBT bids; answers GBT and region to region.
• Sets up and maintains Tier 4 approach to local BC Sales
• Provides quick and aggressive responses to level 1 and 2 opportunities.
• Sets up tariffs to answer level 3 and 4 opportunities.
• Monitors objectives in terms of profitability maximization and volume growth (e.g. on ITM lanes)
• You will escalates need for decision making on risk taking through higher hierarchy levels.
• You will adhere to and complies with rules and principles.
• You will act as OFR subject matter experts in trainings, for customer visits, local OFR conferences, etc.
• You will interact with customers in alignment with Sales.
• You will interact and meet with Shipping lines and co-loaders to build relationships.

Now, here’s what we need from you

• Must have a Matric
• 5 years’ experience or more as an OCC desk Specialist/Pricing

go to method of application »

In this Free Store Clerk position

• You will distribute required reports in a timely fashion and maintain inventory accuracy on par with KPI’s.
• You will manage customer-specific requirements as well as maintain and improve relationships with Controllers.
• You will distribute required reports in a timely fashion and provide support on customer queries.
• You will reconcile Pick Requests and Free Store Records; communicate results accordingly.
• You will co-ordinate inbound cargo from other Stores, as well as outbound cargo to other Stores.
• You will provide assistance to other Clerks and assist and guide security officers/3rd parties within the Free Store.
• You will control all movements to and from, as well as cargo placements in, the Air Exports Store.
• You will maintain 100% accurate Free Store records and log and report unmarked damages.
• You will log and investigate discrepancies; initiate required corrective actions.
• You will create, print, and file all required paperwork and manage and file all POD’s.
• You will maintain and communicate all required reports, including damages and discrepancies.
• You will manage pro-forma claims process and ensure timely incident handling and reporting.
• You will ensure proper housekeeping & safety within functional area.
• You will observe, maintain, and follow warehouse safety and security policy and procedures.
• You will ensure that the quality of services delivered meet or exceed requirements.

Now, here’s what we need from you

• Must have a Matric or equivalent certificate
• Minimum of 2 years’ experience in warehousing

go to method of application »

In this Sales Support Administrator position

• You will be answering customer general queries.
• You will qualify prospects (as prioritized by Sales Steering/Performance Teams) on their type/ , nature of business, contact data and size of customer needs products used, volumes, key lanes, regions) to identify their revenue potential.
• You will capture call information and enter qualification result in the iSell to generate notifications to lead originators/Sales organization.
• You will clean lead list and data with provided captured information in iSell.
• You will be compiling a daily list of qualified sales leads, delegating leads in iSell to the sales department and providing sales data.
• You will conduct campaign calls to prospects customers not assigned to a Salesperson.
• You will coordinate and adapt to Local , Global ,Regional market communication plan to support country Sales objectives.
• You will coordinate management of office supplies, equipment, and facilities.
• You will be developing and monitoring performance indicators for the sales and staff members managing sales tracking tools and assisting on managing sales tracking tools.
• You will monitor and report back on Sales Departments KPI’s and attends to the PD Board.
• You will be performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• You will be preparing business reviews and preparing estimates costings and rate proposals and proposals writing.
• You will provide administrative support and follow-up on matters arising.
• You will be scheduling customer meetings and conferences.
• You will be supporting the customer contract by preparing customer documents and supporting the customer planning and implementation process.

Now, here’s what we need from you

• Must have a Matric.
• 1 – 3 years’ experience in a Forwarding/Clearing Industry

go to method of application »

Role Context

Under the management of the Senior Cluster Director Network Operations and Aviation the appointed person is mandated to manage a cluster of countries, provide, and implement the Global and SSA Operational Functional Direction through regular collaboration / communication with the Country Ops Managers’ and the where applicable the Country SMT.

The role inter alia covers the management and oversight of the following key Country activities:

• GSOP Compliance
• Aviation Handling & Safety compliance
• OCPM management – (NOEP Initiatives)
• CRA compliance, implementation, and outcomes
• Infrastructure and Fleet management
• Security compliance
• Service Quality Improvements
• Health & Safety compliance
• Encourage Employee engagement
• Ensure full support of CIS training
• Delivering great results without compromising on Respect

Operations Management & Strategy

• Contribute to the overall strategic direction and management of the clusters PLUS the sub-regional operational strategy (short and long term) and policies within overall regional DHL context, in terms of door-to-door profitability, service quality and cost performance
• Manages the profitability and growth of the organization´s operations within a cluster
• Ensure Aviation handling & safety compliance procedures and processes are in place in all countries
• Ensure all Security procedures & processes are in place across all countries
• Ensure health & safety standards are in place in all countries.
• Establishes the required operating standards and procedures to provide cost-effective, superior customer service
  Liaise with relevant departments to bring Operational expertise to the customer relationship and ensure cost effective service offering
• Directs the preparation of the countries operating budgets within principles set by division / region and proposals for investments in infrastructure, technology, equipment, systems, or other resources on the country
• Analyses and approves country investments that best meet the organization's business needs
• Drive improvement of operational processes, facilities, and capabilities, through standardising operational practices and optimising work methods in DHL organisations to maximize productivity improvement.
• Specifies service and quality targets within divisional / regional guidelines and ensures their achievement for the countries & cluster

People and Performance Management

• Assists countries with recruiting talent and develops the members of the operations leadership team in the country & cluster; keeps them motivated and coordinates their efforts to enhance customer service experiences for internal customers and develop staff to the maximum potential
• Together with Country Ops manager & HR Approves key personnel decisions for the function
• Generates commitment, motivation and enthusiasm to company and division by motivating and retaining the best talents within DHL to enhance customer service experiences for internal customers
• Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class; determines team structure, roles, performance targets in co-operation with division leadership
• Evaluates staff performance and proposes development / promotion for Ops staff in conjunction with Country Ops Manager & HR
• Design and develop Operations architecture (org structure, job profiles, competence profiles)
• Develop performance contracts, performance targets and KPI for Operations staff
• Ensure all countries build departmental capacity and capability to enable achievement of operational & commercial objectives
• Ensure all countries align people, competencies to meet the business objectives and manage staff competency levels and performance according to service requirements and business needs
• Ensuring that all countries operations activities meet efficiency targets (Key Performance Indicators (KPIs) in line with business objectives

Financial management & projects

• Together with country Operations managers develop yearly operations budget (Opex and Capex)
• Monitor and control operations budget monthly
• Oversees the operations budget on the country level
• Together with country Ops Decides all major operations projects within countries
• Drive the accurate creation and submission of BCA (Business Case Applications) to Country \ African Management board

Reporting and analysis

• Prepares necessary frequent reports for Cluster & SSA Area office
• Analyze records of customer inquiries, service requests and complaints to identify trends for countries
• To maintain standards, use operations data to focus resources on improving performance
• To monitor Operations KPIs, standards and reporting
• Balance operational metrics against operations metrics
• Translate Operations trends into easy-to-understand reports or presentations for Cluster and SSA Area office

Minimum Requirements

Education

• Post-graduate qualification in Management

Experience

• Minimum of 10 years in Logistics and/or courier industry
• 5 years’ experience leading Operations teams