Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
To provide specialist advise & support in the maintenance & analysis of banking activities & initiatives in order to provide accurate reports & information to relevant stakeholders, through the execution of predefined objectives as per agreed SOPs.
Job Description
Customer contact: Contact the customer to provide them with regular feedback regarding the progress of their enquiries | Customer education: Identify alternative channels (for example Internet Banking/Telephone Banking/Cell Phone Banking and ATM services and charges) and cost opportunities for the customer and educate them to use this to the fullest. | Query resolution: Resolve queries effectively and efficiently | Coordination: Coordinate card stock & calling file according
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
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