Job Vacancies at Absa Group Limited (Absa)

Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Work as part of a DevOps team, apply analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements into user stories. And following this analysis, work collaboratively within squads during design & delivery activity with a specific focus on testing.

Job Description

Analysis (including Business Case)

• Proactively build relationships with business areas & DevOps teams to proactively develop expertise in the various business process.
• Apply analytical techniques to elicit and validate business (product & service) needs
• Translate elicited needs and knowledge acquired into user story format to be used by DevOps teams
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions & or units of analysis
• Provide input into detailed solution roadmaps, business cases (e.g. effort estimations) & product & service visions (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define & execute testing requirements (pass or fail test cases)
• Document all systems analysis outcomes (requirements, test cases etc.) for specific solutions & support the documentation processes for system analysis for the broader team

Solution Design (within DevOps Context)

• Translate business requirements into detailed systems requirements. Detailed system requirements must include capabilities, interfaces and functionalities within and across technologies.
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration.
• Socialize and gain business approval for integrated requirements with key stakeholders
• Proactively learn & leverage knowledge on the organisations technical landscape, environment and broader architecture to systems requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements (what should happen when)
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements

Solution Delivery & Testing (manual)

• Define & implement the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop & implement manual testing frameworks and patterns for the solution
• Execute testing processes for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing

People

• Participate in peer reviews & problem solving within and across the broader team

Education

• Bachelor's Degree: Information Technology

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Job Summary

• CIB Public Sector & Growth Capital is currently looking for a junior administrator who will manage daily operations in particular payments and repayments of the SME loan portfolio. The successful candidate will have understanding of the Corporate Funds Management product in CIB as well the SME businesses. Key experience should include working knowledge of payments systems in particular Business Integrator Online (BIO), BTP, IMSP. In addition, the candidate should have basic understanding of accounting and credit principles.

Job Description

• Specialist operations support: Provide administrative and junior specialist operations support and advice against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To do assessments of applications for personal loans and cheque packages, Student Loans, Revolving loans and overdrafts in line with the ABSA credit policy. Updating of the system and analysing the information before final outcome on product applications can be given to customers.

Job Description

• Conduct Assessments on all lending products and cheque account products Turn Around Time and Quality Assurance Risk and Compliance Self development

Education

• Further Education and Training Certificate (FETC)

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Job Summary

Overall job purpose

• To embed the Branch Control Effectiveness framework by ensuring all standard controls are implemented and monitored on a daily basis, while taking full accountability for the overall branch operations in support to the Branch Manager.

Job Description

Key accountabilities

Accountability: Branch Control Effectiveness

• Proactively manage the key General Ledger accounts including the investigation, rectification of unauthorized / incorrect entries and monthly reconciliation.
• Act as the independent control function for all functional and operational mandates and key / pin / access codes in line with Policy.
• Ensure and act as the primary coordinator regarding the execution/implementation of all operational risk and resilience related activities and standard operating procedures within the branch, i.e. Occupational Health and Safety, Business Continuity Management, Security Incident Management Plans, Robbery Contingency Plans, etc.
• Attest to key risk / management controls, via the various systems / platforms i.e. OMS.
• Perform / assist with independent / surprise / regulatory checks across the various key activities (i.e. cash counts, stock checks, etc.).
• Take full responsibility for all assigned tasks related to nominated “champion” and equipment testing / Safe Custody, alarm testing and adhoc functions as required.
• Ensure the branch colleagues are fully aware of all critical communications / policies and procedures published via bulletins, circulars and make sure that they implement/action accordingly.
• Proactively supports the Branch Manager and branch colleagues on fraud / syndicate awareness and loss prevention.
• Monitor trends, identify gaps and provide suggestions/interventions to improve trends on all Fraud and Operational Loss matters.
• Identify and address the overall needs of the branch in terms of improvements that are of priority.
• Ensure all cash management, self-service device controls are implemented and effectively monitored as per Policy and/or standard operating procedure.
• Identify gaps in the skill levels and knowledge areas pertaining to operations, compliance and operational processes and procedures and coach, mentor or train relevant staff to close gaps.
• Continuously evaluate and ensure content of training material/s are accurate and up to date and escalate appropriately if gaps are identified.
• Discuss “common errors” report with branches to ensure shared understanding of shortcomings, collaborate to identify root cause and put plans in place to eradicate errors on a sustainable basis.
• Provide Branch leadership with an update on all identified risks and controls ensuring a level of comfort through effective risk management.
• Conduct Control Effectiveness Assessments (CEA) as required and report on trends, overall status and collaborate with and enable outlet staff to close any gaps identified.
• Facilitate and support corrective actions on Management Assurance Review (and other assurance provider) findings.
• Track, monitor and control the closing of all open CEA and Assurance findings.
• Compliance / Product / Regulatory Training – Ensure the staff complete the required training by the stipulated timelines.
• Management/Exception Control Listings – Extract, scrutinize and action as per laid down procedures i.e. Same day pass rate, high risk transactions, fee waivers, etc.
• Operations Management System (OMS) - The key controls need to be assessed based on whether they are working as intended or suitable for the purpose they are designed for. For any ineffective or lapse in the controls, remedial action needs to be taken and tracked until closure via OMS.

Accountability: Branch Operations

• Software Releases – Keep abreast of up and coming system enhancements/production fixes, ensure that the quick reference guide is socialized with the colleagues and fully embedded.
• Ensure all branch security requirements are fully functional and coordinate all related support activities and controls, e.g. DVR.
• Align and implement physical security minimum standards as identified by Africa Security.
• Act as the entry point for all 3rd Party Vendors inclusive of tracking and managing of all service calls logged for software and hardware faults (i.e. CRES, IT, Provincial Offices, etc.).
• Ensure that the services provided by internal business units / processing centres / 3rd Party vendors are delivered as per the service level agreements.
• Initiate and implement cost-saving initiatives for example replacing of old equipment, monitoring of the cost of equipment and highlighting to line managers where costs are out of line.
• Validate the legality of all payments and journals by ensuring that the invoices are correct and has been authorised by the stipulated mandated officials.
• Be a Change Agent and ensure old behaviours or practices are replaced and in line with new requirements.
• Drive a culture of proactive risk and compliance management within the branch by clear communication, information sharing sessions and regular monitoring to ensure that the staff understand their responsibilities.
• Support Line Management with coaching of new staff on operational processes, systems, devices, risk and compliance.
• Analyse and monitor the overall risk management process for the branch through proactively identifying and reporting trends, recommending remedial action where appropriate.
• Responsible for reporting risk profile, RCA and actions for escalation to Regional risk forum.
• Ensure a sound risk and control environment is maintained within all SBUs in the branch.
• Create, Maintain user profiles as and when required and ensure alignment to the paper mandate and standard guidelines.
• Enforce and maintain appropriate segregation of duties between roles, functions and system capabilities as part mandate and user access management.

Accountability: Branch Support

• Coordinate and arrange all requests for system access business equipment (e.g. computer, laptop, cellphone, 3G and desk phone) for new recruits and recovery and contract cancellations for employees exiting or moving (where appropriate) within the organization.
• Establish, update and maintain a branch infrastructure record.
• Responsible for the co-ordination and fitting arrangements related to all Corporate Wear activities.
• Manage the stationery supplies and order levels appropriately for the branch and ensure controlled distribution.
• Where applicable, acts as the back up to the Branch Manager in smaller branches.
• Engage and partner with Branch Manager to close any procedural, capacity gaps and/or process/control failures identified in branches.
• Attend morning Imbizo’s, relevant meetings and actively engage on branch operational performance.
• Gather and analyse data, monitor trends and provide advice and/or solutions to Branch Manager.
• Make recommendations to branch/outlet Manager and put plans in place to ensure optimal capacity management and control.
• Act as the branch subject matter expert (SME) on all branch controls and operations by supporting branch management via Colleague coaching.
• Support Business Support team with tracking of system enhancements (new/upgrades) and ensure problems are logged, escalated to the relevant stakeholders and monitored until completion.
• Ensure branch readiness for system upgrades during software release windows (e.g. all device
• to remain on overnight, ensure software appropriately update, escalate failures, etc)
• Acts as the Center of Excellence (CoE) in the branch in terms of business risk and assurance requirements, ensuring alignment of new/revised processes, procedures and controls.
• Engage effectively with peers to ensure that the best practices from other branches are being taken into consideration and implemented.

Education

• Higher Certificate: Banking, National Senior Certificate/ Matric (Grade 12)

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Job Summary

• This role will support the Head of Policy, Advocacy and Regulatory Relations, to manage and oversee regulatory reporting requirements of core legislation related to the activities of the bank which is aligned to the Absa Group strategy. The applicant will be required to collaborate and engage with both internal and external stakeholder such that relationships are strengthened and improve the functions ability to efficiently and effectively identify , monitor and provide an analysis of the regulatory reporting landscape.
• Proactively identify, maintain and manage regulatory reporting landscape across the Group, with oversight and governance of key processes, systems and procedures. Act as an SME and provide guidance to senior stakeholders. Support business initiatives and act in an advisory capacity, set and drive policy and framework where required.
• Drive and advise on the Absa regulatory engagement model with stakeholders and proactively keep the business units abreast of regulatory reporting Provide a check and challenge to management in terms of existing processes and required best practice and furthermore, provide recommendations to bridge the gaps between existing and required regulatory reporting obligations and within the regulatory reporting environment developments.

Job Description

• Identify gaps in all regulatory reporting processes, provide guidance and recommendations to enhance these reporting processes across all key regulatory reporting requirements.
• Provide oversight and identify regulatory reporting requirements across the Compliance Risk Universe for Absa Group Compliance.
• Provide guidance and direction in terms of key reporting processes, stakeholder management and engagement.
• Stakeholder Management both internal and external (Regulators).
• Management and guidance on the implementation of changes that have been identified that must be affected.
• Realignment and maintenance of the Bank’s regulatory reporting framework in respect of the Banks Acts and related legislation
• Strong knowledge of section 52, 54 and 55 of the Banks Act and related reporting obligations with the Regulator
• Providing steer and guidance on upcoming regulatory compliance obligations that the Bank will be required to meet.
• Establish a forum where all regulatory reporting obligations, policies, guidelines and related frameworks can be established to reinforce governance and oversight of implementation
• Support and engage with the Absa Regional Operations
• Establish, support and maintain systems to comply the Regulatory obligations requirements
• Participate at industry body or Regulator workshops and meetings (as advised)
• Create awareness of regulatory reporting developments to business and maintain and update a roadmap / timeline of key regulatory developments across the industry or changes to regulatory reporting requirements (impact of regulations on financial institutions)
• Identify, monitor and escalate to the Head Policy, Advocacy and Regulatory Relations on any or potential material risk to business with a regulatory impact
• Provide input and support into the New Regulatory Requirements process and Regulatory Relations team and participate at both the SA NRR; ARO NRR and Strategic Regulatory Forums (when required)
• Reporting, Policies and Procedures
• Compile reports to various governance committees on key regulatory reporting developments
• Liaise with key internal stakeholders in respect of updates to regulatory reporting developments for various governance committees
• Check and challenge information/input from internal stakeholders
• Ensure that information is accurate and consistent with various other governance reports
• Provide support and compile reports to various internal committees and Ad hoc requests (e.g. participate in the collation of the integrated reporting)
• Facilitate, review and update policies, terms of reference, guidelines and process/procedure documents
• Facilitate commentary from internal stakeholders (where required on policies, guidelines, processes etc.)
• Support the Supervisory team within Regulatory relations when required

Professional / Technical Experience

• Ideally experience of minimum of 10 years in financial services, banking regulatory experience
• Preferably worked closely with Regulators and Industry Bodies
• Sound understanding of core banking legislation (e.g. Banks Act, FAIS, FICA etc.)
• Very effective interpersonal skills. Excellent communicator, written and oral – clear and calm, gravitas.
• Understanding of GRC systems (Advantageous)
• Ability to influence senior stakeholders to their point of view and maintain credibility with a senior audience
• Willingness to embrace changes and work towards a common team objective; work outside of 'comfort zone'.

Academic and professional qualifications

• Bachelor’s degree or Masters equivalent or Advanced Diploma / Advanced Management Studies (Legal, Risk, Business, Commerce, Compliance)
• Member of the Compliance Institute of South Africa or equivalent (CPrac/CProf) advantageous

Personal attributes

• Ability to work as part of a team
• Very strong interpersonal skills, especially communication skills
• Well organised and efficient
• Excellent writing skills
• PowerPoint, Excel and Word skills
• Excellent negotiating and influencing skills
• Integrity and reliability
• Excellent attention to detail

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide holistic financial planning solutions telephonically for clients through regular reviewing the client’s portfolio in order to build a sustainable Virtual advisory practice.

Job Description

To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, Product providers, Virtual Advisors and Virtual Agents) telephonically.

• Receive leads data provided by the Team Leader or Campaign Manager
• If it is a lead, make telephonic contact with the client to set up a meeting within the specified timeframes per the leads campaign agreement
• Based on the lead provided, assess the client's portfolio and identify possible gaps for which solutions can be formulated, prior to phoning the client
• Disclose all the relevant information to the client as required by the relevant legislative frameworks (e.g. FAIS Act) at the initial telephone call; to enable the client to make a decision on whether or not to proceed with the transaction
• Follow all the steps in the designated client engagement process as specified by Absa
• Insurance and Financial Advisers
• Provide regular feedback to the Team Leader on actions taken to progress the lead
• Closing leads appropriately, as per guidelines
• Provide the correct campaign product information at all times during client interactions
• Meet agreed sales targets and conversion ratios through contacting the required number of clients daily and making the required number of sales
• Manage rejections to ensure submitted sales become loaded sales
• Drive first contact resolution by applying sales techniques and objection handing whilst treating the customer fairly

Meet sales and/or growth targets

• Do activity planning grid with the team; by identifying the clients to be contacted during a particular period e.g. Campaigns
• Achieve daily, weekly and monthly new business and retention targets as per PD and as per campaign/ product. (Including broker notes)
• Achieve daily, weekly and monthly activity targets such as number of calls made, number of leads worked and positive strike rate (positive outcome per campaign)
• Using the leads information provided by the Contact Centre, discuss the client's risk and insurance needs
• Make use of the Financial Needs Analysis tool (standardized format) provided to conduct a comprehensive risk evaluation for the client
• Obtain the client's consent to access his/her existing policy information by getting him/her to acknowledge through voice-logging or to sign the relevant documents in order to get a comprehensive view of the client's life assurance (long term insurance and investments) portfolio
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate solution(s) to address any gaps
• Generate and discuss the appropriate solution in writing (quotation) with the client, complete the necessary product proposal forms and ensure that the client signs the forms to indicate his/her consent
• Delight the client by being courteous and providing excellent service through prompt response to any queries or issues.
• Ensure that any documentation requests are dealt with timeously and that call backs are actioned on requested date and time
• Gather and complete all the necessary compliance documentation (e.g. Client Advice
• Record, copy of ID, Financial Needs Analysis, FICA)
• Submit the proposal forms to the relevant product providers for processing
• Upon inception of the policy and receiving the policy schedule/contract from the product provider/insurer, check that the policy schedule reflects the client's
• requirements as per the proposal or closing instruction/agreement
• If not, refer the policy back to the product provider for the necessary amendments to be done Review the client's portfolio once a year and contact the client on a regular basis to discuss potential enhancements and revisions to his/her insurance and/or investments portfolio and identify new business opportunities
• Assist client at point of contact and if unable to assist, ensure that the client is referred to the correct channel as per the documented process
• Offer all relevant and up to date information on the product being offered to assist the client in making the most informed choice, such as explaining the types of cover being offered and what the benefits and features are of the product
• Ensure customer is treated fairly at all times during your interaction
• Meet and exceed quality assurance requirements relating to customer experience
• Provide a report back to the Contact Centre Manager and all Bank stakeholders on the strike rate (i.e. number of leads provided that were converted to business)
• Refer leads for Short Term Insurance to the relevant department as necessary to grow the book of business

Ensure that all Absa Group Compliance exams are completed timeously and the relevant pass mark achieved

• Ensure that all Regulatory and Absa Group Compliance requirements are met by
• following the campaign sales output required to deliver on this accountability
• Scripts during interactions with the client
• Report any non-compliance issues such as non-adherence to scripts to line
• management Comply with regulatory requirements

Manage own broker practice

• Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice
• Arrange for staff members to receive the relevant training (Absa programs for the
• Interns) e.g. systems training, Broker Academy training (Interns)
• Provide coaching and mentoring to the staff with regards to knowledge and skills acquisition Conduct performance development (PD) discussions as required by Absa convention
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Leader (Interns)
• Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and Barclays)
• Liaise with Absa Brokers' Support staff (Business Analysts) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti Money, Sanctions, BCM, Basic Financial Crime Concepts)
• Provide monthly feedback to the branch and Regional Leader, if a Bank Broker, regarding non-interest income (seat cost) and cross selling opportunities
• Segment the client base according to profile, income potential and commission income
• Develop a business development strategy/plan and discuss with Regional Leader

Personal Development

• Attend all the required training to attain accreditation to market the various products (product provider) Attend all the requisite internal training (i.e. Broker Academy,
• FAIS-related programs/courses)
• Attain the required FAIS credits in order to achieve Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency
• Manage own career and personal development
• Ensure that all personal details such as street address, contact numbers etc are up to date on the Employee Self Service portal (ESS) by updating them on ESS on a regular basis.
• Comply with house rules
• Meet required adherence & absenteeism requirements
• Proactively minimise costs to the organisation
• Work closely with other members of the unit to delivery outstanding performance
• Attend team buzz sessions and meetings and contribute fully, including suggestions for ways of improving customer service
• Support team by sharing knowledge & best practice

Education And Experience Required

• NQF level 5 (or close to completion)
• 120 FAIS credits
• RE5
• Working under Supervision as per FAIS Legislation
• 2 Year Experience in a similar role

Knowledge & Skills:

• Knowledge of the insurance industry
• Knowledge of financial management
• Telephone, email and video Negotiation Skills
• Interpersonal Skills
• People Management Skills
• Entrepreneurial Skills
• Effective relationship building skills
• Conflict Handling Skills required

Competencies:

• Achieving personal work goals and objectives
• Analysing
• Coping with pressures and setbacks
• Entrepreneurial and commercial thinking
• Deciding and initiating action
• Delivering results and meeting customer expectations
• Persuading and influencing
• Relating and networking

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• To provide specialist advise & support in the maintenance & analysis of banking activities & initiatives in order to provide accurate reports & information to relevant stakeholders, through the execution of predefined objectives as per agreed SOPs.

Job Description

• Customer contact: Contact the customer to provide them with regular feedback regarding the progress of their enquiries | Customer education: Identify alternative channels (for example Internet Banking/Telephone Banking/Cell Phone Banking and ATM services and charges) and cost opportunities for the customer and educate them to use this to the fullest. | Query resolution: Resolve queries effectively and efficiently | Coordination: Coordinate card stock & calling file according

Education

• Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

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Job Summary

• Implement and lead on delivery of strategic products to ensuring that business stays on leading edge of technology, contributing across the technology stack, from database and develops infrastructure that supports continuous deployment, to native apps.

Job Description

• Product Enhancement: Remain abreast of industry standards to identify new product opportunities. | Risk and Control: Continuously review product processes to identify areas of real and potential risk within the Product | Product Analysis: Review Product process to continuously look for enhancements within the product process | Stakeholder Management: Manage relationships with critical stakeholders such as tech, operations, channel etc to ensure optimal product delivery end to end

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Summary

• To provide specialist support to ensure customer information is captured accurately and documents stored in a central location and indexed accordingly for future retrieval, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Business support:

• Responsible for the audit and review of client information captured on internal systems.
• All customer static information to be kept up to date.

Customer Contact:

• Contact clients in a professional manner to source any outstanding information backed by supporting documentation.

Document Storage:

• All documents either retrieved via internal systems or from clients directly to be stored and managed in a central location which can be retrieved easily for future audit requests.

MI reporting:

• Weekly reporting on project progress. Escalation:
• Escalate on any concerns or potential delays that may push out the timelines of the project.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)