Sales Team Manager : Inbound - Johannesburg, Gauteng at MiWay Insurance Limited

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth.
• Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

• As an (INBOUND) Sales Team Manager you will be required to lead a high‑performing sales team within the insurance sector. If you are passionate about developing talent, driving consistent sales performance, and cultivating a winning team culture, this role offers you the opportunity to make a significant impact.
• Conduct regular performance reviews and implement improvement plans where needed.Provide continuous coaching, mentorship, and product knowledge training to enhance team capability.Inbounds Team Manager is required to be knowledgeable on all aspects of the products, processes and systems. 
• Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.

Minimum Qualification and Experience

Minimum Qualification

• Grade 12/ Matric /NQF 4 
• RE5 Certificate
• FAIS ( As per DOFA date)

Minimum Experience

• Minimum 1-2 years’ experience as a Sales Team Manager in insurance
• Minimum 1-5 years' experience in  Short- term Insurance Industry will be adventagous 
• Minimum experience in a Telesales (Inbound) department

Knowledge and Skills

• Reporting and communication
• Drive leads and service targets
• Management of employees
• Coaching, quality and compliance

Personal Attributes

• Decision quality - Contributing independently
• Interpersonal savvy - Contributing independently
• Plans and aligns - Contributing independently
• Directs work - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently