Salesforce Training & Support Associate - GCCA Remote at TransUnion

Responsibilities

• Create engaging and interactive learning materials and courses for various audiences and levels of expertise.
• Deliver training sessions in different formats, such as online, in-person, or blended, using various tools and platforms.
• Evaluate the effectiveness and impact of training programs and make recommendations for improvement.
• Provide support to individual users or teams to improve system usability.
• Leverage outputs from user system navigation pattern analysis to identify areas where users need feedback.
• Provide feedback to product owners regarding any challenges users are facing.
• Collaborate with other trainers, subject matter experts, and stakeholders to ensure alignment and consistency of training content and delivery as part of the Adoption, Enablement and Communications team.

Impact You'll Make:

Qualifications

• Bachelor's degree in education, business, instructional design or a related field.
• At least 2 years of experience in designing and delivering training programs, preferably on Salesforce or other CRM/technology platforms.
• Certified Salesforce Administrator or Developer, or willing to obtain certification within 12 months of hire.
• Excellent communication, presentation, and facilitation skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing needs and priorities.
• Proficient in Microsoft Office, Google Suite, and other online tools and platforms that deliver clear, coordinated and action-oriented content.