Salvage & Stolen Vehicle Technician at Guardrisk

Role Purpose    

• To manage a portfolio of salvage matters (motor and non-motor) with salvage service providers and assisting the claims department in finalising all salvage matters.

Requirements    
Qualifications & Experience

• Matric / Grade 12
• 60 FAIS Credits
• Insurance qualification preferable
• RE5
• 10 years’ experience in short-term insurance environment, specifically motor
• Computer literacy (MS Word, Outlook and Excel)
• Intensive knowledge of claims and salvage environment
• Relevant motor industry experience (salvage, towing, assessor, salvage yard management, SAPS, ICB)
• Basic mechanical / vehicle knowledge
• Valid driver’s license

Duties & Responsibilities    
Salvage Upliftment and Assessment

• Load upliftment vehicle on salvage dealer portal.
• Arrange and monitor collection of salvage vehicles.
• Liaise with towing operators and negotiate fees.
• Ensure timely upliftment to reduce storage costs.
• Ensure that vehicle is assessed by Motor assessor within the agreed SLA.
• Validate CODING of vehicle.
• Stock in vehicle once deemed a write off.
• Track and update salvage status on systems.

Documentation & Compliance

• Book collection of Natis documents from client / broker.
• Request settlement letter from INSTRACK for finance vehicles.
• Request Natis document on INSTRACK for financed vehicles.
• Complete required salvage documentation process and system updates.
• Handle title holder documentation and deregistration processes.
• Update salvage register.

Auction Sales Management

• Manage SIB TAT.
• Identify missing or damaged parts before auction.
• Ensure branding removed before auction and manage complaints, client removal of items.
• Apply reserves on CODE 2 vehicle upon inspection for enhanced returns.
• Prepare salvage vehicles for auction.

 Financial Control

• Manage salvage dealer credit control as per SLA.
• Capture salvage money on claims system.
• Allocate salvage money to floats.
• Track outstanding payments.
• Approve and pay release fees.

 Stolen and Recovered Vehicle

• Ensure vehicle circulated on UNICODE.
• Ensure all recovered vehicle documentation is accurate and complete.
• Confirm police clearance documentation before processing.
• Verify deregistration status where applicable.
• Update internal claims and salvage systems accurately.
• Coordinate vehicle collection from SAPS pounds.
• Liaison during all hours with SAPS and building relationships across the industry with ICB and other stakeholders.

 Stakeholder Communication

• Liaise with brokers, internal claims teams, procurement, service providers, SAIA, ICB and policy holders.

Competencies    

• Attention to detail
• Strong administrative skills
• Negotiation skills
• Strong communication skills
• Time management
• Problem-solving ability
• Knowledge of motor vehicle components
• Strong sense of moral values and confidentiality