SAP Concur Support Specialist (Fixed Term Contract) at De Beers Group

Job Description:
Please note that this is a 12-month Fixed Term Contract.

• The SAP Concur Support Specialist will be responsible for the day-to-day administration, support, and optimization of the SAP Concur platform (Expense, Travel, and Invoice modules).
• This includes user support, system configuration, issue resolution, and collaboration with internal and external stakeholders to ensure system stability and alignment with business needs.

Key Responsibilities

System Support & Administration

• Maintain and configure the SAP Concur system, manage user access, and provide first-line support to resolve technical issues and queries promptly.

Stakeholder Collaboration

• Work closely with internal teams, external vendors, and global stakeholders to ensure seamless system performance and alignment with business processes.

Testing & Quality Assurance

• Lead and support system testing, including release management and regression testing, while developing and executing quality assurance plans.

Project & Change Management

• Contribute to project delivery through requirements gathering, testing, training, and implementation. Ensure effective change management and communication throughout.

Continuous Improvement & Reporting

• Identify system enhancement opportunities, manage risks and issues, and contribute to monthly KPI reporting and audit readiness.

Customer Service Excellence

• Deliver high-quality support and training to users, ensuring a positive experience and promoting system adoption

Key Outputs

• Timely resolution of system issues and user queries.
• Accurate and compliant system configuration and data integrity.
• Clear documentation and training materials to support user adoption.
• Successful implementation of system updates and enhancements.
• Improved user satisfaction and reduced support ticket volume.

Accountabilities

• Ensure the SAP Concur platform is secure, operational, and aligned with business and compliance requirements.
• Enforce policy compliance through system workflows and controls.
• Act as a liaison between users, IT, finance, and vendors to resolve issues and implement improvements.
• Support continuous improvement initiatives and maintain audit-ready documentation.

Qualifications:

• Diploma or Bachelor’s Degree in Information Systems, Finance, Business Administration, or a related field
• ITIL Foundation Certification – for understanding IT service management best practices.
• Project Management Certification (e.g., CAPM, Prince2 Foundation) – beneficial for managing system changes or enhancements.
• SAP Concur Certified Administrator (Expense, Travel, or Invoice modules) – Advantageous
• Equivalent work experience in a systems support or finance operations role may be considered in lieu of formal education

EXPERIENCE

• Proficiency in SAP Concur – hands-on experience with Expense, Travel, and/or Invoice modules.
• Understanding of workflow configuration, audit rules, expense policies, and user role management in Concur.
• Familiarity with ERP systems (e.g., SAP S/4HANA,) and how they integrate with Concur.
• Experience with ticketing systems (e.g., ServiceNow) for managing support requests.
• Strong skills in Microsoft Excel (pivot tables, lookups, data validation) for reporting and reconciliation tasks.
• Basic knowledge of data analytics or reporting tools
• Understanding of compliance and audit requirements related to expense and invoice processing

Closing Date:

• 09 June, 2025